Massive Price Increase With Minimal Notice!
I had only been a Mojo customer for about 5 months. I received an email on the 15/12/21 notifying me of a price increase that would come into effect on the 04/01/22. Service charge increased by 30%! Single rate charge increased by 24%!
I emailed a complaint to support and as yet haven't received a response (3 weeks). I have now changed to ReAmped Energy.
Do yourself a favour, if you are considering Mojo Power, just don't. They will charge you a transfer fee to change to them and then increase your rates massively within a few months. I'm surprised the ACCC hasn't put them out of business yet.
Made a complaint, got a Price rise... You be the judge..
Lodged a complaint with the ombudsman about both the app not working and incorrect bills, was receiving 3 different amounts to pay, Bill, App and Support generated usage data in a spreadsheet, which does not include GST or any form of calculations, so you have to calculate for yourself what your bill may be etc.
Well I received an email today informing me as off Jan 4 the prices are increasing.... dramatically. The only reason to be with Mojo was the pricing.. The service and support are horrible..... Could just be concidence, but after the way customer support has been I sincerly have my doubts...
My Mojo app is still not working and can't see how much I exported, used etc. I've sent few times email to Tech Support and had chat online but no luck at all. If your app is not working, then why there is an app at first place. This is on-going issue for more than 3 weeks and I'll be happy to switch to some other energy provider. Very bad and Terrible customer service.
Service non existent.
I have only just swapped over to Mojo but it looks like I will be changing again very soon. I cancelled my first attempt at swapping to them as it was woefully slow and lacking in prompt answers.
I have now joined, my cooling off period is in about 4 days. The app's not working nor can I find out my usage online. No answers to phone calls or emails. I wait for the changeover to finalise, give them a week and if the service does not change I'll revert to another supplier. Prices may look good but if the accounts are as bad as the customer service, caveat emptor.
i have looked many times for the electricity prices and cant find nothing
it;s like they don't want business, after reading all the same complaints they still have not fixed up the website so i am thinking its not even a real company,
i even clicked on the links below that mojo provided and still no prices
if it is that unprofessional i would hate to join and have a problem
The reviewer stated that an incentive was offered for this review
weirdest company I ever came across
went to their website, absolutely could not find ANYTHING I wanted or essential for a new customer to find, no rates, no prices, nothing to compare with, no contact number...etc are they for real!!!!
the only thing it prompts you to do is sign up now!!!! sign up for what exactly!!!! the site was so bad that I could not help myself but to give them a review that they deserve, what a waste of a world wide web space.
Got the name from 3rd party website. Can't even get the information I wanted in 10mins after browsing desperately.
I feel lucky to come and see some of reviews here.
Website impossible to navigate
I was hoping to sign up with Mojo Power but their website is completely impossible to navigate. It's full of marketing spin and really hard locate actual information about products and charges. I can't actually work out whether they are going to be cheaper or not.
I wanted to find out how much their account setup fee was - when I go to the FAQs it says:
"To join Mojo all you need to do is sign up online and choose a plan that suits you. If you choose the Mojo EnergyPass® plan, you’ll be required to pay your initial EnergyPass® fee up-front (no...
Cheap but not good service
I took the breakfast plan. Which is the cheaper rate if you have a smart meter. It took 2 months to install costing me more than if I had stayed with my original provider as a result of the delay. They only work via email they say, but I can't even get them to reply on that. As a result you have no way of conversing with them. The app they provide is slow. Often doesn't work properly and also doesn't provide all the data it should.
Terrible service, no phone number, live chat goes to some service centre located in a country that has English as a fourth language, jerked me around for a month before telling me that a smart meter can't be installed and screwed me out of the advertised rate. Go with another provider. ReAmped has the same rate without making you wait for a month for a smart meter that may or may not arrive.
Never agree to a smart meter
I agreed to switch to Mojo power, there was no mention of a smart meter. After I signed up they sent me a welcome email that said they would install a smart meter. Lucky I read the email fully.
Last address where we had a smart meter installed and our power bill doubled. I would never agree to have a smart meter installed.
I phoned to say I didn't want a smart meter, they advised this was not an option. If I go with Mojo I have to have a smart meter installed.
I now have to fill in a cancellation form, this has really wasted my time and energy.
Very Bad Customer Service
I wanted to enquire by phone about switching to Mojo for my new property settling this Friday.
I was on FB chat, Instagram and Website chat trying to locate a phone number. I was flatly ignored after asking for a number on two platforms but finally got a number from the website chat.
I called it and it rang to voicemail urging me to use web chat and then hung up on me.
If this is how hard it is to contact them as a prospective customer imagine how bad it would be for actual customers! Really frustrating waste of my afternoon, although ultimately it would seem I dodged a bullet.
Worst customer service ever!
I was signing up to mojo till I saw they only accept direct debit. So I picked another company. Since then I've had nothing but harassment from them.
I've told their customer service reps that I'm not interested when they phoned me, I've replied to their emails that I'm not interested yet they tried to change my meter!
These people are unbelievable!
Stay away from this company.
Cheap rates, no service or smart meter
Disappointing experience so far, delayed and no reply on emails for a timeline on smart meter installation. Joined Sept 2020, still waiting 21 Jan 2021. Also no bill yet. You cannot speak to anyone as they only offer email or chat contact on which the fail follow up or reply. So easy to fall for better rates but beware you are just getting frustrated and no service in return, there's always a catch
When we joined we were told that we would pay cheaper rates for electricity and the company made their profit from a monthly charge of $30. They changed this to a supply charge and their rates are now dearer than most. When we put solar on, they did not give us the credit, and when I complained they said on several occasions they would rectify it and never did
Questions & Answers
Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?
What do you mean by "up and running" . I installed the app, and it shows my usage to date (after raising issue with support because initially it showed nothing) - as in my review it's completely incorrect and reporting way more usage than is true for the last four days. The "real time" does not work and according to reviews and blog sites I can find has been broken for some time.
Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.
Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?
I haven't. I have been told a recent update was responsible for it not working but have not been given a fix date. You cannot access it online either. I advised them that I would be transferring my account if not fixed soon. I guy I'll give them until next Friday which should be enough time to see if they are fair dinkum or not.Have you ever been able to use it since you joined?
after a lot of wasted hours i found out that if you email a copy of your bill to firstname.lastname@example.org and put Bill Comparison in the subject they will email you back with their best plan and pricing
I am a new customer (well 3 months in) and I am still waiting to see RealTime data. Mojo promised to look into it but 6 weeks later said “you may not be able to access real time data feature all the time” however I have never been able to connect.
It’s a great feature which helps customers better understand their usage so I only joined them because they promised this feature. When I asked when it would be fixed they said the Metering Team would log the fault but might take 3 weeks to respond. I was also informed “Not getting Real Time Data is common as Real Time(RT) is not a core feature as it relies on many factors outside Mojo's control - weather, location, interference, density, mobile signal strength etc just to name a few.”
I don’t see this outlined anywhere in the marketing material so I feel very disappointed and misled as it is an important feature to me. Mojo has since offered for me to add an aerial to their meter at my considerable cost which is ridiculous! If they don’t fix it I’m looking elsewhere also like so many other ex customers!
I agree that Mojo are currently offering the best rates for my household BUT they do not accept customers with Life Support Machines eg CPAP for sleep apnea. Can someone confirm if this is correct.
I think you will find out it's the energy supplier and not retailers who handle this. The retailer should advise the supplier so they can advise you of an impending outrage. I doubt any supplier can guarantee a continuous supply, think lightning strikes. I think it's there job to advise you so you can use another supply, say batteries or generator.
I am with Ausgrid in NSW and they have confirmed that if I supply a government rebate form to the retailer I will be on their records. I am with another retailer at the moment so Ausgrid already have my details anyway. Mojo will not accept the Government Rebate Forms.
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