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More Green Energy
4.4 from 924 reviews · View Statistics
Listing monitored by More Green Energy

Reviews

  • Value for Money
    1.7 (39)
  • Product Quality
    1.5 (41)
  • Return Claim MadeYes (11) · No (37)
  • Customer Service
    1.0 (48)
  • Warranty Claim MadeYes · No (50)
  • Purchase Price$5,415.31
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  • Verified

i've now been waiting 4 months to finish my remaining install

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size8.2 KW
Warranty Claim MadeNo
Purchase Price$7,799.00
Niranjan A.
Niranjan A.Sydney, NSW

This company hasnt refunded deposit money and one of the biggest lier one of the customer service ever.

published

I put the deposit and nexr day I got better deal and within cooling off period I requested for cancellation and gave my bank details for refund. Since then these people still makinh stories...mann..bull shitt just for 50box.

Customer Service
Incentivised Review No
Return Claim MadeYes
System Size0 KW
Panel Purchased NA
Warranty Claim MadeNo
Purchase Price$50.00

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0.0
(1,234)
Mal
MalPeel, WA
  • Verified

Very unhappy with the after sales service while trying to fix the installation issues.

published

We had several panels installed in the shade of our neighbours house. The installation provides very little energy after 2 pm due to panel placement. A bathroom vent was crushed under one panel. and remains so. The panel supports have been left protruding and uncut, but the worst issue is that after emails and phone calls the company refuses to communicate with us. I am aware that problems occur at installation, but only wish to have the issues discussed and addressed. If this had happened we would have given a better review. I fear those that need a warranty claim with this company will be very disappointed.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Msquare energy
Warranty Claim MadeNo
Purchase Price$3,200.00
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Chris
ChrisSydney, NSW
  • 2 reviews
  • 2 likes

Avoid at any cost!

published

Worst Customer Service and Technical support I have ever experienced. Not replying to emails or returning calls, if I receive emails they are written in rude and sarcastic manner. The technical support guy [Name Removed] shows lack of basic technical knowledge and knowledge of the products he supposed to be supporting. The Managing Director who I copy on all my emails to More Green Energy expressed no interest in my struggle with Customer Service and Technical support to resolve a simple configuration issue on my SolarEdge inverter.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Risen
Warranty Claim MadeNo
Purchase Price$4,500.00
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Chris
Chris
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Craig V.
Craig V.South-Eastern Region, NSW
  • Verified

Do not deal with this company.

published

After weeks of planning and paying a deposit they just never showed up and no communication. Chased it up again a week after the job was suppose to be done in Long Beach only to be told it wont be happening. I asked for my refund back and it never came. Please do not deal with this company. I dealt with [name removed]. Please also refund my deposit.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Paul
PaulPerth, WA

Do not install what is invoiced. Beware

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Fronius symo and cheapest panels they could get, but not the one’s they charged me for.
Warranty Claim MadeNo
Jacky L.
Jacky L.Greater Melbourne (Metropolitan), VIC

Misleading, failed to deliver, hard to contact, refund long delayed after canellation, disappointed

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Alex
AlexGreater Melbourne (Inner), VIC
  • 8 reviews
  • 1 like

Warning, my loss is your gain

published

I paid deposit on Jan, now is November, still not installed, and they just told me they have to cancel all orders in Victoria. what a wast of time. and still have not get my refund yet.
3 weeks later, still no refund!!!
Pleae Refund Me Now!!!!! They only tell me by phone ,I need cancelation letter give to government get other company to sign new contract, I call them 5 times in last three weeks, still nothing received, so I can not deal with other company as their contract still affect my new application. this company is worst company every. Do not deL with them.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
System Size6.6 KW
Panel Purchased Never come
Warranty Claim MadeNo

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0.0
(1,234)

Worst Company and worst service

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Panel Purchased NA
Warranty Claim MadeNo
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Nhung Pham
Nhung PhamGreater Melbourne (Inner), VIC

THESE PEOPLE ARE SCAM

published

My contract no. 2615, quote no. 1190.
This is for a 10kw system. I have deposited $500 on the 10/04/2019. After 7 months of waiting for papper works (Solar rebates), I was told by Jack (senoir consultant) that their installation contractor is NOT qualify to install and there for job cancelled. On the 1/11/2019 up to date I have sent so many emails & made so many phone calls to have my deposit refunded but NOTHING was send for me.
If any one read this? Can you please instruct me how to get these people refund my full $500.

Thank you,
Nhung Pham

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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DO NOT ENGAGE THIS COMPANY - Fraudulent company, won't refund deposits

published

we ordered a system and paid a deposit on 30-August 2019, they could not supply the inverter we ordered OR complete the installation - they blamed the manufacturer (Fronius!) after waiting 2.5months we cancelled the contract on the 10-November 2019. we have had no response since, requesting a refund multiple times. they are openly committing fraud, how are these guys still in business!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Bad service

published

Panel installation and solar system activation is delayed.

After sales support is very bad. When you call their hotline, sometimes no one will answer or they will just cancel your call. Once you talk to their team, they are going to give you promises on resolving issues but will left you hanging. I have heard a lot about their bad after sales support but I didn't listen to the review. It's something I don't wanna experience but it is what it is. Thus, for new customers out there, just beware.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size5.5 KW
Warranty Claim MadeNo

Terrible aftersale service

published

1) i had to unload heavy solar panels all by myself. It's unheard from any installers.
2) After installation they are not providing necessary paperworks for over 3 months, I am still waiting for them to provide the paperworks in order to connect to my energy provider. They promised to submit them but never done it.
3) I tried to contact them for over 2 weeks, not even answering phone calls and messages. That's the worst part, very disappointed!

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Marita
MaritaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Misleading lead time. Incomplete paperwork resulting in delayed rebate and grid connection

published
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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0.0
(1,234)

My experience dealing with this company is terrible

published
Value for Money
Product Quality
Customer Service
Incentivised Review No
Warranty Claim MadeNo
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Page 1 of 2

Questions & Answers

Rish
Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

3 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Dave
Dave

I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales

Harry
Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi
Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

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Details

CategorySolar Retailers
After Sales ServiceNo
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
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