What appears to be the best prices, however inital metering was wrong in app and website (edited)
(Note that the data seems to have been corrected at month end, but no feedback yet receied on why/how it was wrong in the first place).
After literally months of agonising over making a move from AGL, they nudged me off the perch by drastically changing their solar plans and I decided to move to MOJO on the recommendation of a neighbour.
I've been connected about two weeks, and initially my account showed no useage for about 10 days.
I had to contact support to sort that out and I basically heard nothing but for one "apoloigise for being slow...
Where is my invoice please? - Problem Resolved.
Where is my invoice, please? Its been 3 months and no invoice since transferring to "All Day Breakfast" billing plan in September.
This problem has now been satisfactorily resolved.
Thank you to Mojo, Updated invoices show excellent improvement in pricing.
cancelled account when asking questions
I've rewritten the review to give them the benefit of the doubt, there was a mistake, it has been rectified post pointing the issue out to them. Will update when account progresses.
I Am Now A Happy Customer
After some initial difficulties getting someone to return my phone calls, I have to say that I am very happy with MOJO’s Customer Service. Daniel listened to my concerns and then clearly explained why there had been a spike in my monthly bill. And he offered positive suggestions to help overcome the problem in the future. I could not have received better service, so thank you Daniel.
Loyalty doesn't always pay !!!
After 40 years with the same electricity company I ask what better deal was available, They said they had nothing to offer . So I checked out MOJO POWER , 1 Phone call convinced me I would save a lot of money with them . So concerned was my original supplier they ask what they could do for me , To keep me as one of their customers. MOJO POWER Has shown me the light . So the choice between ORIGIN and MOJO POWER was very simple.
Really good value
Very good at the moment great prices and easy payment plans very fast connection and affordable prices thank you .
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So far I'm satisfied but let's wait and see. It's only been a few weeks but if everything is as good as sounds will definitely be recommending it to my friends & work colleagues at Essential Energy.
Have power - not in the unit yet.
Have power - but not in the unit yet - will be nearly another month before we are fully moved in - painting & re-flooring happening at the moment.
its power, just cheaper
I guess it's the same power, but I pay a fair bit less.
I have solar, and they installed a new meter so I can consume my solar power instead of drawing from the grid. no real problems.
Swapped for cheaper rates. So far, good experience. Gear installed in about 6 weeks, handy being able to view your usage. Power has been reliable, no dropouts. Would recommend.
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Value for money but switch to smart Meter was delayed but compensated by rebate which was unexpected
Highly recommended for saving money so you can have a life instead of working your guts out just to keep you food and beer cold just to wake up each day to do it all over again
very good rates, but poor estimates of readings
6 Feb I got my account by e-mail. Consumption readings were estimates: end reads at 30 Jan were 92852.774 for general supply, 42064.491 for off-peak hot water. At 6.15 pm 6 Feb actual readings were 92412.4 (even after several hot days during which the air con was used for many hours) and 41828.0, respectively. I know that eventually it's all sorted out by actual readings but I'm lucky in that overpayments based on estimates between actual readings don't impose financial hardship. Maybe the algorithm for estimates can be worked on after a year's experience.
Still waiting for transfer to take place from AGL
Will be convinced that this was the right move when my net smart meter is installed and taking advantage of the power produced during daylight hours from my solar panels
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Easy to change over
The change over to Mojo has been easy. I can't give a 5 star yet because we haven't fully transitioned over yet and we will have to wait about 10 weeks or so for our new meter - I'm keen to get the new net meter installed ASAP so we can switch on our new solar batteries. That aside, everything has been easy - all questions have been fully answered and by my calculations we will be saving money compared to the best offers available elsewhere.
I know for many people, this would not mean much to them, but It has been a 'big thing' for us. ...We have been with the same provider for over 30 years, never late with a payment - but guess what? Today our provider CALLED US TO OFFER A BETTER DEAL. First call from them in 30 years. Funny that. We are sticking with Mojo.
Very good service, a real game changer!
Very dissapointing they do not have a rewards program for refferal of friends & family.
Questions & Answers
Any idea when the solar contribution will start to show on the graphs (white parts). Its been months since that worked.
Hi Llewellyn, Thanks for your question.
We apologise for the inconvenience - the solar self consumption estimate in the app is based on weather data provided by the Bureau of Meteorology and, due to...a change in that data, requires some work to correct the flow between data and app.
How odd., you said 4 weeks to me in July 2021. So I’m having a problem believing you.
Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?
What do you mean by "up and running" . I installed the app, and it shows my usage to date (after raising issue with support because initially it showed nothing) - as in my review it's completely inc...orrect and reporting way more usage than is true for the last four days. The "real time" does not work and according to reviews and blog sites I can find has been broken for some time.
Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.
Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?
I haven't. I have been told a recent update was responsible for it not working but have not been given a fix date. You cannot access it online either. I advised them that I would be transferring my ac...count if not fixed soon. I guy I'll give them until next Friday which should be enough time to see if they are fair dinkum or not.Have you ever been able to use it since you joined?
after a lot of wasted hours i found out that if you email a copy of your bill to firstname.lastname@example.org and put Bill Comparison in the subject they will email you back with their best plan and pricing
I am a new customer (well 3 months in) and I am still waiting to see RealTime data. Mojo promised to look into it but 6 weeks later said “you may not be able to access real time data feat...
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