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Really disappointed with the service. We used Mooval last time we moved, but this time it was a really different experience. They rescheduled the packers, the movers were students from Columbia with a Budget (hired) truck and very inexperienced. Many things got damaged or broken. The unpackers also got rescheduled and they could not provide a cleaner. To top that all off, they are ignoring my emails about compensating me for the damage caused to the broken items. I would not recommend using Mooval.
Not a good…
I needed help moving my three bedroom unit into a storage unit 15 mins away. I had heard wonderful things about Mooval. Their quote was reasonable. I had arranged them to pack my things also. I was a bit worried when the guys turned up and said they hadn’t packed before. However the packing went well. I was however invoiced for packing equipment that I did not receive. On moving day they arrived late, however they had rung to tell me which was good. There were two men. Unfortunately it was one of the guys first day. This was clearly evident. Br...oken wine bottles, broken lamps and scratches on my freshly painted walls and doors. It took 6 hours for 2 men to move which I thought was a bit steep! I was invoiced for longer than the men worked for and an hour travel time which I was told was standard even though the movers live 5 minutes away.
Table damaged and not repaired satisfactorily- very unhappy
Our table was damaged and the repair job made more damage. We had screw heads - sharpe - sticking through the table top leaving it unusable. Company refuse to do an insurance claim. The guys that did the move were very nice but the company do not help when there is an issue. They ignore you and won’t replace damaged goods. Would not recommend this company. Dry dissapointed
We had a Big move with the 10t trucked packed to the rafters that any Tetris lover would be impressed with. Sergio, Aman & Sebastian were all amazing! They worked so hard and made every effort to keep the costs as low as possible. Super polite and friendly as well!
Do not use this company's cleaning services - a complete no show
DO NOT go with the cleaning services of this company.
Booked in for cleaning services with multiple confirmation days before and scheduled for 730am - 8am start.
I waited until 11:30am and no one turned up. I tried calling, emailing, and calling again and again between 8:30am to 11:30am with no one picking up the phone or responding to emails.
Finally reached someone from 'Operations' and the person said the Operations is only for removals, not cleaning. For cleaning, he can only try for me (like doing me a favour), to reach them via email a...s they do not have a phone number (I asked for a direct line so I can reach out to them myself). I got a call back at about 12 noon, saying that the job can be scheduled later in the arvo, but they had assumed that they can treat customers like they don't have anything else to do but to wait and hope with fingers and toes crossed that the cleaners will turn up sometime.
Worst experience dealing with this company
We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.
Friendly and efficient service!
I had a 1 bedroom apartment move into my new property and Carlos and Camilo provided excellent service that was friendly and efficient, taking great care with my belongings. They arrived on time and did a great job packing my things and transporting them over the short distance to my new place - no fuss!
An excellent moving experience
Big1 bedroom flat plus study. The move was over a short distance. Due to unforeseen circumstances, it started late, James and Coco were excellent and finished within the budgeted time.
Sergio and Carlos were on time and communicated well before and during the move. Got a big heavy table up 2 flights of stairs, very impressive.
Would recommend for your move
Ripped off charged extra $5k compared to quote
Quoted $7k for 4bdrm home plus shed.
They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick.
Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver
then handed over invoice for $11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs.
Disgusting. On arrival several items broken. We
Will be taking legal action for the extra costs and broken items. To date no reply from company.
This guys did a great job, efficient and friendly, the guys at the office were great too, answering all my questions so overall a nice and easy experience. I do recommed Mooval.
Camilo & Jairo were excellent & very professional. Got the job done in great time, never a complaint and very polite. They made my move a very stress free one. Would happily use again.
Watch out scammers like Frank
The mover was great. sadly, the management and the office were horrific I do not wish to deal with these people again. when quoting they will not explain the additional cost charging on the day of moving / cleaning. And quote x2 more than initial cost. Then suddenly become hostile and yelling on the phone til you give up and pay. I understand some small business have to survive with gimmics, but this was such a low act, I felt sad for it.
Sergio and Coco were amazing!
These guys were so great. Professional, efficient, personable. Would 100% recommend. Sergio and Coco made moving easy and stress free, and managed to pack up my whole house in such a short amount of time.
Excellent help, the best team to make your removal.
I got a lot of help from the Mooval team. Camilo 2 and Wilson were an excellent help, very professional, they moved all my furniture with care. I recommend this service. They deserve five stars for everything
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