Dont trust them. Bad service no help
I have been with them for few months and always made sure my bill is paid on time. I paid one of the my bill on 30th Jan which was due on 31st Jan. After few days I got a email saying its over due. I called and was told to email proof of payment. I emailed the same day. After few days another reminder of overdue bill. I called again same story. Went through same thing 5 times providing - Proof of payment, my Credit card screenshot etc. Finally I asked to speak to a manager and was put through to Daniel. He assured me he will look into it and ge...t it resolved and call me back in 24 - 48 hours. Guess what he finally called me after 8 days !!!! and left a message. Called back he is busy and called me back the next day just to inform the issue is not resolved and I need to contact Australia post to check. All this even after I have provided all proof of payment. If I dont follow up with Australia post they will send it to some credit company. Excellent!!!!!! service even after I have made the payment. This payment was in end of Jan. Now its 9th April and still not resolved. I have even made 2 other payments after that but still these guys think I have not made the one payment from Jan that how useless their whole system is.... absolutely pathetic. I guess time to change from them.......
Please be careful!!!
I'm only a pensioner and when I was in Melbourne I was with lumo and my bill was about $20 a month as I don't use much power!!
Shorty I moved to NSW and hoping to stay with lumo but they are not in NSW, so I made the worst mistake of my life by joining momentum!!
When I received my first bill for 26 days it was $182 I was in the most biggest shock of my life and I'm only a pensioner and I never cook I never turn on lights I'm always in the dark and it was still $182?? All what momentum cares about is ripping people off and during a time like th...
We signed up 7 years ago or so. Rates were good, online access was basic but functional and we even moved house with them. 4 years ago things changed. Whilst the phone service remained calm and mostly courteous, the rates became a nightmare. They were waiting for us not to notice rate hike after contract expiery. They set up a maze of alternate rates. Your default recontract rate. If you called up, then they would offer a better one, which may not have been their best. If you like these guys watch them carefully. Their business model is to lure you in then milk you once contract is done. Be transactional and start and finish with zero trust. Such a shame. Eventually gave up and moved to alternate.
Disgraceful service and pricing
My commercial bill jumped over 30 % from December to January . I called them , was on hold forever, got the run around, was sent online to create an account , couldnt swap plans online, their message said " sorry we can swap your plans online so we will give you a callback soon " . No call back, more time wasted on the phone, no credit, no encouragement to stay with them . other the line ... we will investiage " . Obviously not keen to keep my $ 20 K a year account . I will take my business elsewhere and look to set up clean energy solar on my roof and do away with a greedy, money gouging corporate business like Momentum energy
What a joke!
Absolute joke, customer service is rubbish. I was going to be a little late paying a bill, and could not meet their so called required installment plan and person on the phone told me to borrow it from a friend! Then they send out a disconnection text for the week after if i didnt pay their minimum amount. No care for anyones personel circumstances, just pay us or else. As soon as its paid, im switching!
Goodbye Momentum - It was great until you hiked your prices!!
I have been with Momentum for Electricity and Gas for years. At the time of signup they were by far the cheapest. Since January their prices have gone up to make them one of the most expensive based on the Vic Government Compare site. We had no choice but to move to another provider. Unfortunately, no-one cares about all the fluff, we just want the cheapest power possible. Bye Momentum. You were once great. Now not so much.
What’s happened service gone down hill, but prices sky rocketed
As a long term Momentum customer, who has told many friends how good Momentum was, but there has been considerable change of culture, no reply’s to internal emails, getting the run around re huge price increases, told l couldn’t change plans, so have moved my business to another provider, was amazed at the amount of poor feedback and comments concerning present & past customers and the lack of customer service they reported. When you compare the rates on the Vic government web site, Momentum are so far down the comparasion list l thought they had gone out of business, so sad.
avoid this company at all costs
Momentum, gave out bad information, I then transferred the account into my wife's name since then I have had know end of trouble from them and about to close the account.
they are hopeless try someone else
I am a law abiding pensioner, who pays my accounts on time. Actually within a day of receiving an account, What is wrong with your Financial Department?? I have been insulted not once, but twice now, by your people. I paid my electricity account the day after receiving and received two reminder notices, then a notice stating you would stop my electricity. After numerous phone calls at my expense and bloody time you solved the problem. No apologies. Just a notice to say you had found the payment. Checking my bank statements [online] ...
They put a default in my credit report and I’ve never been with them!
I applied for finance and was told I had a default of $640 through Momentum Energy, I’d never even heard of them! So I called them and they told me I had to prove it wasn’t me. The facts are they don’t supply electricity on the Sunshine Coast (where I’ve been for 20 years) I’ve never lived in Victoria at the address where the default happened. To make matters worse they admitted that the person they defaulted didn’t have the same DOB as me? They then told me to go to the police station and verify my identity, provide them with a rates notice a...t my current address and provide them with my credit report. They admit to the mistake but want me to run around to fix it even though I’ve never been with them! They tried passing me around the call centre and made out a manager wasn’t available until I demanded to speak to them. For someone who has never been a customer and then defaulted by them through their error clearly says to avoid this company at all costs!
Worst company ever that just does not care
I am a current customer and called to get a new supply installed at another property I own. After 45 minutes and three people I was told that department was having a team meeting and to call back. Avoid at all costs
Shocking rate increases
After only being with momentum energy for 6 months, prices are going to hike by an extra $330 per annum and by the way, that's an estimate only! You'd have to be dreamin' if I'd stay with this one. What a joke. And we found them with an energy comparison online, too. Sorry to the customer service team reading this review, I know it is not your fault at all so my review is for your CEO to read. Are they listening - I hope so!!!! BUYER BEWARE...
Not even worth 1 star. Shocking customer service. Cannot always get through to customer service...and electricity rates inconsistent. Almost one year later they still cannot spell my name correct and keep losing my email. Completely unprofessional company. The Consumer Watchdog should be looking into this company.
76% increase in Electricity rates
Been with Momentum about 6 months. Solar Plan. Excellent rates. However they sent email advising of rate increase from Jan1. Email advised details of current rates and new rates. However they showed current rates but not new rate. Telephoned them for details. No wonder they hadn't provided new rate! Using electricity usage figures from last bill the new rate provided for a 76%increase. Low rates to get you in then enormous increase. Using Victorian Energy compare site much better deals available. Have now changed provider!
They are ok
Definitley not the worst. Their supply charge is really really high.
They were quite helpful when i set up, I spoke to an Australian and they are good choice for concession card holders.
You can check your daily use online.
I am happy with Momentum for gas. They are reasonably priced, Australian, and they support renewable energy.
Gas only review.
I have only been Momentum for 2 months. I am happy with this company so far.
* Momentum is polite, very helpful, and friendly to me every time I contact them.
* They have quite reasonable prices for gas, although they are not the cheapest company for gas.
* They have a low cost online gas plan.
2020 Price Increase
Supply charge $1.93886 to $2.98177 up 53.7%, Off peak $0.13541 to $0.19074 up 40.86% and Peak $0.27863 to $0.24321 down 12.7% These increases are on top of similar increases when I cam out of contract earlier this year. As a small business in the metal manufacturing industry we are at the point of collapse.
All Momentum could offer to reduce the above pending increases was a remote plan with no phone support. It only took 4 hours, now I am with another energy retailer at a average 30% saving.
rates through the roof and can't even bother to respond to emails
Rates have gone through the ceiling,requested information on why and received no response.By my calculations off peak and peak going up 50% controlled load also been increased.Looking for another retailer but hard to find any that haven't pushed prices up.
Questions & Answers
What the off peak and off peak times ?
Momentum E.Momentum Energy
Great question, it actually depends on where you live or where your energy account is for.
I recommend calling 1300 662 778 so we can accurately give you this information depending on your account.
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