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Mooval Removals & Cleaning

Mooval Removals & Cleaning

4.3 from 69 reviews · View Statistics
See the Best Furniture Removalists in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

4.3
69 reviews
  • Rates and Fees
    1.5 (4)
  • Job Satisfaction
    1.6 (5)
  • Timeliness
    1.6 (5)
Previous
Next
  • Verified

Worst experience dealing with this company

published

We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.

Job Satisfaction
2/5
Timeliness
1/5
Incentivised Review No
Julie
JulieSouth East Queensland, QLD
  • 2 reviews
  • 5 likes
  • Verified

Ripped off charged extra $5k compared to quote

published

Quoted $7k for 4bdrm home plus shed.
They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick.
Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver
then handed over invoice for $11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs.
Disgusting. On arrival several items broken. We
Will be taking legal action for the extra costs and broken items. To date no reply from company.

Rates and Fees
1/5
Job Satisfaction
1/5
Mooval
Mooval SupportMooval
Julie
Julie

And the broken items ???

Grace
GraceGreater Melbourne (Inner), VIC
  • Verified

Watch out scammers like Frank

published

The mover was great. sadly, the management and the office were horrific I do not wish to deal with these people again. when quoting they will not explain the additional cost charging on the day of moving / cleaning. And quote x2 more than initial cost. Then suddenly become hostile and yelling on the phone til you give up and pay. I understand some small business have to survive with gimmics, but this was such a low act, I felt sad for it.

Rates and Fees
1/5
Job Satisfaction
3/5
Mooval
Mooval SupportMooval
Louise A.
Louise A.Victoria
  • Verified

Hit and Miss - Look Elsewhere

published
Rates and Fees
1/5
Job Satisfaction
1/5
Mooval
Mooval SupportMooval
Louise A.
Louise A.
Mooval
Mooval SupportMooval
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Adam
AdamGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

No care or responsibility!

published
Rates and Fees
3/5
Job Satisfaction
1/5
  • Verified

not impressed

published

Damaged furniture, damaged walls and
poor communication. Wish we used a different company. Overall very poor experience.
Insisted on payment upfront!!! Would not recommend unless you want slow workers who aren’t careful.

Incentivised Review No
Mooval
Mooval SupportMooval
Tamara K.
Tamara K.
  • 3 reviews
  • 3 likes
  • Verified

Not the best

published

I moved a 2 bedroom apartment. After a quote of 1.5 hour it took 3 hours to get the job done. So I paid 3 times the price . Also they don’t know how to remove TVs off the wall so beware!

Incentivised Review No
Mooval
Mooval SupportMooval
beccar
beccarGreater Melbourne (Inner), VIC
  • 7 reviews
  • 7 likes
  • Verified

Overall poor experience

published

We can’t pinpoint a positive from using Mooval; we were under quoted (the final amount came in at $400 over their estimated maximum), the customer service was smarmy and one of the two guys who did the move was lazy - we ended up being passed boxes to unload by one of the guys, while the other folded blankets. The end location was a storage unit and as they unpacked the truck, they took one trolley at a time to put in the storage unit, rather than packing the hoist with everything and doing one load. They were late to arrive (traffic excuse) and had no sense of urgency. We wish we went with another company.

Incentivised Review No
Mooval
Mooval SupportMooval
Alex
AlexGreater Melbourne (Metropolitan), VIC
  • Verified

Terrible service. They may threaten clients with physical violence.

published

They cancelled the move at the last minute, because I told them I was unhappy with their delays in arriving. When I told them I would reflect my unhappiness on their website, they threatened me with physical violence "I'll come there and break your neck" was their exact statement. Terrible service, not recommended at all.

Incentivised Review No
Mooval
Mooval SupportMooval
Alex
Alex
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  • Verified

First time and definitely the last

published

Took very long time, not sure if that was done intentionally or because they were beginners.
They didn't have a power drill, I had to ask one of my friends to come and get me one to get the job done. I am not against beginners, but when the job is done on hourly rate that has to be considered.

Incentivised Review No
Mooval
Mooval SupportMooval
Mr Z
Mr ZGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 5 likes
  • Verified

Great at First!

published
Incentivised Review No
Nancy C.
Nancy C.Greater Melbourne (Metropolitan), VIC
  • Verified

Worst removalist experience I have ever had

published
Incentivised Review No
Mooval
Mooval SupportMooval
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Mark
MarkGreater Melbourne (Inner), VIC
  • Verified

great and friendly service

published

Prompt, efficient and friendly service from Kim and Shubh. From the moment Kim turned up to shift my house it was a really great experience. I would recommend these lads to anyone. Terrific service.
Thanks!

Incentivised Review No

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