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More Green Energy

More Green Energy (page 2 of 21)

4.4 from 924 reviews · View Statistics
Listing monitored by More Green Energy

Reviews

  • Value for Money
    4.6 (477)
  • Product Quality
    4.5 (456)
  • Return Claim MadeYes (13) · No (490)
  • Customer Service
    4.4 (500)
  • Warranty Claim MadeYes · No (522)
  • Purchase Price$3,965.01
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Yusop Bohari
Yusop BohariPerth, WA

Looking good

published

Looking forward for the next Power Bill hope that amount less than what we used to pay previously and save money.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
System Size6.7 KW
Panel Purchased Growatt
Warranty Claim MadeNo
Purchase Price$2,550.00
Adem
Adem Illawarra, NSW

Excellent service, quick and easy

published

Everything went so smooth, the team were all so easy to deal with, they had the panels up and running in no time and gave me all the information i needed to know, very great team and im super greatful to have dealt with them - highly recommend

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size5.9 KW
Panel Purchased Lr4-60hpb
Warranty Claim MadeNo

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0.0
(1,234)

Great Installer and customer service

published

Very affordable price, the installers were very professional on the day. I was very happy with the customer service explaining all the fine details.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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Jahangeer F.
Jahangeer F.New South Wales

Good customer service

published

Happy with overall process, getting quote, installation and technical queries.
Installation guys were patient and excellent work. Recommend this company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size13 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$5,000.00
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One of the best solar installation company

published

Excellent customer service. Good price for solar installation and customer service was very good. Monty and Janet are best sales person

Value for Money
Product Quality
Trustworthiness
Customer Service
Return Claim MadeNo
System Size7.9 KW
Warranty Claim MadeNo
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Parveen
ParveenIllawarra, NSW

Perfect

published

Kim has provided me with very excellent guidance.Very good customer service . Very accurate information. Really helpful to sort out with mg solar system installation

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,800.00

Excellent service

published

Great customer service. Installers were prompt and did quick, clean and great job. After support was wonderful. Very happy with the service and highly recommend.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Reg
RegSydney, NSW

More Green Energy Solar Installation

published

Had 10.4 Kw Solar system installed in March 2121. Had excellent customer service from Kim. Installation went smoothly. Had minor issue with Inverter, but the issue was resolved quickly, thanks to John and Monty from Technical Support.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size10.4 KW
Panel Purchased M-Square 415 Watt
Warranty Claim MadeNo
Purchase Price$4,500.00

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0.0
(1,234)

Good company, bit pushy

published

The overall experience was good however the constant phone calls have resulted in the downgrade. Fix this and you'll be a five star company

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Longi
Warranty Claim MadeNo
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Alan
Alan
  • 3 reviews
  • 3 likes

Solar Job

published

Pro's Very Happy with the Solar Job good panels and inverter fair price, all working well, finally got a new meter and now getting feed in Tariff,
Con's, did ask for a pre inspection, now find batteries will be hard to add, after sales service poor,
Alan

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size10.5 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$6,500.00
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Mizanur
MizanurNorthern Region, NSW

Service

published

Nice, friendly and very cooperative team. Response very quickly regarding any issues. Technical support team is very quick regarding any difficulties.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased LG Neo
Warranty Claim MadeNo
Purchase Price$7,500.00

After sales service

published

Staff at More Green Energy is very nice and look after whenever it’s required they are very helpful and have appropriate knowledge of product

Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo

Solar

published

The response to my queries was immediate and learnt all about the system, I’m not tech savvy but their response was immeadiate . Highly recommended

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$4,000.00
spider56
spider56Sydney, NSW
  • 3 reviews
  • 1 like

Great customer service

published

Had solar installed by more green energy couple of months ago. Great customer service support from Monty and John! If any issues arise on the app about the solar system they can check and fix straight away 24hrs support and follow up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Seraphim with Grewatt inverter
Warranty Claim MadeNo
Purchase Price$4,000.00

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0.0
(1,234)
Susie
SusieSydney Surrounds, NSW
  • 9 reviews
  • 2 likes

Great sales team and after sales service and support.

published

Very prompt installation great workers. Installation took only a few hours. Only one week timeframe from placing order to installation vey happy thanks More green energy would recommend you great work.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Panel Purchased Manufacturer : Msquare energy Pty ltd Model : MSEA-350W-MH60 Power Rating (watt) : 350
Warranty Claim MadeNo
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Betti
BettiSydney, NSW
  • 2 reviews

We did the right thing.

published

We did the right thing, and got the best company to do a A1 job for us. More than pleased with the installation and follow up. Very courteous people to deal with.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Seraphim
Warranty Claim MadeNo
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Mike
MikeSouth West, WA

Sales after service

published

Having just changed my internet provider, I contacted John at More Green Energy, who talked me through updating my inverter to reflect the new provider, I am very satisfied with the professionalism shown by John and indeed Monty and Janet. I could not have updated my system without their help. First Class Service.
Well done.

Trustworthiness
Customer Service
Incentivised Review No
System Size4 KW
Panel Purchased Msquare Energy Pty Ltd
Warranty Claim MadeNo
Purchase Price$2,500.00
David
David Mid North Coast, NSW

Second time customer

published

On time , very polite team, used them 4 years ago ,explained everything before leaving
Left no mess, system up and running

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,850.00

Very happy.

published

Excellent savings on my electricity bill. Installation was prompt and efficient. Monty, John and Ash kept in constant contact to check the progress of the work. Their after sales service is excellent and prompt.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size0 KW
Warranty Claim MadeNo
Terry
TerryCentral West, NSW

Very happy

published

We were told it would take 4 to 6 weeks and we had it installed 1 day before 4 weeks. Instalment was great. Great service so far.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Philip C.
Philip C.Sydney Surrounds, NSW
  • 2 reviews

More Green Energy After Sales Service

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Horison
Warranty Claim MadeNo
Purchase Price$3,500.00
Anthony P.
Anthony P.Sydney, NSW

Very pleased

published

Peter from sales was helpful and informative, he has excellent follow up and listening skills.
The installation crew was effecient, professional and skilled.
They did a great job, they listened and were helpful, thank you guys.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$3,000.00
Jeanette
JeanetteHunter Region, NSW

Excellent customer service and product

published

They were professional to deal with and gave us prompt service. I would give them a high recommendation. they always responded quickly to any of my queries.

Trustworthiness
Customer Service
Incentivised Review No
System Size7 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Lesa
LesaHunter Region, NSW

Excellent customer service in all aspects of the process

published

Both my father and I dealt with More Green Energy recently. Peter and his sales team provided excellent product information and service, keeping us updated in all aspects of the installation process. Due to rain delays our solar systems were installed on a Sunday by their team, who were all very courteous and friendly. They got the job done quickly and without fuss. We both couldn't be more happier with the whole process. It was hassle free with exceptional service. Thanks to Peter and his team!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Google
GooglePerth, WA
  • 4 reviews
  • 2 likes

Only just installed, time will tell how good

published

The installers were really nice, easy to deal with, efficient and professional. Now just waiting for information and call from technical team for device connection to internet!?

Value for Money
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased GROWATT
Warranty Claim MadeNo
Page 2 of 21

Questions & Answers

Rish
Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

3 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Dave
Dave

I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales

Harry
Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi
Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

Get an answer from our members and More Green Energy representatives

Details

CategorySolar Retailers
After Sales ServiceNo
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
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