Reviewer Photos & Videos
Good price. System works.
Contract installers arrived on date specified. The junior electrician installing the inverter positioned it wrong and cabled it wrong to the meter box. A senior electrician arrived very late on site to rectify the cabling. Upon inspection the panels were getting shade on them in the late afternoon. MGE moved the panels 2 days later. Had to deal with MGE twice since installation with both issues being resolved either remotely or via an onsite technician within 2 weeks. Overall, the system works well, was priced good, and I have been happy with after product service.
Happy with the service provided
Got a new system from more green energy, Ben was helpful during the sales phase and Monty helped with the technical aspect of the system after the installation. Would recommend the company to my friends.
I never went ahead with the install
No issues just didn't feel 100% about it; never went ahead with the install and they kept my $100 deposit; as is legal. My fault for.jumping in quick and handing money over. They seemed professional and all but I just wasn't convinced. I went with another company.
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Installation was good. No after sales support
The installation was good. They were accommodating to my circumstances of building a new home and there were no problems with waiting for my site to be ready. After installation and full payment, I have asked multiple times and received no help with setting up wifi monitoring.
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Some improvements need to be made
Trying to lock in a install date was a painful process with communication being terrible
Once the install team got started they did a quick job they had an issue with my install and had to source parts from there warehouse they got the part sent down that day to complete the job
The install team really made me change my opinion on this whole company
Good price, poor customer service
TL;dr Installation was smooth and cheap but problems with the installation where never fixed and my emails/calls ignored.
Once I left my contact details on their website the sales team immediately called me to arrange a deposit. Then a couple of weeks later they arranged an installation date. The installation went smoothly apart from the rubbish left on my lawn and roof. The inverter was also missing a panel. I had paid $200 dollars to have the
I sent an email to the rep who had being emailing my invoices "[name removed]".. no reply
Questions & Answers
I noticed that in your details you are not an approved clean energy council approved provider CEC certified. So why do you tell people you are and you are not a Approved Solar Retailer ASR More Green Energy?
I'm one of several cheated upon. I called CEC and they told me there are a lot of complaints about them
I advise you not to tolerate the scams from this company they have continued to conduct poor quality business principles since being exposed by the Energy Regulator October 2019 there are complaints constantly regarding refunds, quality, poor performance, supply non contracted products and not showing up on schedulled installation dates. The management refuse to answer calls to handle complaints or servicing of installation and they are well known by the department of Fair Trading , The Building Advocacy , The Energy Regulator and Clean Energy Council. These people are giving the renewable energy program a bad name in Australia. Yes they are cheap but at what price poor quality products, poor quality installers, poor after sales service, poor management conduct I suggest across all these areas. Looking at the complaints.
I rang the CEC today and they’ve stripped all affiliation with them. They told me they’ve received many complaints about dodgy workmanship and terrible after sales
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter ?
I did not purchase Trina and Jinko mono perc black panel. I purchased Risen RSM120-6-315M 315w panels
I also did not purchase that system, if you want to compare quotes you should ring another company. I'm still waiting for my system to be fully installed....23 weeks and counting.
I used a Fronius Primo inverter - its faulty, works only 2 days a week since it was installed 6 months ago, and MGE are refusing to come back and fix it. Go elsewhere
What are the main difference between MONO- CRYSTALLINE and POLLY CRYSTALLINE solar panels that your company provide?
Thank you for your question.
Please find detailed response of your questions below:
MonoCrystalline solar panels, silicon is formed into bars and cut into wafers. These types of panels are called “MonoCrystalline” to indicate that the silicon used is single-crystal silicon. Because the cell is composed of a single crystal, the electrons that generate a flow of electricity have more room to move. As a result, MonoCrystalline panels are more efficient than their polycrystalline counterparts.
Polycrystalline solar panels are also made from silicon. However, instead of using a single crystal of silicon, manufacturers melt many fragments of silicon together to form the wafers for the panel. Polycrystalline solar panels are also referred to as “multi-crystalline or many-crystal silicon. Because there are many crystals in each cell, there is to less freedom for the electrons to move. As a result, polycrystalline solar panels have lower efficiency ratings than MonoCrystalline panels.
Let us know if you have any more doubts and we would be more than happy to clear them for you.
More Green Energy Team
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|After Sales Service||No|
|Services Provided||Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||None|
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