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Moose Mobile
4.7 from 1,650 reviews

Reviews

4.7

1,650 reviews
5
(1,298)
4
(232)
3
(63)
2
(21)
1
(36)
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Reviewer Photos & Videos

karen

karen

  • 2 reviews
  • Verified customer

Great service

published

Great value for money when compared to other providers. Anytime I've had a question they've answered it quickly and with great professionalism. Simply put can't go wrong with Moose, highly recommend.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the high recommendation, Karen!

Review collected in partnership with Moose Mobile

JDhomecook

JDhomecookSouth East Queensland, QLD

  • 3 reviews
  • 4 likes
  • Verified customer

Good value for money

published

Have not had for long but good so far reasonable download speeds no drop outs and $40 less than my last plan only 6 gigabyte but that is about what I use

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.95
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Good to see you've enjoyed your time with us so far, JDhomecook. Thanks for the review!

Review collected in partnership with Moose Mobile

Mark S.

Mark S.North Queensland, QLD

  • Verified customer

No bull phone service...great value!

published

As reliable as our old Optus service at a fraction of the cost. Great value for money when compared to major telcos. The majors can't even say you're paying for good customer service anymore. Switch to Moose.

Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for making the switch and recommending us, Mark. Much appreciated!

Review collected in partnership with Moose Mobile

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Marion I

Marion ISydney, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

Just what I needed

published

Always have coverage and usually have adequate speed. Have had very few occasions where speed has slowed this could have been due to my location In shopping centre car park

1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, Marion! You might run into some spotty coverage if you're in a shopping centre carpark due to the sheer amount of concrete and obstructions around you, so keep that in mind if you're ever in one.

Review collected in partnership with Moose Mobile

Navi

NaviHobart, TAS

  • 8 reviews
  • 5 likes
  • Verified customer

Excellent

published

I'm very happy with moose, my coverage is great, my data speeds are good too, and I am glad for the access to voicemail which not all carriers can offer. I definitely am very happy with my plan too stacks of data at a very reasonable cost!

Plan TypePost-Paid Sim Only
Plan Cost per MonthA$21.90
Included Data per Month20 GB
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, Navi!

Review collected in partnership with Moose Mobile

Eaglejo

EaglejoPerth, WA

  • 2 reviews
  • Verified customer

Very reliable and good customer service

published

I joined up with Moose Mobile I year ago and was told that the Switch over from my other provider to Moose would be about 3 to 4 hours but to my surprise it took about 25 minutes . It was a very smooth process . I fully recommend Moose mobile . The only down side is they don't have the $9 12 month contract now, as i recommended this to a friend only to find it was not available . Hopefully they might bring it back. Customer service is very good . I.m very happy I switched to Moose mobile and my friend is also happy .

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Included Data per Month1 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

We're happy if you're happy, Eaglejo. Thanks for choosing Moose!

TinaC

TinaCCentral Queensland, QLD

Excellent service, great price.

published

I've found coverage to be better than a previous provider we were with. Before switching, there were areas where we we unable to make or recieve calls around where we live.The data speeds are good and we haven't experienced any drop outs. It's excellent value.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$9.00
Included Data per Month2 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the recommendation, Tina!

Amanda

Amanda

  • 3 reviews
  • 2 likes
  • Verified customer

Great rates

published

Network coverage is good. I still do'nt get reception at my house but that is the same with all carriers so not their fault. Would love for Moose to offer packages with more data.

Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$21.80
Included Data per Month0 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, Amanda!

Review collected in partnership with Moose Mobile

Jayjay

JayjayMid North Coast, NSW

  • 2 reviews

Smooth transition to save me heaps

published

I haven't had any dropouts and no problems with data download.
In haven't needed to contact support about anything so can't comment about that.
That's a very good thing of course.
A very easy switch from my expensive plan . Thanks Moose.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month5 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for taking the time to leave us a review, Jayjay. Welcome to Moose!

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Benjamin Benc

Benjamin BencGreater Melbourne (Outer), VIC

  • Verified customer

So far, so good.....but they keep sending me emails to write a review :)

published

Due to lockdowns, I haven't been outside of the house to test network coverage or 3/4G. I can take a phone call, make a phone call, send and receive sms' and even listen to voice messages. So far its meeting my needs. Actually, the transfer process was pretty good, and when I did speak to customer service, I was also impressed. They appear to have an on-shore support center with knowledgeable team members.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.00
Included Data per Month18 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, Benjamin!

Review collected in partnership with Moose Mobile

onlineshopping2012

onlineshopping2012Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Easy to change providers, and so cheap!

published

I’d been paying $70/mth for a plan with a big provider for years. Always put off switching because I thought it would be really complex. But decided to bite the bullet and sign up with Moose mobile because they are so cheap. Moose organised everything (including breaking up with my old provider) and I couldn’t be happier.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

We're happy if you're happy, onlineshopping2012. Thanks for choosing Moose!

Review collected in partnership with Moose Mobile

Tom C.

Tom C.Greater Melbourne (Outer), VIC

  • Verified customer

It was worth shopping around for such a great deal

published

Great service. Great value. Fast. Reliable for our area at least. This review made me type at least 30 words, but I didn't need them. What more do you need? :-)

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Short but sweet. Thanks for the words of recommendation, Tom!

Review collected in partnership with Moose Mobile

lell

lellSouth East Queensland, QLD

  • Verified customer

Great value

published

One of the cheapest plans I have found. I have not had any issue with coverage, though I am not a high
data user. Suits my needs well with no nasty bill shock.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.00
Included Data per Month20 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see your needs are being met, lell. Thanks for recommending us!

Review collected in partnership with Moose Mobile

Rohit

RohitPerth, WA

Great service with lowest prices

published

I've been using Moose Mobile for over 3 months now and their network coverage is great.
I've been travelling extensively in-and-around Perth (Joondalup,Mandurah, midland etc) and I've never faced any network issues. But being a student, the best part is the pricing I guess, because no other telco is offering such good service at this low rates. Kudos to Moose team for offering such great value for money offers. 10/10 recommend switch to it.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the 10/10 rating, Rohit. Welcome to Moose!

  • Verified customer

Magnificent Moose

published

Since switching to Moose I now have uninterrupted network coverage with zero dropouts and fast download speeds. I can now use my mobile wherever I want in my house which is fantastic!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month5 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to hear you're enjoying your new coverage, Sara Bee. Thanks for choosing Moose!

Review collected in partnership with Moose Mobile

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Fergsaway

FergsawaySouth East Queensland, QLD

  • Verified customer

Easy sign up, and excellent value for money.

published

I moved to Moose & have been impressed with easy sign up, excellent data plan & price, as well as good reception and download speed in remote locations. I definitely recommend them as a provider.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending us, Fergsaway!

Review collected in partnership with Moose Mobile

Hassnain

HassnainSydney, NSW

very good customer service

published

it is cheap than other network and the network coverage is normal. it is not bad. A good choice for students or the ones who has low income. customer service is A-1

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile
Diane Jeffrey

Diane JeffreyPerth, WA

  • 2 reviews

Excellent Service

published

Since moving to Moose Mobile I have been impressed with the speed of problem fixing and also the fact you speak to an Australian so they are keeping jobs here.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$18.00
Included Data per Month2.5 GB
See all answers
Jake

JakeSouth East Queensland, QLD

Great Price, Minimal downfalls

published

Moose mobile provides a cheap alternative to other high price plans. I have experienced slow speeds sometimes and while that is annoying I also am subscribed to one of the cheapest plans in Australia so I'm not complaining. Would love rollover data but hey as I said, its one of the cheapest plans and I'm still getting way more than I am paying for compared to the big telcos.

Love the ease of the app! Great plan for students especially who are running on tight budgets.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month15 GB
See all answers
Gayle

GayleHunter Region, NSW

  • 2 reviews

Great service

published

I have only been with moose a few months and have been impressed by the coverage, speed and best of all is the price and service you receive which I didn’t have with my previous provider.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.00
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending our service, Gayle!

Page 2 of 83
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Questions & Answers

Simon

Simonasked

I have a mibile phone that is locked to optus. can i use the phone with moose as your carrier is optus

3 answers
Jaysun S.
Jaysun S.

I think that question is better directed to Moose. Don't you think.

york
york

My optus 12month contract was finished so it was easy to change over to moose. If you are still under contract with optus or anyone else then they will charge you a break fee

Moose Mobile
Moose SupportMoose Mobile

Hi Simon,

Since we carry our service on the Optus network your phone will work perfectly fine with any of our SIM cards. If a phone is Optus locked it means it is locked to the network, not necessarily to a plan directly provided by Optus.

So you're 100% safe signing up to Moose with an Optus locked phone.

Kind regards,

Moose Mobile Support

Mark M.

Mark M.asked

Where do I get moose mobile SIM in Adelaide South Australia

2 answers
John N.
John N.

Order it online via their website

Moose Mobile
Moose SupportMoose Mobile

Hi Mark,

Since we're an online only business we don't have any brick and mortar stores that you can purchase a SIM card from. If you want to sign up, just head to moosemobile.com.au and select the plan you would like to purchase to get started.

If you have any questions or concerns about the sign up process, please don't hesitate to let us know. We'll be more than happy to help.

Kind regards,

Moose Mobile Support

Mark M.

Mark M.asked

Where do I get moose mobile rim in Adelaide South Australia

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Mark,

Since we're an online only business we don't have any brick and mortar stores that you can purchase a SIM card from. If you want to sign up, just head to moosemobile.com.au and select the plan you would like to purchase to get started.

If you have any questions or concerns about the sign up process, please don't hesitate to let us know. We'll be more than happy to help.

Kind regards,

Moose Mobile Support

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