This company hasnt refunded deposit money and one of the biggest lier one of the customer service ever.
I put the deposit and nexr day I got better deal and within cooling off period I requested for cancellation and gave my bank details for refund. Since then these people still makinh stories...mann..bull shitt just for 50box.
Installation process of panel replacement was easy.
There was an issue but now it seems to have been resolved. Monty has always been very courteous and immediate in responding to our questions.
Misleading, failed to deliver, hard to contact, refund long delayed after canellation, disappointed
The Sales Rep Daniel Jones quoted a good price, he was responsive at following up with my sales inquiry until they failed to deliver. It took me a lot of time and efforts to prepare for the documentation, and I successfully received my Solar Homes application approval from Solar Victoria back in October 2019; During the application the confusion came from how to fill in the certified retailer: for some reason I couldn't find "More Green Energy" in the pulldown menu, instead Daniel asked me to filll in HDC Electrical Pty Ltd which was misleading.... I was exciting about the approval, and sent it to Daniel for arranging the installation straightaway. After two months waiting and pushing, I received an email of "Cancellation of Installation" by them. It asked me to either cancel it and get refund of deposit, or wait for them until end of January 2020. I chose the latter. Still no one contacted me, in Feb 2020 I managed to call through to Daniel after numerous phone call or SMS inquiry then I was told I had to cancel the installation because the company is not qualified to install in Victoria. I then contacted Solar Victoria only to find out that my approved rebate was expired after four months! If I knew that they couldn't deilver I should have applied for a different retailer to take advantage of the $2250 maximum rebate by end of 2019. I was disappointed and I asked for a refund of my deposit so that I can re-apply from another retailer. While Daniel agreed to refund me and I also provided my bank account, it took me more than a month and no money is refunded even after my serveral attempts to contact Daniel. I was frustrated about the whole experience and the missed opportunity. Thier inquiry hotline was also useless because every inquiry was re-directed to mobile phones of the Sales person and their moble number was frequently changed to avoid the customers' complaint. My impression was that the company has been lying about their qualification as a Solar retailer and certified installer. My advice: DO NOT BUY FROM THIS COMPANY - just like the other frustrated customers' suggestion.
Warning, my loss is your gain
I paid deposit on Jan, now is November, still not installed, and they just told me they have to cancel all orders in Victoria. what a wast of time. and still have not get my refund yet.
3 weeks later, still no refund!!!
Pleae Refund Me Now!!!!! They only tell me by phone ,I need cancelation letter give to government get other company to sign new contract, I call them 5 times in last three weeks, still nothing received, so I can not deal with other company as their contract still affect my new application. this company is worst company every. Do not deL with them.
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THESE PEOPLE ARE SCAM
My contract no. 2615, quote no. 1190.
This is for a 10kw system. I have deposited $500 on the 10/04/2019. After 7 months of waiting for papper works (Solar rebates), I was told by Jack (senoir consultant) that their installation contractor is NOT qualify to install and there for job cancelled. On the 1/11/2019 up to date I have sent so many emails & made so many phone calls to have my deposit refunded but NOTHING was send for me.
If any one read this? Can you please instruct me how to get these people refund my full $500.
DO NOT ENGAGE THIS COMPANY - Fraudulent company, won't refund deposits
we ordered a system and paid a deposit on 30-August 2019, they could not supply the inverter we ordered OR complete the installation - they blamed the manufacturer (Fronius!) after waiting 2.5months we cancelled the contract on the 10-November 2019. we have had no response since, requesting a refund multiple times. they are openly committing fraud, how are these guys still in business!
Stay away from this company. Whole bunch of dishonest people
The sale guy will give you all the promise before signing the contract. Once signing the contract and give your deposit, you will not hear from them despite phone call and emails. promising 2-3 week to install but after 3 months still can not give a firm date. Cancel the contract but still waiting for my deposit refund after 4 months. Bunch of dishonest people
Proceeding with leagel action
This company is fake . I paid a deposit back in January for 21 solar panels and a 10 kilowatt battery . Battery worked for a week funny enough after payment the
battery stop working . Since then they replaced battery twice but still not working.
They are the biggest liars promesis after promises. Now not even returning my calls. The sales man name is Aakash and sometimes he calls him self Ash.
Any way people i have learned only to deal with a true blue Aussie from now on . Any way on my way to my solicitor to start leageal procedure. I'm going to bury
MORE GREEN ENERGY
Make sure More Green Energy register your solar
I gave a 3 Star rating earlier because of the bad experience in installation. Now another thing makes me more disappointed. I can not rate it more than 1 Star.
After 5 months having the solar installed and exported power to the network, I realised my power bill had no credit for the power I exported. Called up Western Power and Synergy, was told that the meter and installation had not been registered. What the....!! How would that happen? Installation without register? Is my solar installed legally? 5 months power generation without 1 cent cred...
Poor customer service. Amazed how this company is still operating
Only reason I went with this company was through word of mouth. It was my mistake for not researching and opted to go with More Green Energy. I had put my deposit and agreed on an installation date. Installation date comes and no communication whatsoever and had to call numerous times on different numbers so they would pick up. They advised the installation would be the next day. Next day comes and still no installation. How is a company so unorganised, I do not know. We then tried to arrange for the following day. Third time lucky, they said t...hey were unable to install on our double story home so i requested a refund. No contact from the company as I am still trying to chase up my refund and its been over a month. I recommend staying clear from this company. If they are operating like this when the solar panels aren't installed yet, I cannot imagine when there issues arises with the solar panels.
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Good at first to convince you, but terrible after they got you.
I put a 1000 deposit to More Green Energy and dealt the transactions with [Name Removed]. I was hesitant to put a deposit at that time until she gave me assurance that I can fully refund even if it beyond years for as long as I will inform them if need to cancel or proceed. With that assurance, I was convinced to give in.
Now that I’m in financial hardship as explained to them, I am opting to have a refund/cancel, it was more than 3 weeks now that I haven’t receive the money. Many times I called them and promised/ commitments that it will ...be refunded. I am being passed around like a ball within their staff. Today, I have been called saying that they will charge me for cancellation fee which was not totally agreed upon signing the agreement. You’re playing with me, let’s see how you can play with Ombudsman and this google review. Finally, when I was on leave, I went to their office at Girraween and confronted the manager and after explaining to him my disappointments and I was upset, he gave the refund straight to my bank account, this is after 7 weeks. I don’t recommend this, they are good at first to convince you, but their after transaction is below expectations to the point that you will be stressed.
Hi there Review, Guys More green Energy, were great setting up WIFI to my Fronius PRIMO inventor
great prompt, on the ball will shop AGAIN. go hard More green energy.
Wasted 4 months for nothing
Signed the contract on 9 Oct 18 but they could not install the solar by even in Jan 19. I had to cancel the contract after repeated cancellation of installation dates. I took days off on each occasion and i was told in the morning that installer not coming--each time different excuses. Initial contract was for Trina panels then in mid Jan 19-after almost 4 months, I was told that they don't have supply of Trina panels. Then I agreed to accept Jinko panels which are lower grades than Trina but with the same price; just to get it done.Still they...could not sent installer even though they knew that I took leave from work for this on each installation dates. Terrible company. I am glad that I have cancel the contract. I can only imagine the post installation service??? Be careful with this company--they don't tell the truth.
Questions & Answers
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
More Green Energy Team
Get an answer from our members and More Green Energy representatives
|After Sales Service||No|
|Services Provided||Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||None|
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