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More Green Energy

More Green Energy (page 3 of 22)

4.4 from 924 reviews · View Statistics
Listing monitored by More Green Energy

Reviews

  • Value for Money
    4.6 (486)
  • Product Quality
    4.6 (464)
  • Return Claim MadeYes · No (530)
  • Customer Service
    4.5 (499)
  • Warranty Claim MadeYes (14) · No (490)
  • Purchase Price$3,861.31
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Fast, professional and Tidy.

published

We have just had our solar panels installed, and the experience, on the whole, was very satisfactory. The team who arrived, headed by Peter, just got on with the job with as little fuss as possible and finished everything in time and in good order. What is more, as I had to wait longer than I thought to get the job done, More Green Energy upgraded my order which added a worthwhile discount. Nice people to do business with and efficient with it.

Very happy.

published

Excellent savings on my electricity bill. Installation was prompt and efficient. Monty, John and Ash kept in constant contact to check the progress of the work. Their after sales service is excellent and prompt.

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(1,234)
Terry
TerryCentral West, NSW

Very happy

published

We were told it would take 4 to 6 weeks and we had it installed 1 day before 4 weeks. Instalment was great. Great service so far.

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Philip C.
Philip C.Sydney Surrounds, NSW
  • 2 reviews

More Green Energy After Sales Service

published
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Anthony P.
Anthony P.Sydney, NSW

Very pleased

published

Peter from sales was helpful and informative, he has excellent follow up and listening skills.
The installation crew was effecient, professional and skilled.
They did a great job, they listened and were helpful, thank you guys.

Lesa
LesaHunter Region, NSW

Excellent customer service in all aspects of the process

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Both my father and I dealt with More Green Energy recently. Peter and his sales team provided excellent product information and service, keeping us updated in all aspects of the installation process. Due to rain delays our solar systems were installed on a Sunday by their team, who were all very courteous and friendly. They got the job done quickly and without fuss. We both couldn't be more happier with the whole process. It was hassle free with exceptional service. Thanks to Peter and his team!

Google
GooglePerth, WA
  • 4 reviews
  • 2 likes

Only just installed, time will tell how good

published

The installers were really nice, easy to deal with, efficient and professional. Now just waiting for information and call from technical team for device connection to internet!?

Excellent products and service

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Highly recommend More Green Energy. A mate told us how much it was going to cost and we thought it was too good to be true. The day I contacted them I had been visited at home by another company who said it was going to cost way more. It was such an easy process and installation made possible by Janet. We got a free upgrade on both the inverter and the solar panels, getting Australian made panels was a huge plus. No tiles were broken during the installation and the installers were great, friendly and helpful. Our installation was only on Tuesday so we will just have to wait and see how much we save.

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Exceptional service

published

Explained the options and quoted, installed on promised date without any issues & fantastic after sales service by Peter ,Monty & John

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Good job

published

All this guys were very helpful and easy to deal with. Would buy from them again
• Ash (Sales Team)
• Peter (Installation Team)
• John & Monty (Sales After Service Team)
Alan & Jeanette

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Very good product and service

published

Had issues with wifi monitoring and it was resolved swiftly by john.

All the boys(alex, peter and john) have been very good.

Ibrahim
IbrahimSydney

Great prices and customer service

published

Kim was very helpful and takes her time to help you and answers all your questions professionally thank you guys for all your help

Really good After Sales Support

published

More Green Energy helped me promptly in fixing two major issues with my solar system, which was installed 2 years ago.

Great solar deal

published

The whole process was easy. Communication was first class. Very happy with the end result and will recommend to my family and friends

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Excellent product and service

published

Excellent product and service provided by Abby, Monty and John from the More Green Energy team. It was efficient and requests were followed up promptly.

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Vijay C.
Vijay C.Sydney, NSW

Excellent service and product

published

Process was easy with no nasty surprises after payment of deposit.
Very happy with both service and product and would not hesitate in recommending this mob

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JCT
JCT
  • 2 reviews

Great support and Outstanding service all round

published

Jack has been very patient, helpful and informative throughout the whole process from quoting, installation and liaising with our energy retailer. Everything are all hassle free. We also we like to thank the installer, Boltik (hopeful we got his name correct) and his team for their amazing job. We will strongly recommend them to anyone without hesitation.

Awesome support, my issue was resolved within no time. Happy to recommend your company and product to my known circle.

published

Good clear and precise question for troubleshooting. Good job support team. Its good to have a expert support and service team to get your out of problems when faced.

Ashish
Ashish

Thanks to John and Monty as a team

Outstanding service

published

from the word go Nathan was very helpful and informative with the Quote and installation process. From the first contact with Nathan he was very responsive and returned calls in a timely manner. Would recommend to anyone without hesitation.

Kai
KaiSydney, NSW

Job well done all round

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Quote, service and installation was good. The team was very responsive to any questions I had. Thanks John, Peter, Monty and John for the smooth transaction.

Very happy with installers.

published

Cost effective.Quick to quote.Pierre led great installation team.upgraded panels at no extra cost to me.Would recommend to friends-already have and sure they will proceed.

Excellent service!

published

Monty from More Green Energy called to advise me that our panels were not producing output. I checked the board only to find out that my electrician may have switched off the isolator switch. Thanks to Monty for identifying this even without prompt!

P Hollenkamp
P HollenkampIllawarra, NSW
  • 2 reviews

Quick and efficient install, neat work.

published

A little pushy with phone calls in the beginning, which was a bit annoying, however the sales woman was able to answer all our questions regarding brands of inverter and panel brand and type and gave our family a very good quote that we went ahead with. They did offer different panels the week before installation which we took up. The installation was quick and efficient and very professional, even though they came a day early without warning.

Simar
SimarSydney, NSW

Excellent service

published

I would like to thank jack , Monty and John for their excellent service . I appreciate your quick response and I must recommend you guys for my family and friends..thank you

JumaM
JumaM
  • 3 reviews
  • 1 like

Best service

published

Service was good. Short time to install with no hussle. Was able to finish within few hrs and get it running. Everything was done by them with no less input from me. Very good service.

Page 3 of 22

Questions & Answers

Rish
Rishasked

I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?

3 answers
Muhammad A.
Muhammad A.

I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them

Rish
Rish

I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.

Dave
Dave

I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales

Harry
Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
Thanks

3 answers
Phil
Phil

I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels

Jeff
Jeff

I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.

Charles
Charles

I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere

Sushi
Sushiasked

What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?

1 answer
More Green Energy
More Green EnergyMore Green Energy

Hello Sushi,

Thank you for your question.

Please find detailed response of your questions below:

MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.

Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.

Let us know if you have any more doubts and we would be more than happy to clear them for you.

Thank you.

Kind Regards,
More Green Energy Team

Get an answer from our members and More Green Energy representatives

Details

CategorySolar Retailers
After Sales ServiceNo
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
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