Hit and Miss - Look Elsewhere
My first move Mooval was fantastic however my second move 11 months later was awful. It took over an extra 2 hours to move less boxes, no fridge and without the original 40 mins travel time. Additionally the second time a friend and I started helping as it the guys were moving so slowly. It was clear that they didn’t have anywhere to be afterwards.
Mooval offered a small goodwill refund however when I noted that it was disproportionate to the amount that I had overpaid they became unpleasant and rescinded their offer.
It seems like it reall...y depends on who they send you. The first time I moved, the guys were efficient and even wrapped up a few furniture items that they thought needed protecting. The second time the guys would be out at the truck for extended periods, using their phones regularly and while nothing was broken, a lot of my furniture now has scuffs and marks. Overall the second move was stressful and unpleasant. I'll be looking elsewhere next time and encouraging my friends and family to do so as well.
No care or responsibility!
I have used Mooval previously with no issue and was happy to recommend to others and use again for my recent move. This one was bordering on disaster! Scratches and marks on walls, couch slightly ripped and fridge has damage all over the front. With boxes conveniently put in front of fridge, I signed off the paperwork then noticed the damage to all furniture later that day. I called the Sales Rep who gave me an email address to send my report to. I took pictures showing damage on fridge and had to continually follow up to get any response. And ...when i did get a response, all i received was "Read our T and C" which stipulates once they leave, thats bad luck! Thats it! No other response or empathy at all. Now i wouldnt recommend Mooval at all and see them as just another poor removalist with no care, responsibility or ethics!
Damaged furniture, damaged walls and
poor communication. Wish we used a different company. Overall very poor experience.
Insisted on payment upfront!!! Would not recommend unless you want slow workers who aren’t careful.
Not the best
I moved a 2 bedroom apartment. After a quote of 1.5 hour it took 3 hours to get the job done. So I paid 3 times the price . Also they don’t know how to remove TVs off the wall so beware!
Overall poor experience
We can’t pinpoint a positive from using Mooval; we were under quoted (the final amount came in at $400 over their estimated maximum), the customer service was smarmy and one of the two guys who did the move was lazy - we ended up being passed boxes to unload by one of the guys, while the other folded blankets. The end location was a storage unit and as they unpacked the truck, they took one trolley at a time to put in the storage unit, rather than packing the hoist with everything and doing one load. They were late to arrive (traffic excuse) and had no sense of urgency. We wish we went with another company.
Terrible service. They may threaten clients with physical violence.
They cancelled the move at the last minute, because I told them I was unhappy with their delays in arriving. When I told them I would reflect my unhappiness on their website, they threatened me with physical violence "I'll come there and break your neck" was their exact statement. Terrible service, not recommended at all.
First time and definitely the last
Took very long time, not sure if that was done intentionally or because they were beginners.
They didn't have a power drill, I had to ask one of my friends to come and get me one to get the job done. I am not against beginners, but when the job is done on hourly rate that has to be considered.
Great at First!
Mooval was an experience we will never forget!
Quoted over the phone and the boys were great, no worries we can do it all!
Then they accused US, of misleading Them about how much furniture we had.
We had a three bedroom home with a study hutch to move from city area to a country town 295klm away.
I explained over the phone we sold our 8 seater Dining table and chairs, dresser,buffet, TC unit , coffee table and large lamp table all Solid Wood. (so less than other 3 bed homes.)
They send a residential truck to do a country trip?
Then they say to ...
Worst removalist experience I have ever had
I would give these guys 0 stars if I could. Very poor value/moral company who completely under quote to try and get the business but once they have you booked they could not care less about their customers, only the pay checks. The removalists arrived over 6 hours late (booked for 8:30am and only to get a call at 8:35am to say that they won't be coming until later due to an accident.) I understand that accidents happen but the company kept making up times of when the removalists will be at mine saying it would be another hour when in fact they ...did not arrive until after 2:30pm. 6 hours later. The food which had been removed from my fridge were completely spoilt. After 2 round trips, we didn't end up getting the last box in until 10pm. [names removed] (the two guys in charge) did nothing to show me that they cared about the inconveniences that this has caused e and my family. They still charged me $1,000 for a move from Elwood to Parkdale, despite wasting 6 hours of our day and time. My complaint has nothing to do with the actual contractors who actually does the job of the removalists. They were good, but probably only see about 20% of what we actually pay. Trust me when I say this, DO NOT BOTHER WITH THESE GUYS. Once you have booked with them, even if you are not happy with the level of service that they have provided, you are FORCED to pay them the amount due otherwise they wont leave your house. And once you have paid, they will never return your phone calls as money is all that they care about. What a bunch of low lives. Thanks for the worst experience I have ever had dealing with a removalist company. I will tell EVERYONE I know to avoid MOOVAL for as long as I can. [names removed] , the way you do business is disgraceful and as a consumer I am disgusted.
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