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More Green Energy

More Green Energy (page 2 of 22)

4.4 from 924 reviews · View Statistics
Listing monitored by More Green Energy

Reviews

  • Value for Money
    4.6 (486)
  • Product Quality
    4.6 (464)
  • Return Claim MadeYes · No (530)
  • Customer Service
    4.5 (499)
  • Warranty Claim MadeYes (14) · No (490)
  • Purchase Price$3,861.31
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Kathleen B.
Kathleen B.Sydney, NSW
  • 2 reviews
  • 1 like

Hassle-free!

published

Nathan was able to promptly and patiently answer our queries during the sales period. I’m happy that the installation went on quicker than what I have anticipated. WITHOUT hassles and fuss. Job well done to Nathan from sales, Peter, John, Jonathan and Gilbert for the smooth installation! We’re super excited to reap the benefits of solar energy!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size5.92 KW
Panel Purchased Seraphim Solar System Co Ltd
Warranty Claim MadeNo
Ron
RonSydney, NSW
  • 3 reviews

Great service even on a public holiday. Thanks Monty.

published

Needed to get back online. Achieved task and n what became a difficult manner. Would recommend any time. Thank you.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo

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0.0
(1,234)

Excellent customer service

published

I would highly recommend More Green Energy for lowest pricing for Tier 1 solar system. Mohit was very helpful explain to us how to maximize the solar output based on my roof layout. The installation team (Peter) completed the work on time and professional done. The support team Monty and John were very helpful getting back to me regarding solar monitoring access/warranty and updating me the process involved to get connected to my energy provider. So I recommend highly for this company and their excellent customer service.

Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size13.2 KW
Panel Purchased Jinko, Growatt
Warranty Claim MadeNo
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5 Stars for service and installation

published

Very happy with our installation from the team at More Green. Service was top notch from the first enquiry to the end. Abby, assisted us through the process and was very helpful with answering any questions. She was always quick to answer our emails and calls. The installation was booked within days and the team installed it fast and efficiently. Will definitely recommend.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
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Adem
Adem Illawarra, NSW

Excellent service, quick and easy

published

Everything went so smooth, the team were all so easy to deal with, they had the panels up and running in no time and gave me all the information i needed to know, very great team and im super greatful to have dealt with them - highly recommend

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size5.9 KW
Panel Purchased Lr4-60hpb
Warranty Claim MadeNo

Great Installer and customer service

published

Very affordable price, the installers were very professional on the day. I was very happy with the customer service explaining all the fine details.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Jahangeer F.
Jahangeer F.New South Wales

Good customer service

published

Happy with overall process, getting quote, installation and technical queries.
Installation guys were patient and excellent work. Recommend this company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size13 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$5,000.00

Great Support team

published

Service is very helpful . I had a very good post service support from Aakash,John & Monty . Thx team . Keep up the good work

Product Quality
Incentivised Review No
Return Claim MadeNo

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0.0
(1,234)

One of the best solar installation company

published

Excellent customer service. Good price for solar installation and customer service was very good. Monty and Janet are best sales person

Value for Money
Product Quality
Trustworthiness
Customer Service
Return Claim MadeNo
System Size7.9 KW
Warranty Claim MadeNo
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Andrew
AndrewSydney, NSW

took a while to work, needed a new fuse

published

all set up but the inverter wasn't reading, took a few emails to resolve, needed a new fuse, now ok,

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
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Parveen
ParveenIllawarra, NSW

Perfect

published

Kim has provided me with very excellent guidance.Very good customer service . Very accurate information. Really helpful to sort out with mg solar system installation

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,800.00

Excellent service

published

Great customer service. Installers were prompt and did quick, clean and great job. After support was wonderful. Very happy with the service and highly recommend.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

mr. sawang

published

your installers are very friendly and work perfectly and fast. I would like to recommend to my friends if they want to install a solar powers.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinko Solar
Reg
RegSydney, NSW

More Green Energy Solar Installation

published

Had 10.4 Kw Solar system installed in March 2121. Had excellent customer service from Kim. Installation went smoothly. Had minor issue with Inverter, but the issue was resolved quickly, thanks to John and Monty from Technical Support.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size10.4 KW
Panel Purchased M-Square 415 Watt
Warranty Claim MadeNo
Purchase Price$4,500.00

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0.0
(1,234)

Good company, bit pushy

published

The overall experience was good however the constant phone calls have resulted in the downgrade. Fix this and you'll be a five star company

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Longi
Warranty Claim MadeNo
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Michael O'Duibhir
Michael O'DuibhirSydney, NSW
  • 3 reviews
  • 3 likes

Double check your installation!!!!

published

Soooooo angry is in understatement!! Paid $3k to have 20 panels installed on my roof. 16 panels on the largest side of my roof and the balance of the 4 on the smaller part. We I got 8 facing the sun and 12 in the shade of a tree on the south/east side of my house. Been trying to get in contact with the team for 5 weeks and all I get is people promising to call me back and no one does.

I don't recommend, their product produces very little power. After sales serivce is shocking and now I have paid and they are installed they don't care.

RUN!!!!!!

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeYes
Purchase Price$3,000.00
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Alan
Alan
  • 3 reviews
  • 3 likes

Solar Job

published

Pro's Very Happy with the Solar Job good panels and inverter fair price, all working well, finally got a new meter and now getting feed in Tariff,
Con's, did ask for a pre inspection, now find batteries will be hard to add, after sales service poor,
Alan

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size10.5 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$6,500.00
Mizanur
MizanurNorthern Region, NSW

Service

published

Nice, friendly and very cooperative team. Response very quickly regarding any issues. Technical support team is very quick regarding any difficulties.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased LG Neo
Warranty Claim MadeNo
Purchase Price$7,500.00

After sales service

published

Staff at More Green Energy is very nice and look after whenever it’s required they are very helpful and have appropriate knowledge of product

Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo

Solar

published

The response to my queries was immediate and learnt all about the system, I’m not tech savvy but their response was immeadiate . Highly recommended

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$4,000.00
spider56
spider56Sydney, NSW
  • 3 reviews
  • 1 like

Great customer service

published

Had solar installed by more green energy couple of months ago. Great customer service support from Monty and John! If any issues arise on the app about the solar system they can check and fix straight away 24hrs support and follow up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Seraphim with Grewatt inverter
Warranty Claim MadeNo
Purchase Price$4,000.00
Susie
SusieSydney Surrounds, NSW
  • 9 reviews
  • 2 likes

Great sales team and after sales service and support.

published

Very prompt installation great workers. Installation took only a few hours. Only one week timeframe from placing order to installation vey happy thanks More green energy would recommend you great work.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Panel Purchased Manufacturer : Msquare energy Pty ltd Model : MSEA-350W-MH60 Power Rating (watt) : 350
Warranty Claim MadeNo
Betti
BettiSydney, NSW
  • 2 reviews

We did the right thing.

published

We did the right thing, and got the best company to do a A1 job for us. More than pleased with the installation and follow up. Very courteous people to deal with.

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Seraphim
Warranty Claim MadeNo
John
JohnSydney, NSW

Excellent Job

published

Very happy with the whole installation from start to the finish. Very prompt and polite to communicate with. Needed personal help with hooking up the wifi bit at the end, and this was a little hard to receive.

Value for Money
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6 KW
David
David Mid North Coast, NSW

Second time customer

published

On time , very polite team, used them 4 years ago ,explained everything before leaving
Left no mess, system up and running

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$2,850.00
Page 2 of 22

Questions & Answers

Rish
Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

3 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Dave
Dave

I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales

Harry
Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi
Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

Get an answer from our members and More Green Energy representatives

Details

CategorySolar Retailers
After Sales ServiceNo
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
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