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Moose Mobile

Moose Mobile (page 2 of 57)

4.7 from 1,128 reviews

Reviews

Review distribution

5 star
897
4 star
154
3 star
41
2 star
11
1 star
25

Philip T.

Philip T.Perth, WA

  • Verified customer

Perfect Plans at an EXCELLENT price!

published

Previously with Vaya, but switched to Moose Mobile for the affordable plans.
Very affordable plans and highly recommend them
Optus 4G network = excellent coverage in metro.
Customer service is great, website is very easy to navigate.

Value for Money
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $23.00
Included Data per Month:10 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Many thanks for the great review, Philip!

Review collected in partnership with Moose Mobile


  • Verified customer

Suits my needs perfectly

published

Good and reliable service (where ever Optus can be received) at a very good price. Suits my needs perfectly as I don't use a lot of data. Recommend this service to others.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.00
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for recommending Moose, Johannes!

Review collected in partnership with Moose Mobile

  • Verified customer

Best Price, Data, and International Rate

published

It's really amazing to have such amounts of data, reliable service, and international call credit. I've tried a few providers before Moose Mobile and I can say by far its the best for my needs.

Value for Money
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $29.00
Included Data per Month:15 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Great to see your needs are being met, Sam. Welcome to Moose!

Review collected in partnership with Moose Mobile

Liz Worthington

Liz WorthingtonGreat Southern, WA

  • Verified customer

Good value and great service.

published

I let Telstra and have never looked back. Good value and great service. Lots of data and help at the end of the phone when you need it. Even speak to real people:)

Value for Money
Customer Service
Local Reception
Plan Cost per Month: $50.00
Included Data per Month:80 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for recommending us, Liz!

Review collected in partnership with Moose Mobile


Harvey

HarveySouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Using the Optus Network Efficiently

published

I've been with Moose for a few months now. No dropouts and reliable service at a great cost. Direct debit to pay monthly account and it's like an invisible service

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:4 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Nice to hear you're enjoying your service, Harvey. Thanks for choosing Moose Mobile!

Review collected in partnership with Moose Mobile


  • Verified customer

This is perfect for our mobile usage!

published

Good and reliable service at lower price than other service providers. No problems with mobile data while traveling in Australia. Data down- and uploads reasonable fasrigste. Faster and more secure than local free mobile service.
Great and helpful customer service.

Customer Service
Transparency
Plan TypePre-Paid Sim Only
Included Data per Month:2 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the kind words of recommendation, turra!

Review collected in partnership with Moose Mobile


Sarah

Sarah

  • 2 reviews
  • Verified customer

Extremely good value

published

I love the price and because I don't use much data, it's perfect. The coverage is good-I was concerned about this, coming from Telstra, but I would recommend Moose to everyone. The customer service is also good- you can talk to a real person.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $8.80
Included Data per Month:1 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the kind words on our service, Sarah. Much appreciated! : )

Review collected in partnership with Moose Mobile


  • Verified customer

Great economic service

published

Excellent value for money.A good reliable service and I have had no problems with dropouts. I am saving $35 a month. Fantastic. Mainly just use it for phone calls and text. Thank you Moose

Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
Included Data per Month:2 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the great review, jmatch14!

Review collected in partnership with Moose Mobile

keith

keithTOWNSVILLE

  • 10 reviews
  • 6 likes
  • Verified customer

Good value and very happy with the service.

published

Required an affordable and hassle-free service for our young son. Transfer from Telstra was very easy (especially compared with dealing with Telstra) and we're very happy with the service, so much so we're considering transferring all our services to Moose. Highly recommended.

Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $9.80
Included Data per Month:1.5 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the high recommendation, Keith. Welcome to Moose!

Review collected in partnership with Moose Mobile

Shai G.

Shai G.South East Queensland, QLD

  • Verified customer

value for money

published

We were looking for the cheapest rate which still give us some calls and data for our little girl as emergency phone, Moose got us covered.
Thank you Moose, much appreciated.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $8.80
Included Data per Month:1 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for choosing Moose, Shai!

Review collected in partnership with Moose Mobile


  • Verified customer

Good product for the price

published

Good reliable mobile service haven't had any issues with phone coverage or data speeds haven't had any dropouts that I know while it's just pretty much the same as the big Telco companies

Value for Money
Customer Service
Local Reception
Transparency
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Welcome to Moose, Carle!

Review collected in partnership with Moose Mobile


Ludina Diamonon

Ludina DiamononSydney, NSW

  • Verified customer

Suits my requirements for now.

published

Network coverage is fine at the moment. I am still comparing it with others but so far it provides value for my money. I am a low user of data as everywhere i go, i seem to access free wifi (including our house) so i am satisfied with what i get with current contract.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the review, Ludina. Great to see your requirements are being met!

Review collected in partnership with Moose Mobile


  • Verified customer

the cheap and easy way

published

have not had any problems with the network. I use my phone as a phone and hard download any file or so. will start using the download option in the near future after I am more comfortable with my phone

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $9.00
Included Data per Month:1 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for reviewing our service, Wil!

Review collected in partnership with Moose Mobile

The reviewer stated that an incentive was offered for this review


Dis-illusioned

Dis-illusionedSunshine Coast Qld

  • 17 reviews
  • 15 likes
  • Verified customer

Good service provider but cant get it right.

published

Continual issues with incoming calls. Now getting audio messages sent when the phone is in use which I dont want. Have requested 3 to 4 occasions that callers get a busy tone if I am on the phone.
I am about to change service providers as Moose cant seem to get it right.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
See all answers

Review collected in partnership with Moose Mobile

nuggrady

nuggradySydney, NSW

Amazing company

published

Moose is hands down the best Telco to deal with. Wish they could offer NBN I would join them as well.Sent an inquiry had a response a couple of hours later

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:15 GB
See all answers
2 comments
Moose Mobile
Max K.Moose Mobile

Thanks for the kind words on our service, nuggrady. We'll always do our best to assist customers with any enquiry they might have!

nuggrady
nuggrady

Just great to deal with an Australian company who cares

Peter J.

Peter J.Mid North Coast, NSW

  • Verified customer

Good value mobile service

published

I only have occasional dropouts, but they are in areas where I had dropouts with Vodafone.
Data downloads and uploads are reasonably fast, and I get plenty of data each month, so I never go over the data limit.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:2.5 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the review, Peter. Welcome to Moose!

Review collected in partnership with Moose Mobile


PLB

PLB

  • 2 reviews

Was great. Gone downhill.

published

I've had two phones with Moose for a couple of years. Service has been good, inquiries handled competently. Recently one of the phones was barred from making SMS calls, although the account provided for unlimited SMS. A cheerful person identified a problem with Optus, and unbarred the account. This month the account was barred again. The cheerful person was replaced with a headkicker who advised the barring was done under their "fair use policy" which they use to limit unlimited calls, although they refuse to define the fair use limit. He invited me to change providers if I wasn't happy. I have taken his suggestion and changed providers.

Plan TypePost-Paid Sim Only
2 comments
Moose Mobile
Max K.Moose Mobile
PLB
PLB

  • Verified customer

Great mobile network deals

published

Great deals. Great Service. Easy to read billing. No worries. Highly recommended. I wish I changed to Moose Mobile years ago. Sooo much better than the other providers out there.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers

Review collected in partnership with Moose Mobile


Chels

ChelsSydney, NSW

  • 2 reviews
  • Verified customer

Great company

published

Very cheap plans which I love because I need something simple. Apps is simple and informative and get emails as well updating how much data I have left. Id recommend this phone company to anyone and have got a few of my friends to join - perfect for school kids just starting up with their first phone plan.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $8.80
Included Data per Month:1.5 GB
See all answers

Review collected in partnership with Moose Mobile


Naomi Alexander

Naomi AlexanderSouth East Queensland, QLD

  • Verified customer

Excellent value for money

published

Great value for money and a reliable network. I switched to Moose after returning to study, with a tighter budget I searched around for a more affordable plan to save money on my mobile costs. It was so easy to switch over from Telstra and the plan offers everything I need for a third of the price I was paying with Telstra.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
Plan Cost per Month: $19.00
See all answers

Review collected in partnership with Moose Mobile


Page 2 of 57

Questions & Answers

morrie

morrieasked

Hi is there a rollover of any unused data warm regards

1 answer
Kathryn Black
Kathryn Black

No, the only company that ever provided that was Virgin and sadly they are gone


Hugh, Brisbane

Hugh, Brisbaneasked

Can I keep my number if I switch from Telstra?

2 answers
Ron
Ron

yes there is no problem doing this

Moose Mobile
Max K.Moose Mobile

Hi Hugh,

You can definitely keep your number if you want to join Moose. 90% of our customers transfer their old number, and it's a seamless process with no downtime. Once you receive your SIM you put in an activation request with us and we transfer your number from Telstra. Once the transfer is complete your old Telstra SIM will stop working and your new Moose SIM will start working. It's really easy!

Please let us know if you had any other questions about our service. We'll be happy to help!

Kind regards,

Moose Mobile Support


Jo-Anne H.

Jo-Anne H.asked

I have a Huawei B315ws-607 modem will your Home Broadband SIM work in this?

6 answers
Moose Mobile
Max K.Moose Mobile

Hi Jo-Anne,

The only modem that will work with our Home Broadband Product is the Huawei B525 modem. However your modem will work with any of our Mobile Broadband SIM cards, which you can browse using the link below.
https://moosemobile.com.au/broadbands.

If you need any further information about our broadband services please let us know. We'll be happy to help.

Kind regards,

Moose Mobile Support

Jo-Anne H.
Jo-Anne H.

Thank you. Due to this feed back I decided to buy the B525 modem outright. I was travelling at the time and on returning home I went online to sign up and the deal had disappeared (200mb $45/month now 250mb $59/month).....I am very disappointed and was wondering if you could place me on the old deal due to the fact that I had made enquiries before it's removal?

Jo-Anne H.
Jo-Anne H.

I followed this advise up with Optus and they have assured me that their SIM will work on a B315......I have it in writing.


Get an answer from our members and Moose Mobile representatives

Details

CategoryMobile Phone Service Providers
Contact Number 1300 566 673
Email Address admin@moosemobile.com.au
Online Live Chat No
Network UsedOptus
International Roaming Offered Yes

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