Worst service by far!
Terrible customer service. Use the chat feature only to get the run around every single time. Still waiting on a bill after 6mths of constantly asking for one. Terrible terrible service. Will definitely be switching to a better electricity provider who knows what they are doing.
- Verified customer
Mojo have been an excellent company to work with so far
I am on their yearly subscription plan. I am provided with very cost effective power as a result. I had professional conversations around their solar offerings also getting my smart meter installed. Its a complex and messy industry to work within due to energy regulators and nationalised grid providers, but I feel Mojo are working hard to deliver a great service and shake up the industry for the better. Recommended. One improvement would be to make the process of getting smart meters installed faster. Also if you need telephone support then pay for the plan that provides it.
Where do I start!!!!
Everything was perfect I was saving $100's of dollars with mojo then the next monthly bill came!
In the email it said,
Please see your electricity bill attached.
You'll notice that your electricity bill may be higher than what you have previously received.
Sometimes we are unable to bill you for the electricity you have actually used. This happens when we do not have access to your actual usage data from your meter and need to bill you based on estimates. These estimates are based on your historical usage, plus other factors such as weather and seasonality.
Then I looked at the actual bill and nearly died!...$500 for 1 f@&#ing month!!!!! My bill is always $60- $65 per month. I am beyond furious!!!!!!
Loyalty doesn't always pay !!!
After 40 years with the same electricity company I ask what better deal was available, They said they had nothing to offer . So I checked out MOJO POWER , 1 Phone call convinced me I would save a lot of money with them . So concerned was my original supplier they ask what they could do for me , To keep me as one of their customers. MOJO POWER Has shown me the light . So the choice between ORIGIN and MOJO POWER was very simple.
- Verified customer
Double the price. Don't waste your time and money.
Where do I start? Signed up for Mojo smart meter facility, took 2-3 months to install and then gave actual realtime information like NEVER (which was the main reason I changed to Mojo) - maybe only 3-4 times over the 6 months I was with Mojo.
When I contacted Mojo about the meter not working as advertised, I was told I must be in an area that didn't have much 3G coverage (but they don't tell you that before you sign up and still charge an extra $10 per month premium).
In the last 3 months I was with Mojo I didn't receive any accounts from Moj...
Misleading Advertising...don't fall for it
The only way to really save any money is to purchase the ANNUAL energypass.
BUT at the same time (on the very same page) they promote.."FREE to leave, with no exit fees"
Of course though, it's not really free, because you will forfeit your energypass costs, which FAR EXCEED what the limit of any contract exit fees would actually be.
And whilst they will tell you that is all stated in the details, the way it is all promoted IS COMPLETELY DESIGNED TO MISLEAD YOU. There is no other reason to structure their payments that way.
So when they jack up their prices days after you sign up, you are locked in for a year, unless you want to throw away $250+ dollars.
- Verified customer
Complete Rip Off
Sales people will tell you anything to get you across, was told that our meter would be read remotely each month and we could see details in the dashboard.
Once the cooling off period is gone by, find out energexl have no remote readable meters, they only way to get details is to pay extra for their smart meter.
It's bad enough the real daily access rate more like $1.40 once you take even the basic subscription into account..
I wrote the very first review of this thread and at the time I had dealt with many power providers to get a deal after the NSW solar rebate scheme ending and Mojo were by far and away the most responsive and seemed to have the cheapest option, so signed up with Mojo in December, 2016. However, I have to say that our experience with Mojo since signing up has been less than satisfactory. Although a smart meter was installed in January which we thought was timely and no complaints, we have not been able to access the biggest benefit of the plan we...enrolled in with Mojo which is real time usage monitoring of our electricity usage. In other words we have a dumb smart meter, no ability to connect online and monitor and regulate our electricity usage to our advantage given we have solar panels. To add insult to injury, today we received notice from Mojo that the charges for our electricity will increase from April 12! Wow, this mob sure have some gall! My only concern now is that Mojo in an unregulated environment will continually increase their so-called wholesale rates every 6 months, or whenever the Stakeholders demand. Can't help but feel we were scammed by this mob. In the end the NSW State Government is to blame for the mess that we now have with NSW energy supply and cost.
8 months- still no smart meter!
Signed up in August 2016- promised a smart meter within 2 weeks. Then 6 weeks. By Christmas I was jumping up and down (via email, as these guys do not provide phone support unless you pay them extra). It is April, and after numerous emails this year, many broken promised installation dates- they finally sent a technician yesterday who told me that i am unable to have a smart meter due to limitations in my meter room. Total waste of 8 months. Terrible service. Stick to the big guys.
Mojo Power not really cheaper
Mojo Power on the surface appears to be cheaper but when you take into account the Monthly Subscription fee you would need to be using well over 400 kw a month to be ahead, also, throw in the problem that you can't telephone them(everything is email), best to avoid the hassle, I only went with them to get a smart meter which took 5 months because they thought the town I lived in was a suburb of Sydney, very unprofessional.
Terrible Company - no followup
I applied to join Mojo in December, finally transferred over in January, in February the meter upgrade happened but still waiting for it to come on line. They never do what they say they are going to do, and unless you jump up and down then nothing will happen. No customer Service, no commitment.
April 22nd 2017 Update: Well Mojo does it again
Today I received an email from Mojo telling me my March Bill was overdue and they are going to cut my power. Funny thing is that my April bill shows that I had overpaid my Mach Bill and I have a neg...ative opening account balance. Another example of how Mojo operate. From applying to join in early December Last year, to finally getting connect at the end of Jan, only this week did I finally get access to my daily usage (smart meter was installed over a month ago) Anyone reading this review please take note : Mojo is not a good company to deal with. Steer Clear.
Service, what service? Oh, sorry, you thought you would have your power connected!
I arrange for Mojo to connect power to the house that we had purchased about three weeks before our move. It turns out that they apparently didn't do what they were supposed to do and without warning electricity to our house was disconnected. It was about 24 hours before they could get it connected, during which time I was told many lies about what was happening with respect to reconnection. Despite assuring me they would be in contact as soon as power was reconnected to arrange reimbursement of our expenses incurred, it has now been five we...eks and I had to contact them - oh, and because I am not a premium customer I am not worth of having a manager speak to me to confirm reimbursement. I need to wait for them, with their usual customer service skills (AKA none!) to contact me when they feel like it.
Questions & Answers
Can someone help me, I'm failing to see how we would save on average $150 - $200 per quarter ??. Mojo daily usage charge is 59.14 vs AGL 98.51 so 39.37 difference, using an average of a 90 day quarter this equals a saving of almost $36. Now usage. The average usage in my area for a house of 4 people = 21.6 kW per day = 1944 KW per quarter. Now comparing there rate of 20.24 per KW with our suppliers 24.61 KW = a difference of 4.3c per KW. 1944 x 4.3c = a saving of $77.76. So add the savings $39.37 + $77.76 = $117 savings per quarter. But now take away 3 $35 monthly "basic energy pass savings" $105. That's only a saving of $12 per quarter ? And considering my current electricity company offers me 11% off my electricity bill it seems I'm actually worse off ???? How are people claiming they save hundreds of dollars ???
this is right but look at the rates for kw used most suppliers increase the price once you go over ???kw mojo rates actuall decrease this is where you can save some money. the 150-200 per quarter not sure how they get this though
I can only go off our bill outcome Sassy, We do save a lot but we are also what you would consider a 'high energy' user family. Our bills where extremely high with our last energy provider, and our most highest bill has still been cheaper than our cheapest bill has last provider. I can only go off our personal savings comparing apples with apples so to speak. It may not be in your case if you have compared your bills, but in my case we have saved a lot of money. I find them friendly and quick to email so I personally would even email them your question they may be able to explain - tell you if it's worth it in your case; although personally you seem to be able to do your own sums so you may have answered your own question already - but know we as a family have personally saved this much from our old energy supplier - we weren't with AGL though.
Mojo PowerMojo Power
Hi Sassy, thanks for your question. As Karl and Alyssa mention above, the households most likely to see higher savings are those with greater usage - although many more people will find Mojo cheaper than their current provider. It does depend on several factors, including your usage, area and level of discount with your current provider. We can provide you with a detailed quote if you like - if you send a recent bill to email@example.com, our sales team will get back to you right away. Thanks
Is mojo green energy supplier?
Hello Nanette. I didn't know the answer to that one, but I checked the responses on their website and I found this answer:
"We don’t have a green power product just yet. It is in production but I don’t have a date for when this will be avail."
Mojo PowerMojo Power
Hi Nanette, thanks for getting in touch. At this stage, we do not offer a green energy product - our power comes from the grid, so has the same mix of renewable and non-renewable energy as other retailers. However, our future plans do lie with solar and battery solutions, so watch this space.
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