An excellent moving experience
Big1 bedroom flat plus study. The move was over a short distance. Due to unforeseen circumstances, it started late, James and Coco were excellent and finished within the budgeted time.
Sergio and Carlos were on time and communicated well before and during the move. Got a big heavy table up 2 flights of stairs, very impressive.
Would recommend for your move
Ripped off charged extra $5k compared to quote
Quoted $7k for 4bdrm home plus shed.
They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick.
Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver
then handed over invoice for $11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs.
Disgusting. On arrival several items broken. We
Will be taking legal action for the extra costs and broken items. To date no reply from company.
This guys did a great job, efficient and friendly, the guys at the office were great too, answering all my questions so overall a nice and easy experience. I do recommed Mooval.
Camilo & Jairo were excellent & very professional. Got the job done in great time, never a complaint and very polite. They made my move a very stress free one. Would happily use again.
Watch out scammers like Frank
The mover was great. sadly, the management and the office were horrific I do not wish to deal with these people again. when quoting they will not explain the additional cost charging on the day of moving / cleaning. And quote x2 more than initial cost. Then suddenly become hostile and yelling on the phone til you give up and pay. I understand some small business have to survive with gimmics, but this was such a low act, I felt sad for it.
Sergio and Coco were amazing!
These guys were so great. Professional, efficient, personable. Would 100% recommend. Sergio and Coco made moving easy and stress free, and managed to pack up my whole house in such a short amount of time.
Excellent help, the best team to make your removal.
I got a lot of help from the Mooval team. Camilo 2 and Wilson were an excellent help, very professional, they moved all my furniture with care. I recommend this service. They deserve five stars for everything
Stress free move highly recommend
The guys were really good & experienced they handle our stuff gently & with care they moved me second time & im not disappointed .Garry & eddy was amazing highly recommend & will use Mooval again
A stressful day that turned out to be easy and hastle free... thanks to Mooval. Excellent service all round.
Started the move in the late morning and had multiple pick up and drop off locations all around Melbourne, from Brunswick to Roxburgh Park to Glen Waverley. These guys handled my furniture with care and nothing was too hard!!
Hit and Miss - Look Elsewhere
My first move Mooval was fantastic however my second move 11 months later was awful. It took over an extra 2 hours to move less boxes, no fridge and without the original 40 mins travel time. Additionally the second time a friend and I started helping as it the guys were moving so slowly. It was clear that they didn’t have anywhere to be afterwards.
Mooval offered a small goodwill refund however when I noted that it was disproportionate to the amount that I had overpaid they became unpleasant and rescinded their offer.
It seems like it reall...y depends on who they send you. The first time I moved, the guys were efficient and even wrapped up a few furniture items that they thought needed protecting. The second time the guys would be out at the truck for extended periods, using their phones regularly and while nothing was broken, a lot of my furniture now has scuffs and marks. Overall the second move was stressful and unpleasant. I'll be looking elsewhere next time and encouraging my friends and family to do so as well.
This guys made my moving so stress free I cant thank them enough. Lion and Steven were friendly and helpful, I am more than happy with the service. Denifitely will book with you guys again.
Damaged furniture, damaged walls and
poor communication. Wish we used a different company. Overall very poor experience.
Insisted on payment upfront!!! Would not recommend unless you want slow workers who aren’t careful.
You HAVE to use these guys
We have used these guys 3 times in the last two weeks, very challenging jobs, hundreds of heavy boxes up and down stairs at both ends. Not one complaint, every single one of them had a great attitude, courteous and enjoyed their work. This last move was 2 x 10 ton trucks, 6 guys and everything moved in one day. We were dreading the move but they made it a very pleasant and sometimes funny experience. I cannot recommend them highly enough
Terrible service. They may threaten clients with physical violence.
They cancelled the move at the last minute, because I told them I was unhappy with their delays in arriving. When I told them I would reflect my unhappiness on their website, they threatened me with physical violence "I'll come there and break your neck" was their exact statement. Terrible service, not recommended at all.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and Mooval representatives
Other Furniture Removalists
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.