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Mojo Power

Mojo Power (page 3 of 6)

3.0 from 118 reviews · View Statistics

Reviews

  • Transparency
    2.8 (6)
  • Customer Service
    2.0 (10)
  • Rates and Fees
    2.1 (7)
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Naomi

Naomi

  • 2 reviews
  • 4 likes

Worst service by far!

published

Terrible customer service. Use the chat feature only to get the run around every single time. Still waiting on a bill after 6mths of constantly asking for one. Terrible terrible service. Will definitely be switching to a better electricity provider who knows what they are doing.

Best damn company ever

published

Things with mojo were as easy as a mofo. Hassle free easy and convenient. Would highly recommend as i already have to all the bros

Jared

JaredPearces Creek

  • 2 reviews
  • 1 like
  • Verified customer

Mojo have been an excellent company to work with so far

published

I am on their yearly subscription plan. I am provided with very cost effective power as a result. I had professional conversations around their solar offerings also getting my smart meter installed. Its a complex and messy industry to work within due to energy regulators and nationalised grid providers, but I feel Mojo are working hard to deliver a great service and shake up the industry for the better. Recommended. One improvement would be to make the process of getting smart meters installed faster. Also if you need telephone support then pay for the plan that provides it.

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Never seen any benefits, was an inconvenience

published

Didn't see any benefits cost wise..
Bills come monthly and only give 3 days notice to pay
Can only communicate with email, requests take months to process

ShenaeB

ShenaeBRaceview

Where do I start!!!!

published
1 comment
Mojo Power
MOJO P.Mojo Power

Hi ShenaeB, Our customer service team reached out to you to answer your questions and resolve your concerns.

Loyalty doesn't always pay !!!

published

After 40 years with the same electricity company I ask what better deal was available, They said they had nothing to offer . So I checked out MOJO POWER , 1 Phone call convinced me I would save a lot of money with them . So concerned was my original supplier they ask what they could do for me , To keep me as one of their customers. MOJO POWER Has shown me the light . So the choice between ORIGIN and MOJO POWER was very simple.

Really good value

published

Very good at the moment great prices and easy payment plans very fast connection and affordable prices thank you .

Review

published

So far I'm satisfied but let's wait and see. It's only been a few weeks but if everything is as good as sounds will definitely be recommending it to my friends & work colleagues at Essential Energy.

Cobbly

CobblyThornlands

  • 3 reviews
  • 7 likes
  • Verified customer

Double the price. Don't waste your time and money.

published
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BAD MOJO!

BAD MOJO!Ipswich

  • 2 reviews
  • 5 likes

Misleading Advertising...don't fall for it

published

The only way to really save any money is to purchase the ANNUAL energypass.
BUT at the same time (on the very same page) they promote.."FREE to leave, with no exit fees"
Of course though, it's not really free, because you will forfeit your energypass costs, which FAR EXCEED what the limit of any contract exit fees would actually be.
And whilst they will tell you that is all stated in the details, the way it is all promoted IS COMPLETELY DESIGNED TO MISLEAD YOU. There is no other reason to structure their payments that way.
So when they jack up their prices days after you sign up, you are locked in for a year, unless you want to throw away $250+ dollars.

rockowwc

rockowwcSouth East Queensland, QLD

  • 6 reviews
  • 8 likes
  • Verified customer

Complete Rip Off

published

Sales people will tell you anything to get you across, was told that our meter would be read remotely each month and we could see details in the dashboard.
Once the cooling off period is gone by, find out energexl have no remote readable meters, they only way to get details is to pay extra for their smart meter.
It's bad enough the real daily access rate more like $1.40 once you take even the basic subscription into account..

3 comments
rockowwc
rockowwc
rockowwc
rockowwc
Mojo Power
Mojo PowerMojo Power
IainC

IainCSt Huberts Island

  • 3 reviews
  • 7 likes

Very disappointed

published
jim

jimTaree

  • 4 reviews
  • 10 likes

Energy rates

published

Moved to Mojo Power then they put their rates up 1 day after my cooling off period. They are a con job.

1 comment
Mojo Power
MOJO P.Mojo Power

Hi Jim. Thanks for contacting us. We recognise the inconvenient timing of our price increase. If you would like to contact us directly at hello@mojopower.com.au, our customer service team can discuss your account in more detail.

8 months- still no smart meter!

published

Signed up in August 2016- promised a smart meter within 2 weeks. Then 6 weeks. By Christmas I was jumping up and down (via email, as these guys do not provide phone support unless you pay them extra). It is April, and after numerous emails this year, many broken promised installation dates- they finally sent a technician yesterday who told me that i am unable to have a smart meter due to limitations in my meter room. Total waste of 8 months. Terrible service. Stick to the big guys.

ALI

ALIRichmond-Tweed, NSW

  • 6 reviews
  • 14 likes

Mojo Power not really cheaper

published

Mojo Power on the surface appears to be cheaper but when you take into account the Monthly Subscription fee you would need to be using well over 400 kw a month to be ahead, also, throw in the problem that you can't telephone them(everything is email), best to avoid the hassle, I only went with them to get a smart meter which took 5 months because they thought the town I lived in was a suburb of Sydney, very unprofessional.

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Barry

Barry

  • 2 reviews
  • 1 like

Too slow to switch over

published

Too long, too long, too long, weeks & then have original supplier call and tell us another quarter with them....what's going on?

  • Verified customer

Have power - not in the unit yet.

published

Have power - but not in the unit yet - will be nearly another month before we are fully moved in - painting & re-flooring happening at the moment.

PeterG

PeterG

  • 2 reviews
  • 4 likes

Terrible Company - no followup

published
covo

covoMid North Coast, NSW

  • 3 reviews
  • 4 likes

What service.

published

I have paid extra to have the installation of the usage monitor. More than 3 months later still nothing. Their response is to credit $10 on a bill.

Service, what service? Oh, sorry, you thought you would have your power connected!

published
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Questions & Answers

JanL

JanLasked

Account 610130012193 Mojo - want to check account online...how

No answers
Sassy

Sassyasked

Can someone help me, I'm failing to see how we would save on average $150 - $200 per quarter ??. Mojo daily usage charge is 59.14 vs AGL 98.51 so 39.37 difference, using an average of a 90 day quarter this equals a saving of almost $36. Now usage. The average usage in my area for a house of 4 people = 21.6 kW per day = 1944 KW per quarter. Now comparing there rate of 20.24 per KW with our suppliers 24.61 KW = a difference of 4.3c per KW. 1944 x 4.3c = a saving of $77.76. So add the savings $39.37 + $77.76 = $117 savings per quarter. But now take away 3 $35 monthly "basic energy pass savings" $105. That's only a saving of $12 per quarter ? And considering my current electricity company offers me 11% off my electricity bill it seems I'm actually worse off ???? How are people claiming they save hundreds of dollars ???

6 answers
karl
karl

this is right but look at the rates for kw used most suppliers increase the price once you go over ???kw mojo rates actuall decrease this is where you can save some money. the 150-200 per quarter not sure how they get this though

Alyssa
Alyssa

I can only go off our bill outcome Sassy, We do save a lot but we are also what you would consider a 'high energy' user family. Our bills where extremely high with our last energy provider, and our most highest bill has still been cheaper than our cheapest bill has last provider. I can only go off our personal savings comparing apples with apples so to speak. It may not be in your case if you have compared your bills, but in my case we have saved a lot of money. I find them friendly and quick to email so I personally would even email them your question they may be able to explain - tell you if it's worth it in your case; although personally you seem to be able to do your own sums so you may have answered your own question already - but know we as a family have personally saved this much from our old energy supplier - we weren't with AGL though.

Mojo Power
Mojo PowerMojo Power

Hi Sassy, thanks for your question. As Karl and Alyssa mention above, the households most likely to see higher savings are those with greater usage - although many more people will find Mojo cheaper than their current provider. It does depend on several factors, including your usage, area and level of discount with your current provider. We can provide you with a detailed quote if you like - if you send a recent bill to hello@mojopower.com.au, our sales team will get back to you right away. Thanks

Nanette

Nanetteasked

Is mojo green energy supplier?

2 answers
AC
AC

Hello Nanette. I didn't know the answer to that one, but I checked the responses on their website and I found this answer:

"We don’t have a green power product just yet. It is in production but I don’t have a date for when this will be avail."

Regards,
AC

Mojo Power
Mojo PowerMojo Power

Hi Nanette, thanks for getting in touch. At this stage, we do not offer a green energy product - our power comes from the grid, so has the same mix of renewable and non-renewable energy as other retailers. However, our future plans do lie with solar and battery solutions, so watch this space.

Get an answer from our members and Mojo Power representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs

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