Damaged furniture, damaged walls and
poor communication. Wish we used a different company. Overall very poor experience.
Insisted on payment upfront!!! Would not recommend unless you want slow workers who aren’t careful.
Terrible service. They may threaten clients with physical violence.
They cancelled the move at the last minute, because I told them I was unhappy with their delays in arriving. When I told them I would reflect my unhappiness on their website, they threatened me with physical violence "I'll come there and break your neck" was their exact statement. Terrible service, not recommended at all.
Great at First!
Mooval was an experience we will never forget!
Quoted over the phone and the boys were great, no worries we can do it all!
Then they accused US, of misleading Them about how much furniture we had.
We had a three bedroom home with a study hutch to move from city area to a country town 295klm away.
I explained over the phone we sold our 8 seater Dining table and chairs, dresser,buffet, TC unit , coffee table and large lamp table all Solid Wood. (so less than other 3 bed homes.)
They send a residential truck to do a country trip?
Then they say to ...
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Worst removalist experience I have ever had
I would give these guys 0 stars if I could. Very poor value/moral company who completely under quote to try and get the business but once they have you booked they could not care less about their customers, only the pay checks. The removalists arrived over 6 hours late (booked for 8:30am and only to get a call at 8:35am to say that they won't be coming until later due to an accident.) I understand that accidents happen but the company kept making up times of when the removalists will be at mine saying it would be another hour when in fact they ...did not arrive until after 2:30pm. 6 hours later. The food which had been removed from my fridge were completely spoilt. After 2 round trips, we didn't end up getting the last box in until 10pm. [names removed] (the two guys in charge) did nothing to show me that they cared about the inconveniences that this has caused e and my family. They still charged me $1,000 for a move from Elwood to Parkdale, despite wasting 6 hours of our day and time. My complaint has nothing to do with the actual contractors who actually does the job of the removalists. They were good, but probably only see about 20% of what we actually pay. Trust me when I say this, DO NOT BOTHER WITH THESE GUYS. Once you have booked with them, even if you are not happy with the level of service that they have provided, you are FORCED to pay them the amount due otherwise they wont leave your house. And once you have paid, they will never return your phone calls as money is all that they care about. What a bunch of low lives. Thanks for the worst experience I have ever had dealing with a removalist company. I will tell EVERYONE I know to avoid MOOVAL for as long as I can. [names removed] , the way you do business is disgraceful and as a consumer I am disgusted.
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