Terrible customer service. Product does not work and they are not willing to help.
I question whether the good reviews to this company are antithetic. My experience with the company is terrible. I just built a house and used their motorised windows. The window cannot be opened and the company is blaming everything else but helping us to test with different motors. It is an absolutely dreadful experience dealing with them and the problem is still unresolved. My advice to you is not to use product.
Very disappointed that Monaro Windows could not send out one of their tradies to look at the broken latches on a bifold window, manufactured by them. Window has been installed for less than 5 years and they seem more concerned about it no longer being under warranty. I quote their website "Monaro Windows is a locally owned business, providing exceptional quality products".... what about exception post sales service in this very simple matter? Not good enough!
Poor service and product
ordered a full house of doors and window checked and double checked everything as i was an owner builder...notice a problem with the glass sliding doors a bank of five has no individual opening door to let you in or out, when and seen the salesmen who assured me all good he would make the changes. Doors turned up no surprise it was wrong i had to have it fitted to seal the house up and keep building on track.....tried to sort it out with him months later to no avail he told me i would have to pay $500 to have it modified and denied the conversa...tion we had had before to which my wife was present. today some years down the track i noticed the same door has warped letting the cold air in so i ring them up to be told by the lady on the phone that the service manager busy and he could do anything anyway as its out of warranty and there to busy with other ordered....and could get back to me for about 3 months......i normally don,t write reviews of or harp on poor service and product i have received...but the heart ache this caused me and my wife and it seems its starting all again i would just like to save someone going through the same pain.....there are plenty of good window people out there shop around.
Monaro Windows - shoddy product, worse service
I recently purchased four fixed windows, a large bifold door and retractable Centor screens from Monaro Windows (MW). They were the best looking products on the market. Unfortunately, I wasn't made aware of their terrible reputation until I had paid my deposit. Which they have lived up to...
1. First, I was told that I would pay a 50% deposit up front and I would have to pay the remaining 50% one week before they were due to be delivered. But they were unable to give me an exact ETA for the windows. After six-weeks, when I called to check o...n their progress, I was told that work had ceased on the windows as I hadn't paid the remaining cost. I was never contacted by MW to advise me that a payment was due. I was expected to be telepathic. 2. MW called me to notify me that my windows were ready to be delivered. I informed MW that the nominated delivery day was a public holiday. They said it wouldn't be an issue. So I hung around all day waiting for the delivery. They never showed up. Not even a phone call from them. When I called them, I was informed that they didn't have enough blokes available to make the delivery. No kidding. It was a public holiday. 3. It turns out that MW don't have enough staff to deliver the products they make. The bifold door was going to require 6 blokes to get it off the truck - man power that I would have to supply. 4. When the windows and door was delivered, it was discovered that one window was missing - as were the Centor screens. After WEEKS of daily phone-calls to MW (not one of my phone calls was ever returned), and visits to their Mitchell and Queanbeyan showrooms, it was discovered that they forgot to make one of the windows, and they had forgotten to tell me that Centor wouldn't start making the screens until the bifold door was installed and Centor's contractor had measured up the door. Then it would take a further SIX WEEKS to make the screen. In the meantime, work on my renovation had to stop as we couldn't get the plasterers in until the screens were installed.
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