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Mojo Power
2.8 from 146 reviews · View Statistics
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Reviews

  • Transparency
    4.5 (11)
  • Customer Service
    4.3 (11)
  • Rates and Fees
    4.5 (11)
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martind57
martind57Richmond-Tweed, NSW
  • 43 reviews
  • 22 likes
  • Verified

Punching way above their weight

published

Changed to Mojo just under a year ago when moving in. Signup was simple, I received updates all through the process and phone calls were answered quickly. Since then I've had my meter upgraded plus an issue with bill estimates on the web site being wrong. Support has been great with issues quickly resolved and follow-up calls to make sure I knew what was happening. All in all, great customer service with very good pricing.

Transparency
5/5
Customer Service
5/5
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Morgan P.
Morgan P.South East Queensland, QLD

Easy company to deal with and affordable

published

Live chat was fast and efficient. Contact with mojo was great with friendly staff. Power never dropped out and was never a problem. Set up was easy, everything done online and over the phone.

Transparency
5/5
Customer Service
5/5
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Brendan F.
Brendan F.Sydney, NSW
  • 7 reviews
  • 2 likes

What appears to be the best prices, however inital metering was wrong in app and website (edited)

published
Transparency
2/5
Customer Service
2/5
Mojo Power
Team MojoMojo PowerSend a private message
Brendan F.
Brendan F.
Brendan F.
Brendan F.
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Ben v.
Ben v.Northern Region, NSW

Great so far!

published

I had forgotten to schedule electricity only a few days before our move, and signed up to Mojo but could only select a day to move 2 days after we were moving in. Although getting set up with no phone number created some uncertainty, after emailing my move in date was updated and everything went smoothly.
Rates seem to be really competitive too.

Transparency
4/5
Customer Service
4/5
Mojo Power
Team MojoMojo PowerSend a private message

Hi Ben,
Great to hear your move went smoothly and your electricity is connected with Mojo Power.
We really appreciate that you took the time to post your review. Welcome to Mojo.
Chris

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Adso
AdsoSouth East Queensland, QLD
  • 8 reviews
  • 4 likes

Great idea for a company, just need some patience getting setup.

published
Transparency
5/5
Customer Service
4/5
Mojo Power
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  • Verified

Excellent customer service breakfast plan cant be beat 20.5c kW/h [Link Removed]

published

Process was online and quick. No interruption for supplier change and they installed a free smart meter!
Their online support is very quick and helpful , and actually spend time to answer more difficult questions.

Transparency
5/5
Customer Service
4/5
Mojo Power
Team MojoMojo PowerSend a private message
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Ernest
Ernest North Queensland, QLD

Great

published

Great customer service received regarding account and very helpful in setting other things up for me very helpful lady on phone well mannered and polite very friendly and easy to understand

Transparency
5/5
Customer Service
5/5
Mojo Power
Team MojoMojo PowerSend a private message
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Elly
EllySydney, NSW
  • 3 reviews
  • 3 likes
  • Verified

Switched from energy australia and couldn’t be happier

published
Transparency
5/5
Customer Service
5/5
Mojo Power
Team MojoMojo PowerSend a private message
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Alex
AlexSouth East Queensland, QLD
  • 5 reviews
  • 1 like
  • Verified

Extra Ordinary Customer Sevrice

published

We had some issues due to our new home was in an estate that wasn't recognised by the Mojo system.

Daniel spent a lot of time getting things sorted out and after a lot of calls backwards and forwards his knowledge and expertise provided a suitable outcome for the electricity supply to our new home.

Thank you very much Daniel E.

Alex and Gay McLaren

Transparency
5/5
Customer Service
5/5
Mojo Power
Team MojoMojo PowerSend a private message
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Adam
AdamBrisbane QLD
  • 6 reviews

cancelled account when asking questions

published

I've rewritten the review to give them the benefit of the doubt, there was a mistake, it has been rectified post pointing the issue out to them. Will update when account progresses.

Transparency
3/5
Customer Service
3/5
Mojo Power
Team MojoMojo PowerSend a private message

Thanks, Adam. Apologies for the confusion. We are looking forward to welcoming you to the Mojo family.

Team Mojo

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These guys just keep turning up

published

I have nothing but praise for Mojo not only is the product superior to any other running around (and yes I mean price) but their customer service is second to none, no issue too big or too hard, they address it promptly and with a smile, cant ask for more than that nowadays, truly one of my favourite brands

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Simple, As It Should Be!

published

Standard Rates. Simple to do online and even via phone when my move in date was sooner. So far, so good! Amazing to meet a utility company that was fast, reliable and effective with zero hassle. Thank you!

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Lil ardie
Lil ardiePerth, WA
  • 2 reviews
  • 1 like

Best damn company ever

published

Things with mojo were as easy as a mofo. Hassle free easy and convenient. Would highly recommend as i already have to all the bros

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Jared
JaredPearces Creek
  • 2 reviews
  • 1 like
  • Verified

Mojo have been an excellent company to work with so far

published

I am on their yearly subscription plan. I am provided with very cost effective power as a result. I had professional conversations around their solar offerings also getting my smart meter installed. Its a complex and messy industry to work within due to energy regulators and nationalised grid providers, but I feel Mojo are working hard to deliver a great service and shake up the industry for the better. Recommended. One improvement would be to make the process of getting smart meters installed faster. Also if you need telephone support then pay for the plan that provides it.

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  • Verified

A great experience.

published

To date my exprience has lived up to the savings that were projected. My expectaion is that our saving will be approximatley 25% of the previous years bill.

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Questions & Answers

Llewellyn E.
Llewellyn E.asked

Any idea when the solar contribution will start to show on the graphs (white parts). Its been months since that worked.

2 answers
Mojo Power
Team MojoMojo PowerSend a private message
Llewellyn E.
Llewellyn E.

How odd., you said 4 weeks to me in July 2021. So I’m having a problem believing you.

Chris L
Chris Lasked

Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?

2 answers
Brendan F.
Brendan F.
Chris L
Chris L

Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.

Zohan Dvir
Zohan Dvirasked

Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?

6 answers
Chris L
Chris L
chris
chris

after a lot of wasted hours i found out that if you email a copy of your bill to hello@mojopower.com.au and put Bill Comparison in the subject they will email you back with their best plan and pricing

Zohan Dvir
Zohan Dvir
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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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