Mooval Removals & Cleaning

Booked with Mooval to shift a small truck loads worth of household furniture.
Was advised the night before at 10pm that they’d be arriving 3 hours earlier than originally booked “due to Covid”????
Removalists spent first 25 mins of the job standing around chatting to each other in another language in my driveway (at my cost).
Caused significant damage to a freshly plastered/painted hall way while moving a fridge recklessly.
Queried this with the mover on the day, he provided me with a contact email to send photos through to and that reimbur...

These have to be the worst Removalists I have used in 20 years .. professional they are not . Day before move they cancelled the job due to sickness and had to change date . Mind you I got the call at 5.30pm for a Saturday 7.30am start . Short time after it was back on with a “new crew “
The crew did turn up on time , I’ll give them that . However my household items were damaged , made dirty by their dirty blankets And made a massive deep scratch on the door frame . So deep that the only way to fix it is to replace it .My chest of drawers was ...

They were 11/2 hours late, they left many items at the house we were leaving including drawers, 2 televisions, 10 Boxes.
I thought they were going back to pick them up, but when I asked them they said they don’t take televisions. ( really helpful on moving day)
At the new house I asked to make sure that they were taking y’all the boxes upstairs. They said they were.
Then as soon as the boxes were in. The company rang up for payment, which I did.
I waited for them to come back in and finish and they had left without saying anything or checking...

I would strongly caution to avoid this company.

My washing machine was smashed during the move from house a to house b after falling face first on the truck floor because it wasn’t strapped in properly.

They haven’t taken responsibility and keep advising me via email “we’re investigating and will get back to you in due course” I moved on the 11th of June so it has been more than two weeks and I still have no idea when and if I’ll be compensated for the written off washing machine. I’m taking them to VCAT for this. Absolute fraudsters. I don’...

Avoid. These ppl are extremely unprofessional and will steal your money. Booked a move and only one person showed up. They invoiced me for 2 crew members and when I disputed the invoice they told me I was lieing and they confirmed they dispatched two ppl ? Was charged $700 to move partial and bulky items of a one bed appartment for an initial quote of $350. Will be persuing the matter with ACCC.

They added random minutes to the start and end times so they can charge me for another block. This is exclusive of 30 min travel time.

The mover too...

I want to thank Sef and Simon for a fantastic job they did for my move from Scoresby to Ferntree gully, they were very professional and worked extremely hard to move quite a bit of furniture and boxes and removalist bags. They new there job very well how to pack with care from and to location. Well done guys l would recommend you both.

I have booked the removalist to move from North to West. First of all they haven't mentioned earlier that there will be extra charges for the long route, Second the removalist fuelled up their vehicle during clock starts and Third they haven't responding to the mail at all after payment received.
Proceed with this compang if ready to loose money with disgraceful customer sevice!

Great and fast service. I had ALOT of items to move, booking with Moovals was easy and they were transparent with their pricing. I booked online and paid $30 booking fee, on the day of the move, I had Sergio and Gagan. They were super efficient and fast. They plan the whole process well. I am very happy with their service and would definitely use them again!

Three-bedroom house to a short distance. Slow, boxes were everywhere and went to the wrong location. Repeated attempts at getting this fixed were met with obfuscation and delay. Don't use these guys. You will be sorry.

Really disappointed with the service. We used Mooval last time we moved, but this time it was a really different experience. They rescheduled the packers, the movers were students from Columbia with a Budget (hired) truck and very inexperienced. Many things got damaged or broken. The unpackers also got rescheduled and they could not provide a cleaner. To top that all off, they are ignoring my emails about compensating me for the damage caused to the broken items. I would not recommend using Mooval.

Our table was damaged and the repair job made more damage. We had screw heads - sharpe - sticking through the table top leaving it unusable. Company refuse to do an insurance claim. The guys that did the move were very nice but the company do not help when there is an issue. They ignore you and won’t replace damaged goods. Would not recommend this company. Dry dissapointed

We had a Big move with the 10t trucked packed to the rafters that any Tetris lover would be impressed with. Sergio, Aman & Sebastian were all amazing! They worked so hard and made every effort to keep the costs as low as possible. Super polite and friendly as well!

DO NOT go with the cleaning services of this company.

Booked in for cleaning services with multiple confirmation days before and scheduled for 730am - 8am start.

I waited until 11:30am and no one turned up. I tried calling, emailing, and calling again and again between 8:30am to 11:30am with no one picking up the phone or responding to emails.

Finally reached someone from 'Operations' and the person said the Operations is only for removals, not cleaning. For cleaning, he can only try for me (like doing me a favour), to reach them via email a...

We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.

I had a 1 bedroom apartment move into my new property and Carlos and Camilo provided excellent service that was friendly and efficient, taking great care with my belongings. They arrived on time and did a great job packing my things and transporting them over the short distance to my new place - no fuss!