Great so far!
I had forgotten to schedule electricity only a few days before our move, and signed up to Mojo but could only select a day to move 2 days after we were moving in. Although getting set up with no phone number created some uncertainty, after emailing my move in date was updated and everything went smoothly.
Rates seem to be really competitive too.
Great idea for a company, just need some patience getting setup.
Takes a while to go through the motions of disconnection & scheduling meter install.. but I ended up with a free smart meter, which means I can get real-time data.. access to the cheaper All Day Breakfast plans, and as a bonus I dont have to worry about missed meter inspections every 3 months (long story).
Read the reviews though, dont expect quick customer service, you really shouldnt need it with a power company anyway, everything is visible via their portal.. there are a few delays getting the free meter install where you will be on the hig...her rate.. but its not the end of the world.. its still not as high as a lot of providers. The online Mojo Portal does need a bit more oomf, sometimes its a little unusable if your really trying to dig into the historic data so to speak.. but again its cheap.. its free.. couldnt be happier to be away from the big companies, and having to call and negotiate every year.
Excellent customer service breakfast plan cant be beat 20.5c kW/h [Link Removed]
Process was online and quick. No interruption for supplier change and they installed a free smart meter!
Their online support is very quick and helpful , and actually spend time to answer more difficult questions.
Great customer service received regarding account and very helpful in setting other things up for me very helpful lady on phone well mannered and polite very friendly and easy to understand
Switched from energy australia and couldn’t be happier
I ran the numbers on many different electricity providers after installing solar panels. Mojo came in on top. While their support is only via chat or email I appreciated that their chat line was readily available whenever I needed. I also appreciated their lean automated operation Keeps their costs down so they can give me the great rates that they do.
It took about 7 weeks until I was able to see my usage but was worth the wait.
A lot of negative reviews here about lack of phone support. If you need a full service company this may not be f...or you. But if you want simple great rates and are ok with communicating via chat, Mojo is perfect. Also, their chat support team were so patient and courteous. A real pleasure. Happy customer! Thanks Mojo
Extra Ordinary Customer Sevrice
We had some issues due to our new home was in an estate that wasn't recognised by the Mojo system.
Daniel spent a lot of time getting things sorted out and after a lot of calls backwards and forwards his knowledge and expertise provided a suitable outcome for the electricity supply to our new home.
Thank you very much Daniel E.
Alex and Gay McLaren
These guys just keep turning up
I have nothing but praise for Mojo not only is the product superior to any other running around (and yes I mean price) but their customer service is second to none, no issue too big or too hard, they address it promptly and with a smile, cant ask for more than that nowadays, truly one of my favourite brands
Simple, As It Should Be!
Standard Rates. Simple to do online and even via phone when my move in date was sooner. So far, so good! Amazing to meet a utility company that was fast, reliable and effective with zero hassle. Thank you!
Best damn company ever
Things with mojo were as easy as a mofo. Hassle free easy and convenient. Would highly recommend as i already have to all the bros
Mojo have been an excellent company to work with so far
I am on their yearly subscription plan. I am provided with very cost effective power as a result. I had professional conversations around their solar offerings also getting my smart meter installed. Its a complex and messy industry to work within due to energy regulators and nationalised grid providers, but I feel Mojo are working hard to deliver a great service and shake up the industry for the better. Recommended. One improvement would be to make the process of getting smart meters installed faster. Also if you need telephone support then pay for the plan that provides it.
A great experience.
To date my exprience has lived up to the savings that were projected. My expectaion is that our saving will be approximatley 25% of the previous years bill.
Definitely saving more $$$ with Mojo
Switched from Origin. High usage household ($1500 per quarter with Origin), now averaging $350 per month
The initial install of the smart meter took about a month. Never experienced any drop outs or incorrect billing.
Love the usage/spend graphs and the real time functionality in their app
No Fuss, Full Service & Cheaper Energy provider!
We have been extremely happy (I know rare to say about an energy company, don't worry I use to think like this!) with Mojo power since the first time we made contact with them with a question.
I firstly heard about Mojo on ACA & thought "what have we got to loose". I loved that there was no lock in contact but didn't know if the cheaper price would really ring true. For us it has been a major saving. I love that when ever I have a question it is answered in a timely manner, with always a friendly reply. I never have to wait on hold as I just ...
Easy to Transfer and Great Value
Have been delighted with the change over to Mojo. Firstly, they are competitively priced with significant savings. Secondly, the changeover process was quick and painless. And lastly, the ongoing service is also more personal, having received a personal call on one occasion and another unprompted email contact, which was info for my benefit. I highly recommend all to make this easy change, to achieve savings and a better service..
The savings are worth it!
We switched to Mojo Power a few months ago and, after doing a full analysis with my last provider, we saved almost $200 over the quarter, even after taking into account the discount given by the previous supplier. Very happy.
Questions & Answers
Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?
What do you mean by "up and running" . I installed the app, and it shows my usage to date (after raising issue with support because initially it showed nothing) - as in my review it's completely incorrect and reporting way more usage than is true for the last four days. The "real time" does not work and according to reviews and blog sites I can find has been broken for some time.
Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.
Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?
I haven't. I have been told a recent update was responsible for it not working but have not been given a fix date. You cannot access it online either. I advised them that I would be transferring my account if not fixed soon. I guy I'll give them until next Friday which should be enough time to see if they are fair dinkum or not.Have you ever been able to use it since you joined?
after a lot of wasted hours i found out that if you email a copy of your bill to email@example.com and put Bill Comparison in the subject they will email you back with their best plan and pricing
I am a new customer (well 3 months in) and I am still waiting to see RealTime data. Mojo promised to look into it but 6 weeks later said “you may not be able to access real time data feature all the time” however I have never been able to connect.
It’s a great feature which helps customers better understand their usage so I only joined them because they promised this feature. When I asked when it would be fixed they said the Metering Team would log the fault but might take 3 weeks to respond. I was also informed “Not getting Real Time Data is common as Real Time(RT) is not a core feature as it relies on many factors outside Mojo's control - weather, location, interference, density, mobile signal strength etc just to name a few.”
I don’t see this outlined anywhere in the marketing material so I feel very disappointed and misled as it is an important feature to me. Mojo has since offered for me to add an aerial to their meter at my considerable cost which is ridiculous! If they don’t fix it I’m looking elsewhere also like so many other ex customers!
I agree that Mojo are currently offering the best rates for my household BUT they do not accept customers with Life Support Machines eg CPAP for sleep apnea. Can someone confirm if this is correct.
I think you will find out it's the energy supplier and not retailers who handle this. The retailer should advise the supplier so they can advise you of an impending outrage. I doubt any supplier can guarantee a continuous supply, think lightning strikes. I think it's there job to advise you so you can use another supply, say batteries or generator.
I am with Ausgrid in NSW and they have confirmed that if I supply a government rebate form to the retailer I will be on their records. I am with another retailer at the moment so Ausgrid already have my details anyway. Mojo will not accept the Government Rebate Forms.
Get an answer from our members and Mojo Power representatives
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