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Monaro Windows

Monaro Windows

2.3 from 16 reviews · View Statistics
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Reviews

1.4
8 reviews
5
(0)
4
(0)
3
(0)
2
(3)
1
(5)
  • Product Quality
    2.5 (6)
  • Return Claim MadeYes · No (8)
  • Customer Service
    1.4 (7)
  • Job Satisfaction
    2.0 (6)
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Andrew
AndrewCanberra 2600, ACT

Terrible customer service, poor quality windows, even worse installation experience

published
  • Thumbnail
Product Quality
1/5
Customer Service
2/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCanberra
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Sandy
Sandy
  • 7 reviews
  • 5 likes

Five different written quotes and 7 visits - still wrong

published

I really wanted windows and tried hard to get Monaro to do it but the first quote was missing windows, the second had wrong measurements, third had wrong measurements and so on. Took so much chasing and in the end gave up.

Customer Service
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCanberra
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Clair S
Clair SAustralian Capital Territory
  • Verified

Poor quality windows, sliding door locks and customer service

published
Product Quality
1/5
Customer Service
2/5
Job Satisfaction
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMonaro Windows Pty Ltd, Queanbeyan NSW
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Emma S.
Emma S.Gordon 2906, ACT

Unfortunately the bad reviews are accurate.

published
Product Quality
4/5
Customer Service
1/5
Job Satisfaction
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationQueanbeyan and Mitchell
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MattR
MattR
  • 2 reviews

Great install, horrible customer service

published
Product Quality
5/5
Customer Service
1/5
Job Satisfaction
3/5
Incentivised Review No
Return Claim MadeNo
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Caro Z
Caro Z
  • 4 reviews

What a saga

published
Product Quality
3/5
Customer Service
2/5
Job Satisfaction
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationMonaro Fyshwick
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Vivian
Vivian
  • 3 reviews

Terrible customer service. Product does not work and they are not willing to help.

published

I question whether the good reviews to this company are antithetic. My experience with the company is terrible. I just built a house and used their motorised windows. The window cannot be opened and the company is blaming everything else but helping us to test with different motors. It is an absolutely dreadful experience dealing with them and the problem is still unresolved. My advice to you is not to use product.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Judy
JudyCanberra 2600, ACT

Customer Service

published

Very disappointed that Monaro Windows could not send out one of their tradies to look at the broken latches on a bifold window, manufactured by them. Window has been installed for less than 5 years and they seem more concerned about it no longer being under warranty. I quote their website "Monaro Windows is a locally owned business, providing exceptional quality products".... what about exception post sales service in this very simple matter? Not good enough!

Incentivised Review No
Return Claim MadeNo
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