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Mooval Removals & Cleaning
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- 4 reviews
- 1 like
- Verified
Fast on time and efficient
Great and fast service. I had ALOT of items to move, booking with Moovals was easy and they were transparent with their pricing. I booked online and paid $30 booking fee, on the day of the move, I had Sergio and Gagan. They were super efficient and fast. They plan the whole process well. I am very happy with their service and would definitely use them again!
- Verified
Not a good…
I needed help moving my three bedroom unit into a storage unit 15 mins away. I had heard wonderful things about Mooval. Their quote was reasonable. I had arranged them to pack my things also. I was a bit worried when the guys turned up and said they hadn’t packed before. However the packing went well. I was however invoiced for packing equipment that I did not receive. On moving day they arrived late, however they had rung to tell me which was good. There were two men. Unfortunately it was one of the guys first day. This was clearly evident. Br...
Read moreoken wine bottles, broken lamps and scratches on my freshly painted walls and doors. It took 6 hours for 2 men to move which I thought was a bit steep! I was invoiced for longer than the men worked for and an hour travel time which I was told was standard even though the movers live 5 minutes away.- Verified
Big move.
We had a Big move with the 10t trucked packed to the rafters that any Tetris lover would be impressed with. Sergio, Aman & Sebastian were all amazing! They worked so hard and made every effort to keep the costs as low as possible. Super polite and friendly as well!
- Verified
Friendly and efficient service!
I had a 1 bedroom apartment move into my new property and Carlos and Camilo provided excellent service that was friendly and efficient, taking great care with my belongings. They arrived on time and did a great job packing my things and transporting them over the short distance to my new place - no fuss!
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- Verified
An excellent moving experience
Big1 bedroom flat plus study. The move was over a short distance. Due to unforeseen circumstances, it started late, James and Coco were excellent and finished within the budgeted time.
- Verified
Great movers
Sergio and Carlos were on time and communicated well before and during the move. Got a big heavy table up 2 flights of stairs, very impressive.
Would recommend for your move
- Verified
VERY HAPPY
This guys did a great job, efficient and friendly, the guys at the office were great too, answering all my questions so overall a nice and easy experience. I do recommed Mooval.
- Verified
Great movers
Camilo & Jairo were excellent & very professional. Got the job done in great time, never a complaint and very polite. They made my move a very stress free one. Would happily use again.
- Verified
Sergio and Coco were amazing!
These guys were so great. Professional, efficient, personable. Would 100% recommend. Sergio and Coco made moving easy and stress free, and managed to pack up my whole house in such a short amount of time.
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- Verified
Excellent help, the best team to make your removal.
I got a lot of help from the Mooval team. Camilo 2 and Wilson were an excellent help, very professional, they moved all my furniture with care. I recommend this service. They deserve five stars for everything
- Verified
Stress free move highly recommend
The guys were really good & experienced they handle our stuff gently & with care they moved me second time & im not disappointed .Garry & eddy was amazing highly recommend & will use Mooval again
- Verified
A stressful day that turned out to be easy and hastle free... thanks to Mooval. Excellent service all round.
Started the move in the late morning and had multiple pick up and drop off locations all around Melbourne, from Brunswick to Roxburgh Park to Glen Waverley. These guys handled my furniture with care and nothing was too hard!!
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- 2 reviews
- Verified
No care or responsibility!
I have used Mooval previously with no issue and was happy to recommend to others and use again for my recent move. This one was bordering on disaster! Scratches and marks on walls, couch slightly ripped and fridge has damage all over the front. With boxes conveniently put in front of fridge, I signed off the paperwork then noticed the damage to all furniture later that day. I called the Sales Rep who gave me an email address to send my report to. I took pictures showing damage on fridge and had to continually follow up to get any response. And ...
Read morewhen i did get a response, all i received was "Read our T and C" which stipulates once they leave, thats bad luck! Thats it! No other response or empathy at all. Now i wouldnt recommend Mooval at all and see them as just another poor removalist with no care, responsibility or ethics!- Verified
Superstars!
This guys made my moving so stress free I cant thank them enough. Lion and Steven were friendly and helpful, I am more than happy with the service. Denifitely will book with you guys again.
- 3 reviews
- 3 likes
- Verified
Not the best
I moved a 2 bedroom apartment. After a quote of 1.5 hour it took 3 hours to get the job done. So I paid 3 times the price . Also they don’t know how to remove TVs off the wall so beware!
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Hi Tamara,
Wow, where do I begin here?...
Read more We completed your job on Wednesday 10/3, literally 2 days ago. You made a number of claims including falsely accusing our team of stealing your plastic tubs which you eventually found. I did tell you to give it some time and check the house thoroughly. To your credit you did apologise to us. Some basic maths, 3hrs is not 3 times 1.5. You were initially given an estimated time of 1.5-2.5hrs which was then revised to 1.5hrs after the photos you sent. On the day of the move there were a few extra fragile items and the guys did have some issues with taking the TV off the wall. It doesn't help when the person is constantly in their ear berating them. The final load time was 2.5hrs, and the total job time was 7hrs (we estimated 6) just 1 extra hour on top of the estimated time. When you emailed 1 day ago to voice your concerns. I empathised with you and I told you that we would need to speak to the crew, investigate and then get back to you. We complete 200 jobs a week, even at a 99% success rate, naturally some small issues arise. Most reasonable people allow the business the courtesy of trying to do their jobs and to investigate. You literally went online the following day and left your feedback, which you are perfectly entitled to. Given that you are happy to treat us with such contempt, I can do nothing more than to wish you all the best and good luck with everything. We will take many lessons from this ordeal. Thank you. Tim