A reliable, top quality product.
Momento staff have been very helpful each time I've prepared a project and the product is of top quality. Recently I needed a photo book completed in time for a birthday and the company made every effort to get it to me in time. Very much appreciated.
buggy, expensive and slow
The reason I give this a one star review:
- products take a long time to send (almost a month)
- they send with Australia post (which has a lot of issues) rather than fedex or a better postal service
- its quite expensive for what you get
- there is no autosave, so if your computer restarts over night like a typical Microsoft computer you will loose everything. you can only save the book once it is finished, rather than saving it as you go
- the application can be quite clunky, there isn't any autodesigns which put your photos into them
- the text function can be hard to use and buggy
- you have to buy a dust jacket separately - imho it should be included in the already over inflated price
- a very frustrating to use application
Jo Greenbrook Kinder
Thank you, thank you, thank you!
All I can say is that Elizabeth and Ryan worked hard with me to get what I needed done with a restricted time frame. The end result was a Dove book with egg shell paper which was fabulous for writing on.
Every one could share their memorable moments by writing on the egg shell paper and a number of people commented that the pen did not smudge (like other products on the market).
Our kindergarten teacher of 29 years was retiring and this was the perfect gift with all our memories shared inside she said " this will be something I can treasure and look back on fondly, what a great gift".
Once again Thank you!
Perfect service...fast, super friendly and helpful...think only Momento
Received photobook very quickly. But postal service had damaged the cover. Without a problem Momento replaced book & had it to us in time for our family event. Best ever service!
Really thrilled with the product
I was very nervous about creating and buying a book with momento as it is very expensive. My book cost $90 but the quality is so brilliant that it was worth every cent. Very pleased. I would use again and I highly recommend.
Fantastic book, great quality, easy to use website and able to do 200 pages! Great customer service. Will definitely revisit next time I need a book. Quick turnaround too. Awesome product.
Photobook was beautifully put together however was disappointed with the photos as seem to be a lot darker than they were when I reviewed the finished article on my computer.
I have used Momento for years and their customer service is excellent. I recently had a minor issue and they reprinted to book in record time. Outstanding service and very quick turnaround.
I have just received the book, and I am thrilled to say the least. 200 pages long and I was very worried but all turned out fine. I would like to thank you for the perfect service, the great software and the efficiency of your company - More coming in the future. You are the professionals in this space.
Made several books, all turned out excellent
Software is the best I have seen but crashes a lot and so you need to save regularly.
Lots of creative and professional finishes
Love the text, frames and background options. Lots to chose from.
Not sure about the final PDF size for production. Around 1MBYTE per page for a 210x290mm page and my photos are usually 10-20Mbyte each. So they are certainly compressed a lot when sending to momento and so final photos are not as sharp when compared to my printer.
Yet they look good in the book.
I have used Momento to make my photo books for my last four years of holidays. Love the program, so easy to use the layouts provided or manually create your own. So easy and the final product is a of a high standard. The customer service is fantastic and prompt. I have used email, facebook and the customer service line to get help and the staff are fantastic. Can not praise this company enough. Great job Momento. Love your work. x
Fantastic Customer Service and Quality Product
I would highly recommend this company for your photobook needs. I was skeptical as to what the final product would ultimately look like (very OCD!) but was totally blown away when I received my photobook, within the promised timeframe and it was more beautiful than I could have imagined. The customer service is also second to none - they resolved quickly a small issue that arose (created by me!) exactly as I had hoped.
The linen cover, gold embedded title, dust cover and the binding are outstanding, the book looks and feels very
high quality, I am very happy with that, the program is good , could have a few tweeks. BUT after decades of photographing my Asian experience the main aim was to show the photos. They have come out as others have said Dull and Dark a complete waste. It is not my photos as the exact same photos were submitted to Vista print and the result was crisp and clear. VPs were done on Gloss, Momento do not give this option. The top grade lustre may be good for art but not to give detail. Maybe VPs enhancement software is better. Now I have no options left for further albums as VPs cover choice, binding (no lay flat) no embossed titles does not supplement photo quality.VPs pricing was about a third of the cost, I have no complaints about Momentos higher price as the book quality is very good. I had two different books done.
Reprint of a damaged book
Unfortunately we recently received one of our photo books damaged on delivery. Momento went out of their way to replace the book for us urgently in time for Xmas. Their customer service is outstanding and most commendable, and expert help is only a phone call away. We have published many books with Momento over the years and enjoy the high quality of their product. I would highly recommend Momento to anyone. They are truly a great company that focuses on customer satisfaction, and are proud of their product. We look forward to our next photo book being published by them.
Outstanding quality and idiot proof to operate
I just received my 7th momento album and as usual I am delighted with the result. The quality is the best on the market. Having seen other people's albums from inferior companies, the quality is chalk and cheese. And the most amazing thing is that I take quite bad quality photos, yet in the album they look awesome! The product is so easy to use. I have no problem at all and yet I can't even load an app on my phone. It's that straightforward. Thank you for another wonderful product.
The phone service I experienced when I was in difficulties was faultless. Everyone was so pleasant and showed no irritation with my naivete in producing a photo book. This was my first attempt and the end result was superb - just how I imagined it. Great that you are compatible with Apple Mac. Thank you.
Perfect Way to Protect Your Memories!
I have completed 11 books with Momento - and they have all turned out amazing! From the smallest size to A3. The quality of the finished product is excellent. Awesome way to protect your memories - and I really enjoy putting these books together. Great help just a phone call away if needed.
Excellent quality, good software, fast delivery
So impressed with my 2 photobooks from Momento - 100 pages each, and every page is perfect. Great quality materials, good print quality, and nice touches with the choice of a matte cover and transparent covering page over the first photo. I enjoyed using the software to put it together too. The time and effort I put into arranging the photos was well worth it :)
A brilliant replacement for Mac OSX’s photobook software
I was looking for software to replace OSX’s built in software. After testing a number of products and cursing them ( even the one touted as having the same look and feel) I settled on Momento. Why? Sooooooo easy to use with minimal enhancement required unlike the others that produce washed out prints and are so difficult to use. Momento is incredibly intuitive to use. It is more expensive than others but I am a very keen amateur photographer, so quality and time are important to me. My books are coffee table standard thanks to Momento.
Charis and Vivian
The BEST photobook printers!
I have had 2 photobooks printed by Momento and they have both been amazing. The first was photos from my wedding - these were professional shots and the book printed beautifully. Crisp and clear.
The second book was of my pregnancy and my baby's first 6 months - these were all iPhone photos so i had low expectations of the print quality but i was super happy with how they turned out!
I found the software really easy to use, and i love how it gives so many layout options, and options to add embellishments and 'themes' to the books.
Momento is not the cheapest out there - but you get what you pay for! I will never go anywhere else for photobooks!
Thank you momento!
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