Punching way above their weight
Changed to Mojo just under a year ago when moving in. Signup was simple, I received updates all through the process and phone calls were answered quickly. Since then I've had my meter upgraded plus an issue with bill estimates on the web site being wrong. Support has been great with issues quickly resolved and follow-up calls to make sure I knew what was happening. All in all, great customer service with very good pricing.
Easy company to deal with and affordable
Live chat was fast and efficient. Contact with mojo was great with friendly staff. Power never dropped out and was never a problem. Set up was easy, everything done online and over the phone.
What appears to be the best prices, however inital metering was wrong in app and website (edited)
(Note that the data seems to have been corrected at month end, but no feedback yet receied on why/how it was wrong in the first place).
After literally months of agonising over making a move from AGL, they nudged me off the perch by drastically changing their solar plans and I decided to move to MOJO on the recommendation of a neighbour.
I've been connected about two weeks, and initially my account showed no useage for about 10 days.
I had to contact support to sort that out and I basically heard nothing but for one "apoloigise for being slow...
Great so far!
I had forgotten to schedule electricity only a few days before our move, and signed up to Mojo but could only select a day to move 2 days after we were moving in. Although getting set up with no phone number created some uncertainty, after emailing my move in date was updated and everything went smoothly.
Rates seem to be really competitive too.
Great idea for a company, just need some patience getting setup.
Takes a while to go through the motions of disconnection & scheduling meter install.. but I ended up with a free smart meter, which means I can get real-time data.. access to the cheaper All Day Breakfast plans, and as a bonus I dont have to worry about missed meter inspections every 3 months (long story).
Read the reviews though, dont expect quick customer service, you really shouldnt need it with a power company anyway, everything is visible via their portal.. there are a few delays getting the free meter install where you will be on the hig...her rate.. but its not the end of the world.. its still not as high as a lot of providers. The online Mojo Portal does need a bit more oomf, sometimes its a little unusable if your really trying to dig into the historic data so to speak.. but again its cheap.. its free.. couldnt be happier to be away from the big companies, and having to call and negotiate every year.
Excellent customer service breakfast plan cant be beat 20.5c kW/h [Link Removed]
Process was online and quick. No interruption for supplier change and they installed a free smart meter!
Their online support is very quick and helpful , and actually spend time to answer more difficult questions.
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Great customer service received regarding account and very helpful in setting other things up for me very helpful lady on phone well mannered and polite very friendly and easy to understand
Switched from energy australia and couldn’t be happier
I ran the numbers on many different electricity providers after installing solar panels. Mojo came in on top. While their support is only via chat or email I appreciated that their chat line was readily available whenever I needed. I also appreciated their lean automated operation Keeps their costs down so they can give me the great rates that they do.
It took about 7 weeks until I was able to see my usage but was worth the wait.
A lot of negative reviews here about lack of phone support. If you need a full service company this may not be f...or you. But if you want simple great rates and are ok with communicating via chat, Mojo is perfect. Also, their chat support team were so patient and courteous. A real pleasure. Happy customer! Thanks Mojo
Extra Ordinary Customer Sevrice
We had some issues due to our new home was in an estate that wasn't recognised by the Mojo system.
Daniel spent a lot of time getting things sorted out and after a lot of calls backwards and forwards his knowledge and expertise provided a suitable outcome for the electricity supply to our new home.
Thank you very much Daniel E.
Alex and Gay McLaren
cancelled account when asking questions
I've rewritten the review to give them the benefit of the doubt, there was a mistake, it has been rectified post pointing the issue out to them. Will update when account progresses.
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These guys just keep turning up
I have nothing but praise for Mojo not only is the product superior to any other running around (and yes I mean price) but their customer service is second to none, no issue too big or too hard, they address it promptly and with a smile, cant ask for more than that nowadays, truly one of my favourite brands
Simple, As It Should Be!
Standard Rates. Simple to do online and even via phone when my move in date was sooner. So far, so good! Amazing to meet a utility company that was fast, reliable and effective with zero hassle. Thank you!
Best damn company ever
Things with mojo were as easy as a mofo. Hassle free easy and convenient. Would highly recommend as i already have to all the bros
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Mojo have been an excellent company to work with so far
I am on their yearly subscription plan. I am provided with very cost effective power as a result. I had professional conversations around their solar offerings also getting my smart meter installed. Its a complex and messy industry to work within due to energy regulators and nationalised grid providers, but I feel Mojo are working hard to deliver a great service and shake up the industry for the better. Recommended. One improvement would be to make the process of getting smart meters installed faster. Also if you need telephone support then pay for the plan that provides it.
A great experience.
To date my exprience has lived up to the savings that were projected. My expectaion is that our saving will be approximatley 25% of the previous years bill.
Questions & Answers
Any idea when the solar contribution will start to show on the graphs (white parts). Its been months since that worked.
Hi Llewellyn, Thanks for your question.
We apologise for the inconvenience - the solar self consumption estimate in the app is based on weather data provided by the Bureau of Meteorology and, due to...a change in that data, requires some work to correct the flow between data and app.
How odd., you said 4 weeks to me in July 2021. So I’m having a problem believing you.
Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?
What do you mean by "up and running" . I installed the app, and it shows my usage to date (after raising issue with support because initially it showed nothing) - as in my review it's completely inc...orrect and reporting way more usage than is true for the last four days. The "real time" does not work and according to reviews and blog sites I can find has been broken for some time.
Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.
Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?
I haven't. I have been told a recent update was responsible for it not working but have not been given a fix date. You cannot access it online either. I advised them that I would be transferring my ac...count if not fixed soon. I guy I'll give them until next Friday which should be enough time to see if they are fair dinkum or not.Have you ever been able to use it since you joined?
after a lot of wasted hours i found out that if you email a copy of your bill to firstname.lastname@example.org and put Bill Comparison in the subject they will email you back with their best plan and pricing
I am a new customer (well 3 months in) and I am still waiting to see RealTime data. Mojo promised to look into it but 6 weeks later said “you may not be able to access real time data feat...
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