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Monaro Windows

Monaro Windows

2.8 from 12 reviews · View Statistics
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Reviews

2.8
12 reviews
  • Product Quality
    3.3 (4)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    1.3 (4)
  • Job Satisfaction
    2.3 (3)
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Emma S.
Emma S.Gordon 2906, ACT

Unfortunately the bad reviews are accurate.

published
Product Quality
4/5
Customer Service
1/5
MattR
MattR
  • 2 reviews

Great install, horrible customer service

published
Product Quality
5/5
Customer Service
1/5
Caro Z
Caro Z
  • 4 reviews

What a saga

published
Product Quality
3/5
Customer Service
2/5
Marie J.
Marie J.
  • 9 reviews

Windows OK

published

Will provide feedback to Monaro on what could be improved on communication and installation. Any issues were dealt with quickly and the Service Area guy kept me informed and updated.

Incentivised Review No
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Vivian
Vivian
  • 3 reviews

Terrible customer service. Product does not work and they are not willing to help.

published

I question whether the good reviews to this company are antithetic. My experience with the company is terrible. I just built a house and used their motorised windows. The window cannot be opened and the company is blaming everything else but helping us to test with different motors. It is an absolutely dreadful experience dealing with them and the problem is still unresolved. My advice to you is not to use product.

Product Quality
1/5
Customer Service
1/5
Judy
JudyCanberra 2600, ACT

Customer Service

published

Very disappointed that Monaro Windows could not send out one of their tradies to look at the broken latches on a bifold window, manufactured by them. Window has been installed for less than 5 years and they seem more concerned about it no longer being under warranty. I quote their website "Monaro Windows is a locally owned business, providing exceptional quality products".... what about exception post sales service in this very simple matter? Not good enough!

Incentivised Review No
Return Claim MadeNo
Mike T
Mike TSouth-Eastern Region, NSW
  • 3 reviews
  • 6 likes

Exceptionally Helpful People, Don't Go Anywhere Else!!!

published

I bought a Patio Door set from Monaro Windows almost three years ago, today my youngest daughter locked her big brother out of his bedroom & the only way in was through the patio doors - the problem? The access key was in said bedroom! I called Monaro Windows & they not only got back to me in considerably less than an hour, they provided a free spare key that very same afternoon, thus avoiding me having to cause criminal damage to my own home! Lol. Bravo Tom & Team - excellent customer service...why would you go anywhere else?!

Jason
JasonCanbeera

Poor service and product

published
Jason
Jason
Narooma girl
Narooma girl
  • 3 reviews
  • 1 like

Excellent service and good quality from Monaro Windows

published

Just had seven old windows replaced with new double glazed windows. Couldn't be happier with the service. Timing for delivery and installation was spot on. Builder arrived with his team and it was all completed in six hours. The appearance of the house is definitely enhanced and the thermal/ acoustic qualities of the windows is excellent. Their product seems excellent and appears superior to their main competitor.

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Tracey
TraceyLawson 2617, ACT
  • 2 reviews

Magnificent products are the highlight of our new home!

published
  • Verified

Solid security screen, cheaper than Crimsafe

published

Purchased 2 security screens/doors for our place in Canberra. The salesperson at the showroom was very knowledgeable, we were intending to purchase Crimsafe doors but after seeing the Invisi-Gard range which they make, the products were very similar and the Invisi-Gard significantly cheaper. No issues with the install, love having the breeze come through the house in summer without compromising the security of the home.

Greatly Annoyed
Greatly AnnoyedCanberra
  • 3 reviews
  • 5 likes

Monaro Windows - shoddy product, worse service

published
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