Mojo Power

I joined this mob about 8 months ago, everything was fine and the pricing was great. However, they've just notified me that my electricity will be jumping from 17.6c/kWh to 30.15c/kWh! They gave a lame excuse about wholesale price increases, yet at AER, I found that YTD for this financial year, these average to only 8c/kWh. So the recent blip in wholesale prices is being used by Mojo to justify such a horrendous price increase. Pure opportunism and I'm now looking to go elsewhere!

(Note that the data seems to have been corrected at month end, but no feedback yet receied on why/how it was wrong in the first place).

After literally months of agonising over making a move from AGL, they nudged me off the perch by drastically changing their solar plans and I decided to move to MOJO on the recommendation of a neighbour.
I've been connected about two weeks, and initially my account showed no useage for about 10 days.
I had to contact support to sort that out and I basically heard nothing but for one "apoloigise for being slow...

I commenced filling in the online application and when I got to the part regarding Special Requirements it said I cannot go any further because I had a sleep machine.

The rates are good for my area but the customer support is just terrible small things just take way to long and some of there policies are just so out of date form the modern world.

I've rewritten the review to give them the benefit of the doubt, there was a mistake, it has been rectified post pointing the issue out to them. Will update when account progresses.

Mojo don't seem to understand that people might be connecting with them at a new house for the first time, where the electricity is no longer connected. Their timeframes are crazy blown out, like they won't connect you for 13-16 business days after you've signed up? I put through an online enquiry and got an automated email saying they'd be in touch within 1 business day, and I'm yet to hear from anyone. In addition, their live chat function is broken, it worked a few days ago but now clicking it doesn't do anything, even during their operating...

Hmm. I'm still dithering between 2 and 3 stars, because Mojo isn't bad, or awful, but it's also not reliable. You only get the basics.

If something stops working, it takes days or weeks to get someone's attention. and, 90% of the time, you never need to get in contact with your Energy Provider if it's working, and you're getting bills/notices on time.

While the App works, it's hard to pay your bills, or get invoices from the app, or the website/portal. Nearly everything is both ideal, and flawed about the service. It has a great website,...

The concept sounds great, however Mojo’s rates aren’t any better than the discount rates offered by the big retailers in my area. In fact, one retailer offers lower rates than Mojo if I also switch my natural gas account to them.

All retailers are much the same, and they’re all selling you the same electricity from the same network - so I can’t see any advantages in staying with Mojo. Sorry.

Every bill I have received from Mojo is an estimated bill. Why? I enquired on one occasion and told my meter was unable to be accessed. My electricity meter is easily accessible. I do not recall ever receiving an estimated bill from my previous provider.

If you get a discount for paying on-time (which we have to anyways!) with another provider, Origin and Enova are cheaper than Mojo!
Clever marketing but they are more expensive than others and have terrible (terrible) customer support... I suppose it keeps their profits high by having no one you can call!

Like others I was drawn to Mojo by the offer of wholesale rates. I also opted for the year in advance administration to reduce costs by a further $10 a month which should have brought costs well down below the previous supplier. The smart meter took many months to install because the meter box was too small, and I'm not sure even now that I have a true smart meter solution. It is difficult to see that my pensioner concession is also being applied. At present I'm waiting to see how the 25centsKw + is a wholesale price, and have sought explanation. My next bill should reflect the existence of the smart meter, so I await with interest. Online communications have been quick, but actions seem slow and difficult to understand.

I wrote the very first review of this thread and at the time I had dealt with many power providers to get a deal after the NSW solar rebate scheme ending and Mojo were by far and away the most responsive and seemed to have the cheapest option, so signed up with Mojo in December, 2016. However, I have to say that our experience with Mojo since signing up has been less than satisfactory. Although a smart meter was installed in January which we thought was timely and no complaints, we have not been able to access the biggest benefit of the plan we...

electricity with solar
1.5 mths
power has no drop out but they are using endeavour lines so has nothing to do with mojo
support is bad don't reply to emails don't honour rebates

Highly recommended for saving money so you can have a life instead of working your guts out just to keep you food and beer cold just to wake up each day to do it all over again

Mojo have asked for a review after changing over to them. So far, my overall impression is of slow change-over; not including the cooling-off period.

My main reason for changing over was to gain access to a time of use (Smart) meter at a reasonable cost. Because of our location we have many electrical items running 24/7. I am very happy to say that the Smart Meter installation went ahead in very quick time. It was installed within three weeks of changing over to Mojo.

Whilst there have been some minor issues, they have been sorted ou...

I'm drawing a lot of power, and as such was getting good pay-on-time discounts and rates with red energy. With all costs factored in such as the annual pass, i come out on par. No difference. I was expecting cheaper.