Excellent product and customer service
I researched many Companies to make a very special 50th Brithday book....Momento was the only Australian company that showed professionalism all the way...
The actual product is superb, clean, bright, high quality and made with personal care (a rare thing!)...
The Customer Service is above anything I have seen with well trained staff always answering my (amateur) questions throughout the weeks, always polite and patient.
I know they are more than other cheaper alternatives but....to support Australian Local Business and have a Memory Sake to be so proud of is worth the extra cost.
My best friend (and everyone that has seen it) absolutely loved the book and I know it is a precious lifetime gift for her.
Can't go past Momento for quality
I have done a number of family biographies in recent years. Every now and again, I have looked around to see what production/printing options were available. It is possible, for example, to produce a document using Microsoft word and have it printed by local office service companies. But these books have meant a great deal to me, so I wanted to end up with a high quality, hardcover, bound book, with excellent reproduction of the photos and text. I have even consulted a professional printing house, and their advice mirrored the conclusion I had reached from my own research: for a very small print run, with a high quality product, you cannot go past Momento.
Because my books have included a lot of text as well as a lot of photos, the preparation and alignment of the material, getting fonts and headings right etc was more demanding than your average photo book. But when you see the final product the effort is absolutely worthwhile.
Momento is not the cheapest option around. I guess that is part of the price you pay for being able to deal with a company based in Australia. I place considerable value on the ability to give Momento a call and get very helpful technical advice, which I have done on numerous occasions. Similarly, it is easy to talk to Momento in the event that there is any problem with the final result. On one occasion, one of the books I received had a minor flaw in the rear cover: Momento reprinted the book, no problem. I was very impressed with the company's commitment to service and the quality of what they produce.
I was not surprised to see recently that Momento had contributed to the 'Reflections' project, an ambitious effort by the Australian Institute of Professional Photography to photograph all of our living veterans of World War II. As well as being available to the Australian War Memorial in digital format, Momento has produced two beautifully presented volumes with archival quality, for the National Library of Australia to preserve a hard copy of all these portraits. Huge job, and very well done.
Extremely positive service & support
Throughout the process of writing and producing my book, the help and support was just wonderful. The end result was a great quality presentation with high quality production.. My family were most impressed and I was proud to be able to give them something special. So thanks to all who had a part in the overall process,.
Great product - terrible customer service
Having now had 2 of my orders dispatched against my explicit requests not to - and therefore lost because i could not pick them up i write to warn others that although the actual product is good quality - but expensive - it is even more so when the products are deliberately delivered when they cannot b picked up. Be aware - i have lost over $500 because of this practice and there is no support provided by momento - other than have a nice weekend!
Amazing quality - Great service
I just received my photo book from Momento on my holiday in Italy. I ordered the Clamshell box as a finishing touch. What an amazing book. It looks fantastic and I can't stop looking at it. So impressed. Top quality and top customer service. I recommend Momento to capture your memories.
Fantastic and support service with 5 Star Products
Momento have supported my fund-raising calendar initiative since 2011 which has resulted in almost 1,000 calendars sold and over $23,000 raised for various not-for-profit organisations and worthwhile causes. Libby, Geri and the team provide first class service and my customers absolutely love the finished product which is always of the highest standard. I cannot rate these guys highly enough. Thank you Momento!
Momento are an absolute pleasure to work with. Their products are outstanding and so is the customer service. Highly Recommended!
Just keep getting better!
Always amazed by the incredible quality of my Momento books. Can't get enough of looking at them! My memories can now be with me forever.
Image Quality the Best I've Seen.
Thanks so much to the whole team at Momento.
The software was super easy to use and quality that came back was SO much better than other printed books. The images really do pop off the page with great colour and shadow.
Excellent work! LOVE IT!!!
Momento - just the best
I have several momento books for my special people and special occasions. The software is so easy to use that the books are actually good fun to make! The quality compared to other brands is far superior and excellent value for money.
Thank you Momento!
Thank you Momento
Thank you Momento Team !!
I was blown away with the results of the APS 2018 photo book competition , was hoping to get some helpful feedback, and did totally not expect to actually win !!
The quality of the book and print is outstanding, the images came out absolutely beautiful !!
Thank you for the 1st Place winner voucher , i’ll have to start working on my next book now ♥️
Local, lucious and bloody good service!
Momento never fails us in providing our couples with beautiful keepsakes of their wedding. We often will go to the team with custom requests and "out of the realm" ideas and they always try and accommodate and come up with a solution to suit our needs. We love the fact we can physically visit the factory (being local) and see the chain of production, with the faces behind who handles our images from start to finish and turns them into bespoke creations. The fact they are made here in Sydney is something we are proud to share with our clients.
Geoff's meticulous attention to trialing different paper stocks and product ranges ensures we are working with a company who is in the game for the long haul and always open to improving and expanding their product range. We love Momento and will continue to support them well into the future.
Perfection Every Time
I keep getting thanks by them for saying how good the product is, my answer is simple, if I wasn't I wouldn't. I remember send my first two books down... my heart was in my mouth, awaiting their return, I need now have worried they cam back exactly matching the output of my Eizo Monitor. Geoff is ethical researching better papers all the time and constantly searching for better products, to customers better results. They are expensive but once when in Sydney, Lorraine and I toured the factory and almost everything is hand done, absolutely amazing!! So my attitude is it may be more expensive, but I am helping to an Australian worker a living wage. First rate product from a first rate organisation
Quality and service
The high quality of printing offered by Momento is most important to me, and by adding excellent service to the mix, the resulting photobooks are real winners. I tried a few other providers before finding Momento and have never looked back. In addition, the product continues to improve with carefully selected new offerings. Love it!
The Filing Fairies
HANDS DOWN OUR FAVOURITE PHOTO BOOKS!
I used Momento to design my first photobook 10 years ago for my wedding. Since I have become a Professional Photo Organiser I recommend Momento to all my clients at every public presentation I do. I also continue to use their product for client projects. The software is sleek and easy to use. The products are high quality and the service outstanding.
Have been using them since 2011
The final product is very good. more than once a book of their's was on my coffee table and guest thought it was a published book. There have been issues sometimes with the software but the assistance team was quick to call back and get everything back on track. Certainly a positive experience and will use them again and again....
Can be frustrating
Having done a few Momento photobooks over several years now, I must say that while the final product with Momento is generally very satisfactory the process can be absolutely frustrating. The program has always had a tendency to close abruptly, losing what you are working on unless you are saving every few minutes (there appears to be no autosave facility). As the Help Centre via the Momento website is extremely limited (I'm not sure I have ever received any help) and the telephone advice is not available after-hours, my advice would be to compare several products before settling on Momento.
I’ve used Momento twice so far & with both photo book, I have been very happy with the professionalism & presentation of the product including the timely support if needed. I will definitely use again, the soft way takes a little getting used to but the online tuition is also very helpful.
A very professional, ethical company
Momento is a highly professional, ethical company. We have had over 20 holiday and family occasion books printed by Momento.
With each publication we have been stunned by the Wow fact of the amazing colour, finish, attention to detail and the wonderful finished product. We especially like the lustre photographic paper. Momento offers a wide range of paper finishes, lay outs, embellishment ideas and colour prefrences.
On the very rare occasion we have had need to speak to Momento about any issue we have found them to be very knowledgeable and only too happy.
We would highly recommend Momento for a very professional, high quality product.
Sometimes you don't need words photos say it all
Once again Momento have given me my memories forever to treasure in a stunning photo book. After a recent visit to Canada and Alaska, my dream holiday. I created my 1st grand photo book. I am in love with it. Everyone I have shown has said the same thing "WOW", that is exactly the reaction you want. My relationship with Momento started with a book for my Parents 50th Anniversary. Over the years have had a great deal of fun creating from my kids Weddings, the births of my grand children, special birthdays and a story written by my Dad. Each time the quality is amazing, the way the books are bound impeccable and the photos seem to jump off the page, which feel incredible.
I believe that
"We take photos as a return ticket to a moment otherwise gone."
The Momento Team are incredible and I truly recommend them . Off to make some new books as my Parents have just celebrated their 60th and we welcomed a new grandchild two days ago.
You will love Momento fast delivery too, I love it.
Happy customer Sharon Evans
Questions & Answers
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