Worst experience dealing with this company
We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.
Friendly and efficient service!
I had a 1 bedroom apartment move into my new property and Carlos and Camilo provided excellent service that was friendly and efficient, taking great care with my belongings. They arrived on time and did a great job packing my things and transporting them over the short distance to my new place - no fuss!
An excellent moving experience
Big1 bedroom flat plus study. The move was over a short distance. Due to unforeseen circumstances, it started late, James and Coco were excellent and finished within the budgeted time.
Sergio and Carlos were on time and communicated well before and during the move. Got a big heavy table up 2 flights of stairs, very impressive.
Would recommend for your move
Ripped off charged extra $5k compared to quote
Quoted $7k for 4bdrm home plus shed.
They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick.
Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver
then handed over invoice for $11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs.
Disgusting. On arrival several items broken. We
Will be taking legal action for the extra costs and broken items. To date no reply from company.
This guys did a great job, efficient and friendly, the guys at the office were great too, answering all my questions so overall a nice and easy experience. I do recommed Mooval.
Camilo & Jairo were excellent & very professional. Got the job done in great time, never a complaint and very polite. They made my move a very stress free one. Would happily use again.
Watch out scammers like Frank
The mover was great. sadly, the management and the office were horrific I do not wish to deal with these people again. when quoting they will not explain the additional cost charging on the day of moving / cleaning. And quote x2 more than initial cost. Then suddenly become hostile and yelling on the phone til you give up and pay. I understand some small business have to survive with gimmics, but this was such a low act, I felt sad for it.
Sergio and Coco were amazing!
These guys were so great. Professional, efficient, personable. Would 100% recommend. Sergio and Coco made moving easy and stress free, and managed to pack up my whole house in such a short amount of time.
Excellent help, the best team to make your removal.
I got a lot of help from the Mooval team. Camilo 2 and Wilson were an excellent help, very professional, they moved all my furniture with care. I recommend this service. They deserve five stars for everything
Stress free move highly recommend
The guys were really good & experienced they handle our stuff gently & with care they moved me second time & im not disappointed .Garry & eddy was amazing highly recommend & will use Mooval again
A stressful day that turned out to be easy and hastle free... thanks to Mooval. Excellent service all round.
Started the move in the late morning and had multiple pick up and drop off locations all around Melbourne, from Brunswick to Roxburgh Park to Glen Waverley. These guys handled my furniture with care and nothing was too hard!!
Hit and Miss - Look Elsewhere
My first move Mooval was fantastic however my second move 11 months later was awful. It took over an extra 2 hours to move less boxes, no fridge and without the original 40 mins travel time. Additionally the second time a friend and I started helping as it the guys were moving so slowly. It was clear that they didn’t have anywhere to be afterwards.
Mooval offered a small goodwill refund however when I noted that it was disproportionate to the amount that I had overpaid they became unpleasant and rescinded their offer.
It seems like it reall...y depends on who they send you. The first time I moved, the guys were efficient and even wrapped up a few furniture items that they thought needed protecting. The second time the guys would be out at the truck for extended periods, using their phones regularly and while nothing was broken, a lot of my furniture now has scuffs and marks. Overall the second move was stressful and unpleasant. I'll be looking elsewhere next time and encouraging my friends and family to do so as well.
No care or responsibility!
I have used Mooval previously with no issue and was happy to recommend to others and use again for my recent move. This one was bordering on disaster! Scratches and marks on walls, couch slightly ripped and fridge has damage all over the front. With boxes conveniently put in front of fridge, I signed off the paperwork then noticed the damage to all furniture later that day. I called the Sales Rep who gave me an email address to send my report to. I took pictures showing damage on fridge and had to continually follow up to get any response. And ...when i did get a response, all i received was "Read our T and C" which stipulates once they leave, thats bad luck! Thats it! No other response or empathy at all. Now i wouldnt recommend Mooval at all and see them as just another poor removalist with no care, responsibility or ethics!
This guys made my moving so stress free I cant thank them enough. Lion and Steven were friendly and helpful, I am more than happy with the service. Denifitely will book with you guys again.
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