My first consultation with Monkey Conveyancing was with the owner was very positive. As a first home buyer he took his time and thoroughly explained the process. However, after this consultation I was passed into another junior employee who was unprofessional. I bought a new home and there were many issues with the seller, they dealt with nothing and I felt as if they put my contract in the ‘too hard’ basket. When I emailed or rang with questions she would ignore my calls or respond to emails within 24 hours. As a teacher, I’m required to respo...nd on the same day, unsure of why the sane expectation doesn’t apply. They didn’t alert me to an amendment they received for my contract, told me it was all routine, later I realise I’ve lost the car space originally in my contract. A huge change which I, as a first home buyer, did not notice but would expect a solicitor to pick up. I ended up complaining to the owner who then took control of the contract again. I would not recommend.
Just my thoughts
It has been a year since i used these people. I am still annoyed with the very casual attitude from this company. I could write a serious amount of detail but,i am not going to waste anymore time regarding this company.all i will say is this. [name removed] in Brisbane is ok, [name removed] is just far to busy and in my opinion to inexperienced to handle Brisbane enquiries. Having a unreliable conveyer will leave you with dissolution when buying property. The old saying applies here for sure. PAY PEANUTS GET -------.
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