Double check your installation!!!!
Soooooo angry is in understatement!! Paid $3k to have 20 panels installed on my roof. 16 panels on the largest side of my roof and the balance of the 4 on the smaller part. We I got 8 facing the sun and 12 in the shade of a tree on the south/east side of my house. Been trying to get in contact with the team for 5 weeks and all I get is people promising to call me back and no one does.
I don't recommend, their product produces very little power. After sales serivce is shocking and now I have paid and they are installed they don't care.
i've now been waiting 4 months to finish my remaining install
initially very pushy with sales. i can deal with that. should have twigged when their teams use their own gmail.com email.
quote seemed good price. paid deposit 5th june 2020. install eventually happened late august. .couldnt install all panels (19 of 26) and offered refund. I get install issues, - i have no issue with that, said i needed to sort out roof batons. I agreed for them to keep money while I sort out roof.
started converstation 4th Sept to get play layout so i can install roof batons. I got a plan in November!
covid made it tricky...
Most Unprofessional experience and they should be scrapped of there licence.
Hi I got my service installed with them 2 years back and i was informed that within 3 day it will be connected to the tariffs and they will do the needful with my energy company. I was informed 2 years later by my energy company that i have not been connected and no benefits received. I tried to followup with these guys and were confirmed that they forgot to connect me. Highly unprofessional bunch of people. I am urging everyone don't use them. I have paid big price and you will do the same. I have also officially reported this to ACC and will spread in other media places for helping people avoiding there service.
Update on my earlier review
I wrote review 6 months ago and wanted to update it, but wasn't able to.
To get a full story, please read my earlier review.
When I was ignored again, I complained to Fair Trading NSW.
The company ignored that. I took them to NSW Civil and Administration Tribunal. A phone session was arranged for 29/10/20. More Green Energy didn't answer the phone. Another hearing was set for 27/1/21.
More Green Energy then installed a Wifi for me to monitor daily production. Daily production averages 17 kWh a day. They promised me 27kWh a day.
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Very unhappy with the after sales service while trying to fix the installation issues.
We had several panels installed in the shade of our neighbours house. The installation provides very little energy after 2 pm due to panel placement. A bathroom vent was crushed under one panel. and remains so. The panel supports have been left protruding and uncut, but the worst issue is that after emails and phone calls the company refuses to communicate with us. I am aware that problems occur at installation, but only wish to have the issues discussed and addressed. If this had happened we would have given a better review. I fear those that need a warranty claim with this company will be very disappointed.
Avoid at any cost!
Worst Customer Service and Technical support I have ever experienced. Not replying to emails or returning calls, if I receive emails they are written in rude and sarcastic manner. The technical support guy [Name Removed] shows lack of basic technical knowledge and knowledge of the products he supposed to be supporting. The Managing Director who I copy on all my emails to More Green Energy expressed no interest in my struggle with Customer Service and Technical support to resolve a simple configuration issue on my SolarEdge inverter.
Do not deal with this company.
After weeks of planning and paying a deposit they just never showed up and no communication. Chased it up again a week after the job was suppose to be done in Long Beach only to be told it wont be happening. I asked for my refund back and it never came. Please do not deal with this company. I dealt with [name removed]. Please also refund my deposit.
Faulty system, incorrect installation, poor after-sales support
System was installed May 2019, our bills didn't drop by much and then our most recent bill shows there's been no feed since November 2019. We have been trying to get the issue resolved since January 2020 but there is never an answer on the main phone line and emails go unanswered, or they say they will call back but don't. Finally we had an independent assessment and was told that the system wasn't installed properly and appears to be "fake". There are no serial numbers on the panels, the voltage wasn't high enough to support the amount of pane...ls, the cords to the panels were loose, not looped correctly and not raised from the roof, there were bolts from the roofing sheets that were not replaced, and the inverter was faulty. We were also not informed of the requirement of a digital panel, which means we can't get the rebate. Sick of waiting for a response, we threatened them with CEC and Fair Trading complaints and finally got their attention. They replaced the inverter, but the installer said it will blow again because of the set up. They claim that they have the panel serial numbers on file, but have not supplied them as requested, and they said they would request the installer's report yet have not supplied the details. I would not recommend this business to anybody!! Everything about them screams "fraud"
Do not install what is invoiced. Beware
The panels quoted and accepted were not the ones they intended to install, which I discovered while checking the panels myself ( they did not mention the change) . After questioning they showed me an alternative panel (300w) msquare, in the driveway and sent me a brochure. Reluctantly I agreed, as they said they would install 21 panels to compensate. After installers left I checked on the roof due to low output. I found they had not only installed only 20 panels, meaning I didn’t get the 6.6kW system I paid for, but also they had installed anot...her inferior panel type while I had my back turned. Very unethical. They have said they will replace the panels in a couple of weeks but refuse to give partial refund in the interim. I strongly recommend anyone who has one of these systems installed to get someone to check they installed what you actually paid for. Followed up with Jack and the owner when the panels I actually paid for will be installed. Now they just don’t answer at all. Buyer beware
Worst Company and worst service
I had a contract with More Green Energy in December 2018 and paid the advance. The sales guy haven't got back to me with the installation date for a few months. Nobody picked up my calls or got back to me about the installation. Six months passed and my rebate expired. Somebody contacted me after a few months and advised me to apply for the rebate again. Later they advised me that
" We regret to notify you that due to some unavoidable circumstances which we are currently facing with our supply chain now we are not doing any more jobs in Victori...
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Panel installation and solar system activation is delayed.
After sales support is very bad. When you call their hotline, sometimes no one will answer or they will just cancel your call. Once you talk to their team, they are going to give you promises on resolving issues but will left you hanging. I have heard a lot about their bad after sales support but I didn't listen to the review. It's something I don't wanna experience but it is what it is. Thus, for new customers out there, just beware.
Terrible aftersale service
1) i had to unload heavy solar panels all by myself. It's unheard from any installers.
2) After installation they are not providing necessary paperworks for over 3 months, I am still waiting for them to provide the paperworks in order to connect to my energy provider. They promised to submit them but never done it.
3) I tried to contact them for over 2 weeks, not even answering phone calls and messages. That's the worst part, very disappointed!
Misleading lead time. Incomplete paperwork resulting in delayed rebate and grid connection
I did my research and their reviews seemed good. However once the contract was signed and deposit paid, the customer service disappeared.
I was advised the whole process, including connection to grid, would be complete within 4-6 weeks. After many phone calls and emails installation happened 12 weeks on, however they didn't provide the completed documents for the Solar Vic rebate and electricity connection to grid. In fact my electricity provider knew nothing of the Solar installation until I contacted them a few days after instal. After 2 VCAT...
Shonky company, undelieved promises and worst customer service. Be Careful
Dishonest salesman guy called Daniel Jones and didn't get any support from the sales manager either. They dont have any office in WA, all deal from overeast.. so if you are looking for quick customer service, forget about it.
Worst company and sales team I have come across.
I was promised the world and after paying them initial deposit things turned upside down.
No one answers the call and after 2 months I applied for the refund and still waiting
Questions & Answers
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
More Green Energy Team
Get an answer from our members and More Green Energy representatives
|After Sales Service||No|
|Services Provided||Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||None|
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