Avoid. Don't believe the 5 star reviews. They are dodgy and the worst ppl to deal with.
Avoid. These ppl are extremely unprofessional and will steal your money. Booked a move and only one person showed up. They invoiced me for 2 crew members and when I disputed the invoice they told me I was lieing and they confirmed they dispatched two ppl ? Was charged $700 to move partial and bulky items of a one bed appartment for an initial quote of $350. Will be persuing the matter with ACCC.
They added random minutes to the start and end times so they can charge me for another block. This is exclusive of 30 min travel time.
The mover too...k over 30 minutes longer to reach the destination and we had to call and ask if he got lost (all billable to me). They charged a 30 dollar booking fee. The fee was not adjusted in the invoice. When asked I was told it's the priority booking fee ? But I booked 3 weeks in advance. Look out for that on the top GST (not included in quote) and 2.5% card surcharge to be added to your payment. The support team is unresponsive and basically doesn't care once they have your money.
Terrible service with no customer service
I have booked the removalist to move from North to West. First of all they haven't mentioned earlier that there will be extra charges for the long route, Second the removalist fuelled up their vehicle during clock starts and Third they haven't responding to the mail at all after payment received.
Proceed with this compang if ready to loose money with disgraceful customer sevice!
Unprofessional, incompetent and bad customer service
Three-bedroom house to a short distance. Slow, boxes were everywhere and went to the wrong location. Repeated attempts at getting this fixed were met with obfuscation and delay. Don't use these guys. You will be sorry.
Really disappointed with the service. We used Mooval last time we moved, but this time it was a really different experience. They rescheduled the packers, the movers were students from Columbia with a Budget (hired) truck and very inexperienced. Many things got damaged or broken. The unpackers also got rescheduled and they could not provide a cleaner. To top that all off, they are ignoring my emails about compensating me for the damage caused to the broken items. I would not recommend using Mooval.
Table damaged and not repaired satisfactorily- very unhappy
Our table was damaged and the repair job made more damage. We had screw heads - sharpe - sticking through the table top leaving it unusable. Company refuse to do an insurance claim. The guys that did the move were very nice but the company do not help when there is an issue. They ignore you and won’t replace damaged goods. Would not recommend this company. Dry dissapointed
Do not use this company's cleaning services - a complete no show
DO NOT go with the cleaning services of this company.
Booked in for cleaning services with multiple confirmation days before and scheduled for 730am - 8am start.
I waited until 11:30am and no one turned up. I tried calling, emailing, and calling again and again between 8:30am to 11:30am with no one picking up the phone or responding to emails.
Finally reached someone from 'Operations' and the person said the Operations is only for removals, not cleaning. For cleaning, he can only try for me (like doing me a favour), to reach them via email a...s they do not have a phone number (I asked for a direct line so I can reach out to them myself). I got a call back at about 12 noon, saying that the job can be scheduled later in the arvo, but they had assumed that they can treat customers like they don't have anything else to do but to wait and hope with fingers and toes crossed that the cleaners will turn up sometime.
Worst experience dealing with this company
We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.
Ripped off charged extra $5k compared to quote
Quoted $7k for 4bdrm home plus shed.
They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick.
Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver
then handed over invoice for $11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs.
Disgusting. On arrival several items broken. We
Will be taking legal action for the extra costs and broken items. To date no reply from company.
Watch out scammers like Frank
The mover was great. sadly, the management and the office were horrific I do not wish to deal with these people again. when quoting they will not explain the additional cost charging on the day of moving / cleaning. And quote x2 more than initial cost. Then suddenly become hostile and yelling on the phone til you give up and pay. I understand some small business have to survive with gimmics, but this was such a low act, I felt sad for it.
Hit and Miss - Look Elsewhere
My first move Mooval was fantastic however my second move 11 months later was awful. It took over an extra 2 hours to move less boxes, no fridge and without the original 40 mins travel time. Additionally the second time a friend and I started helping as it the guys were moving so slowly. It was clear that they didn’t have anywhere to be afterwards.
Mooval offered a small goodwill refund however when I noted that it was disproportionate to the amount that I had overpaid they became unpleasant and rescinded their offer.
It seems like it reall...y depends on who they send you. The first time I moved, the guys were efficient and even wrapped up a few furniture items that they thought needed protecting. The second time the guys would be out at the truck for extended periods, using their phones regularly and while nothing was broken, a lot of my furniture now has scuffs and marks. Overall the second move was stressful and unpleasant. I'll be looking elsewhere next time and encouraging my friends and family to do so as well.
Damaged furniture, damaged walls and
poor communication. Wish we used a different company. Overall very poor experience.
Insisted on payment upfront!!! Would not recommend unless you want slow workers who aren’t careful.
Terrible service. They may threaten clients with physical violence.
They cancelled the move at the last minute, because I told them I was unhappy with their delays in arriving. When I told them I would reflect my unhappiness on their website, they threatened me with physical violence "I'll come there and break your neck" was their exact statement. Terrible service, not recommended at all.
Great at First!
Mooval was an experience we will never forget!
Quoted over the phone and the boys were great, no worries we can do it all!
Then they accused US, of misleading Them about how much furniture we had.
We had a three bedroom home with a study hutch to move from city area to a country town 295klm away.
I explained over the phone we sold our 8 seater Dining table and chairs, dresser,buffet, TC unit , coffee table and large lamp table all Solid Wood. (so less than other 3 bed homes.)
They send a residential truck to do a country trip?
Then they say to ...
Worst removalist experience I have ever had
I would give these guys 0 stars if I could. Very poor value/moral company who completely under quote to try and get the business but once they have you booked they could not care less about their customers, only the pay checks. The removalists arrived over 6 hours late (booked for 8:30am and only to get a call at 8:35am to say that they won't be coming until later due to an accident.) I understand that accidents happen but the company kept making up times of when the removalists will be at mine saying it would be another hour when in fact they ...did not arrive until after 2:30pm. 6 hours later. The food which had been removed from my fridge were completely spoilt. After 2 round trips, we didn't end up getting the last box in until 10pm. [names removed] (the two guys in charge) did nothing to show me that they cared about the inconveniences that this has caused e and my family. They still charged me $1,000 for a move from Elwood to Parkdale, despite wasting 6 hours of our day and time. My complaint has nothing to do with the actual contractors who actually does the job of the removalists. They were good, but probably only see about 20% of what we actually pay. Trust me when I say this, DO NOT BOTHER WITH THESE GUYS. Once you have booked with them, even if you are not happy with the level of service that they have provided, you are FORCED to pay them the amount due otherwise they wont leave your house. And once you have paid, they will never return your phone calls as money is all that they care about. What a bunch of low lives. Thanks for the worst experience I have ever had dealing with a removalist company. I will tell EVERYONE I know to avoid MOOVAL for as long as I can. [names removed] , the way you do business is disgraceful and as a consumer I am disgusted.
great and friendly service
Prompt, efficient and friendly service from Kim and Shubh. From the moment Kim turned up to shift my house it was a really great experience. I would recommend these lads to anyone. Terrific service.
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