More NBN 50/20 (Value Plus)
Part of More NBN 4.1 

More NBN 50/20 (Value Plus)

 Verifiedmore.com.au
More NBN 50/20 (Value Plus)
4.1

402 reviews

PositivevsNegative
79% · 31778 · 19%
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Adequate Speeds Yes · No
Value for Money
4.1
Transparency
4.0
Customer Service
4.1

Reviews

402 reviews
howisitin
howisitinPerth, WA4 posts
  Verified NBN 50/20

Constant Dropouts

After reading some reviews and me being with CBA thought to switch to More. This was a mistake. Constant dropouts. I called them 3 times, and a case was raised and told me that I was having dropouts and blamed it on the provider. It's been a few months now and still haven't resolved this. Never had these issues before while I was with Optus and AGL. Maybe time to switch back. Show details
Value for Money
Transparency
Customer Service
howisitin
howisitin  
More
Berndot
BerndotLaunceston, TAS
  NBN 50/20

Getting the best deal available

Great people to deal with, young lady went way over and above to assist us. We have been with More for 2 months and have had no issues thus far, Speeds are all we expected as is the reliability. Show details
Barnaby Hill
Barnaby Hill
  NBN 50/20

Outstanding service

Excellent and friendly customer service. A very high standard. Generous discount on plans through CBA. Show details
Hanson
Hanson
  NBN 50/20

Very good quality of service and customer experience

I've been with More NBN for a while now and overall the quality of service and connection has been very good. Customer service too, and my recent experience with Kimmy was excellent, thanks! Show details
Brenda
BrendaPerth, WA
  NBN 50/20

Best Customer service from Lorraine

My experience with More was worthwhile because of a lady named Lorraine she is very kind, lovely and helpful. She talked me through all the NBN deals and mobile, followed up l am very satisfied with the services given to me. Thank you, Lorraine you are truly the best. Show details
Sang T.
Sang T.
  NBN 50/20

Terrible customer service

If I can give 0 star, I would. Called sale team to connect nbn for my address but somehow they connected nbn for my address under someone else account. They also updated the other person payment detail with my credit card detail and now im paying for the other person. Manager called back after so long and decided to cancel the nbn of my address and connected me to the sale team, i lost the 35% discount from commonwealth bank and no one seem to know what to do.
More
More   DM   
More

Hi Sang, we are sorry to read of your above issues, we have sent you a private message to assist you further.

Abhishek J.
Abhishek J.Greater Melbourne (Metropolitan), VIC
  NBN 50/20

Wonderful interaction with JC

It was pleasure to talk to JC. There was some miscommunication and NBN was installed in my under construction property well before I wanted to. JC was able to resolve the issue. It was so swift. Show details
Andrés Dominguez
Andrés DominguezSydney, NSW
  NBN 50/20

Appreciate the great help from Anthony S

Anthony S. Gave me a really good and efficient attention, he was really nice and clear with all the information.

Appreciate the help from people like him! Show details

J.Ng
J.NgGreater Melbourne (Outer), VIC
  NBN 50/20
More
More   DM   
More

Hello, we are sorry to read of your above review. We have sent you a private message to discuss this with you. Thanks, Team More.

FranForest
FranForestMetropolitan Adelaide, SA23 posts
  NBN 50/20

Reliable NBN connection and helpful staff

I have had this for almost 4 months. No issues since connection. I brought my own modem and did call technical support to troubleshoot. The staff on the phone was very knowledgeable and helpful. The internet speed has been consistent. No complains. Will change my other NBN services to MORE once I finished those contracts. I connected this due to a special offer from Commonwealth home loan. Show details
Mokshada S.
Mokshada S.Metropolitan Adelaide, SA
  NBN 50/20

INTERNET ISSUE

John helped us efficiently with our internet problem. He was patient and helpful and explaiedn how to avoid problem in future.
Sydney
SydneySouth East Queensland, QLD
  NBN 50/20

Fantastic Customer Service

I had a lot of issues on my end trying to purchase this service; however, Prince was extremely helpful and patient. He was able to guide me through what needed to be done and he was swift at responding to any question I had. Thank you Prince!
Erica
EricaSydney, NSW3 posts
  NBN 50/20

Bad service

Cancelled my plans earlier than requested. When I called the customer service, they mentioned that there “might” be reactivation fees and “can’t promise” that I won’t get charged for the next month. Really disappointed cause it was their mistake and to fix it, they’re charging me for it. How ridiculous! Show details
More
More   DM   
More

Hi Erica, we are sorry to read of your above issues. We have reached out to you via a private message to assist you. Thanks, Team More.

Aroon Kumar
Aroon Kumar
  NBN 50/20

Customer Service

We been loving the NBN service at our place, I would also mention here that contact centre team is very polite and helpful, we talk with Devine this afternoon she is so great, good listener and had patience while helping us through the process, thank you Heaps Devine.
Regards
Aroon & Nirmla Aroon Show details
Cyrus
CyrusGreater Melbourne (Inner), VIC
  NBN 50/20

Thanks for clear information

Operator was so friendly and helpful. Very clear information as well! Show details

Questions & Answers

CC B.
CC B. · NBN 50/20 (Value Plus)

Hi. FTTP connected this week with Telstra.
Have a $300 Telstra gen 3 modem I had to buy last year outright as not a “new” telstra customer. Questions if I switch to MORE;
1. Can I use my Gen 3 telstra modem?
2. How long will it take once I choose MORE fo take over ? Ie. In a few days from sign up?
3. Am concerned re comments about people not having internet for days after signing up. With this change of FTTP can you confirm max time loss of internet whilst the port out/in happens? Eg. Changing mobile providers the port out/in usually happens within half hr (less these days)
Would appreciate feedback from Fttp customers who did same- and of course the MORE company.
Thank you .

More
More   DM   

HI CC B, thanks for your question, we would recommend calling us on 1800 733 368 and follow the steps to our sales team, they can answer all your above questions! Thanks! Team More.

CC B.
CC B.  
More
More   DM   
M C.
M C. · NBN 50/20 (Value Plus)

Changed from internode to more all went within hour ok on Archer modem speeds averaging on!y 40m through 3 different speed tests why not 48

More
More   DM   

Hi MC, sorry to read of your issues, if you can please call us on 1800 733 368 and follow the steps to our technical support team, we will be able to troubleshoot the service and if required, log a fault with NBNco.

BB2010
BB2010 · NBN 50/20 (Value Plus)

Received an email where Belong is downgrading my service and increasing the cost of my plan. Looking to move away. I have 2 questions:

1. Does belong modem work with More Telecom? It's a black coloured NBN ready modem.
2. If the modem works what kind of reconfiguration is required and whether More Telecom provides the steps to perform this reconfiguration?

More
More   DM   

Details

Compare all More NBN listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $88$72$94$115
Typical Evening Download Speed 50Mbps25Mbps95Mbps200Mbps
Typical Evening Upload Speed17Mbps8.5Mbps17Mbps21Mbps
Max Upload Speed 20 Mbps10 Mbps20 Mbps25 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and Standalone
Service TypeNBNNBNNBNNBN
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