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Mooval Removals & Cleaning

Mooval Removals & Cleaning

4.1 from 78 reviews · View Statistics
See the Best Furniture Removalists in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Mooval

Reviews

4.1
78 reviews
  • Rates and Fees
    3.0 (20)
  • Job Satisfaction
    3.2 (24)
  • Timeliness
    3.1 (21)
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dollarydoos
dollarydoosCanberra
  • 9 reviews
  • 3 likes
  • Verified

Avoid. Don't believe the 5 star reviews. They are dodgy and the worst ppl to deal with.

published
Rates and Fees
1/5
Job Satisfaction
1/5
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Diane Davenport
Diane DavenportGreater Melbourne (Inner), VIC
  • Verified

Sef and Simon well done

published

I want to thank Sef and Simon for a fantastic job they did for my move from Scoresby to Ferntree gully, they were very professional and worked extremely hard to move quite a bit of furniture and boxes and removalist bags. They new there job very well how to pack with care from and to location. Well done guys l would recommend you both.

Rates and Fees
5/5
Job Satisfaction
5/5
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Esha
EshaGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Terrible service with no customer service

published

I have booked the removalist to move from North to West. First of all they haven't mentioned earlier that there will be extra charges for the long route, Second the removalist fuelled up their vehicle during clock starts and Third they haven't responding to the mail at all after payment received.
Proceed with this compang if ready to loose money with disgraceful customer sevice!

Rates and Fees
1/5
Job Satisfaction
1/5
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Helenbsm
HelenbsmGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like
  • Verified

Fast on time and efficient

published

Great and fast service. I had ALOT of items to move, booking with Moovals was easy and they were transparent with their pricing. I booked online and paid $30 booking fee, on the day of the move, I had Sergio and Gagan. They were super efficient and fast. They plan the whole process well. I am very happy with their service and would definitely use them again!

Rates and Fees
4/5
Job Satisfaction
5/5
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  • Verified

Unprofessional, incompetent and bad customer service

published

Three-bedroom house to a short distance. Slow, boxes were everywhere and went to the wrong location. Repeated attempts at getting this fixed were met with obfuscation and delay. Don't use these guys. You will be sorry.

Rates and Fees
1/5
Job Satisfaction
1/5
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J O.
J O.Greater Melbourne (Metropolitan), VIC
  • Verified

Terrible service

published

Really disappointed with the service. We used Mooval last time we moved, but this time it was a really different experience. They rescheduled the packers, the movers were students from Columbia with a Budget (hired) truck and very inexperienced. Many things got damaged or broken. The unpackers also got rescheduled and they could not provide a cleaner. To top that all off, they are ignoring my emails about compensating me for the damage caused to the broken items. I would not recommend using Mooval.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
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Nicole
NicoleCentral Highlands and Goldfields, VIC
  • Verified

Not a good…

published
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Rates and Fees
2/5
Job Satisfaction
3/5
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Unhappy
UnhappyGreater Melbourne (Outer), VIC
  • Verified

Table damaged and not repaired satisfactorily- very unhappy

published

Our table was damaged and the repair job made more damage. We had screw heads - sharpe - sticking through the table top leaving it unusable. Company refuse to do an insurance claim. The guys that did the move were very nice but the company do not help when there is an issue. They ignore you and won’t replace damaged goods. Would not recommend this company. Dry dissapointed

Rates and Fees
1/5
Job Satisfaction
1/5
Incentivised Review No
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Helen
HelenGreater Melbourne (Outer), VIC
  • Verified

Big move.

published

We had a Big move with the 10t trucked packed to the rafters that any Tetris lover would be impressed with. Sergio, Aman & Sebastian were all amazing! They worked so hard and made every effort to keep the costs as low as possible. Super polite and friendly as well!

Rates and Fees
4/5
Job Satisfaction
5/5
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  • Verified

Do not use this company's cleaning services - a complete no show

published
Rates and Fees
1/5
Job Satisfaction
1/5
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  • Verified

Worst experience dealing with this company

published

We sold our house and Mooval turned up a day after the initial booking date which caused issues with handover. This was only after I called asking where they were?? Our furniture then went into storage arranged by them until the new place was built. Two weeks later I received a call by one of their movers, saying he has my furniture and on his way. The new place wasn't ready and this date was not booked in. So back they went to put my stuff in storage.. After more phone calls to sort the issues and finally I was moved into the new home at a later date. I now have a broken grandfather clock, broken coffee table, stained leather couch and marked TV unit. Now of course they are not responding to my attempts to contact and email them.

Job Satisfaction
2/5
Timeliness
1/5
Incentivised Review No
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Jeremy R.
Jeremy R.Greater Melbourne (Metropolitan), VIC
  • Verified

Friendly and efficient service!

published

I had a 1 bedroom apartment move into my new property and Carlos and Camilo provided excellent service that was friendly and efficient, taking great care with my belongings. They arrived on time and did a great job packing my things and transporting them over the short distance to my new place - no fuss!

Rates and Fees
5/5
Job Satisfaction
5/5
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Furniture Removalists

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Sherri W.
Sherri W.Greater Melbourne (Inner), VIC
  • Verified

An excellent moving experience

published

Big1 bedroom flat plus study. The move was over a short distance. Due to unforeseen circumstances, it started late, James and Coco were excellent and finished within the budgeted time.

Rates and Fees
3/5
Job Satisfaction
5/5
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Peter
PeterGreater Melbourne (Inner), VIC
  • Verified

Great movers

published

Sergio and Carlos were on time and communicated well before and during the move. Got a big heavy table up 2 flights of stairs, very impressive.
Would recommend for your move

Rates and Fees
5/5
Job Satisfaction
5/5
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Julie
JulieSouth East Queensland, QLD
  • 2 reviews
  • 8 likes
  • Verified

Ripped off charged extra $5k compared to quote

published

Quoted $7k for 4bdrm home plus shed.
They turned up with a 25m3 truck already half full of someone else's furniture we were charged $4k for 10m3 of space for this trick.
Another truck bigger 43m3 arrived next day and packed the rest of the furniture. No mention of extra costs until packed and finished the driver
then handed over invoice for $11,900. No discussion nothing. The driver said the company regularly does this and he hayrs this part of job because customers never get told about the extra costs.
Disgusting. On arrival several items broken. We
Will be taking legal action for the extra costs and broken items. To date no reply from company.

Rates and Fees
1/5
Job Satisfaction
1/5
Mooval
Mooval SupportMoovalSend a private message
Julie
Julie

And the broken items ???

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