Monaro Windows

We ordered twice through Monaro, and both experiences were terrible - the bad reviews really are true.
The first time, we ordered two kitchen windows. The various quotes were incorrect and we kept having to go back and forth to fix the details. Then, silence for months. We chased various times and each time were told we would be contacted when the windows were available for delivery. Then, one day we came back from a walk and the windows were just sitting out the back. We then had to call and email multiple times until we got on to somebody to...

I really wanted windows and tried hard to get Monaro to do it but the first quote was missing windows, the second had wrong measurements, third had wrong measurements and so on. Took so much chasing and in the end gave up.

I purchased double glazed Monaro Magnum aluminium windows and a sliding door in March 2020 for a four bedroom home that was built in the 1960s. We had the old wooden casement windows removed and the new ones installed. That was the worst decision we have ever made. We should have double glazed the old wooden windows. The new windows have not made the house any warmer in the winter. The condensation in the autumn and winter months is so bad that we have to use a Karcher Window Vac every morning to remove the water from the windows. The Karcher f...

The other reviews that detail ongoing issues, poor communication and concern and a lengthy resolution are all unfortunately familiar to our situation. A mix up with installation dates, product not delivered on the date advised, ongoing issues with finishing the windows (trims bent the wrong way or painted on the wrong side), the windows were not keyed alike and having to chase up fly screens and other finishing details, gaps you can look through while waiting for trims to be installed (not ideal in winter). Finally, nearly three months after t...

Tradies showed up 1st day to only have window frames delivered. No glass, no fly screens as we'd ordered. Many phone calls later the glass finally arrived. 1 window was measured wrong and had to re-ordered. We were informed after the 2nd day that parts were still missing and needed to be ordered including our flyscreens. Not great when you want to open your windows and not let insects in. The remaining parts finally arrived weeks after the initial install with not so much as a call from head office to even let us know an ETA for these to arriv...

We got a quote from Monaro in March, had to have it revised as a window had been omitted (though it was measured), paid the deposit on 4 May and the work was completed in September. Nearly 6 months seems like a long time for 11 windows. A long list of errors continued from there:
We had to have 3 flyscreens replaced as they were bent and did not fit the windows properly.
Monaro also cut the front window to the wrong size so we had a single glazed window installed temporarily along with temporary frames.
The central panel on that front window wa...

I question whether the good reviews to this company are antithetic. My experience with the company is terrible. I just built a house and used their motorised windows. The window cannot be opened and the company is blaming everything else but helping us to test with different motors. It is an absolutely dreadful experience dealing with them and the problem is still unresolved. My advice to you is not to use product.

Very disappointed that Monaro Windows could not send out one of their tradies to look at the broken latches on a bifold window, manufactured by them. Window has been installed for less than 5 years and they seem more concerned about it no longer being under warranty. I quote their website "Monaro Windows is a locally owned business, providing exceptional quality products".... what about exception post sales service in this very simple matter? Not good enough!