Very good value
Hired them for conveyance as buyer. The company served me all they have promised. People are responsive and helpful. The settlement was arranged properly and happened on time. The documentation was clear enough, and the communication was good. As I know the process of conveyance, we both had correct expectation and collaborated pleasantly. I will use their service again in the future.
Went without a hitch
Stephen was fantastic to deal with. Everything went very smoothly, even though it was a bit of a rush job to get it done by EOFY. He sent regular updates and detailed directions about what I had to do, sign and send off. He communicated directly and professionally with my accountant and banker to ensure things went on time. I am in a regional area, but email communication worked brilliantly. And at a very good price. I was very happy with all aspects of the service.
Very Unprofessional - Not so good from the other side
We were buyers and Monkey acting for the sellers. When the contract could not be satisfied as I was made redundant Monkey tried to hold us to it and forced us to get a letter from the bank to prove finance was no longer available even though we had cancelled before the due date to confirm. After several weeks they agreed to cancel the contract but now several weeks later again have not returned our $20,000 deposit. Returning our deposit is obviously not important to them so they don't bother hurrying up about it.
Just my thoughts
It has been a year since i used these people. I am still annoyed with the very casual attitude from this company. I could write a serious amount of detail but,i am not going to waste anymore time regarding this company.all i will say is this. [name removed] in Brisbane is ok, [name removed] is just far to busy and in my opinion to inexperienced to handle Brisbane enquiries. Having a unreliable conveyer will leave you with dissolution when buying property. The old saying applies here for sure. PAY PEANUTS GET -------.
No monkeying around
I've used monkey twice now , both times have found them not only very efficient , but communication has always been wonderful ,with any questions answered . They take the stress out of a very stressful time and make it smooth sailing ..I could cheerfully recommend this company to anyone .
Monkeys would do a Better Job.
Do not use these people. There is only one way to describe them - totally incompetent.
They lost our documentation, then got duplicates, and lost them too.
And while we are stressing because settlement is worryingly late, their attitude is "couldn't care less"..
TERRIBLE SERVICE and they swear at clients..WARNING DONT USE THEM!!
They are so not professional and have no idea what they are doing. When you ring up to ask about your case they swear at you and tell you they are not taking this crap. Dodgy Dodgy people. WARNING - don't deal with these people!!!!!
- Verified customer
Very Friendly And Helpful
We were first home purchasers and they made the process quite easy. Just the right amount of communication, provided helpful checklists in advance, etcetera.
Good value for the cheap price we paid: they were the cheapest conveyancers that didn't have bad reviews.
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