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More Telecom NBN 50 (XL Speedboost)

More Telecom NBN 50 (XL Speedboost)

3.3 from 7 reviews

Reviews

3.3

7 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(3)
  • Value for Money
    3.3 (7)
  • Transparency
    3.0 (6)
  • Customer Service
    3.4 (7)
  • Adequate Speeds Yes (71%) · No (29%)
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Allen

AllenSouth East Queensland, QLD

Beware More Telecom are selling 4G data as NBN broadband!

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Vanessa M.

Vanessa M.

  • 2 reviews

The worst company to dealt with. 16 years in business thought I would go with someone local. Worst decision.

published

Christmas time no internet & phone. My bills were always wrong. And so you rude and so much attitude considering it’s COVID19. No sympathy for closing my business. Arrogant as F

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
Linda

LindaGreater Melbourne (Outer), VIC

very happy with More Telecom

published

We are new but so far very happy with the speed of service with no issues
support were fabulous when setting up and the setting up was extremely seamless
so glad we chose More Telecom

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

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Bethk

BethkRichmond-Tweed, NSW

Great Customer Service

published

It was a rocky start with the service however with great customer service and knowledge, they resolved the issue and now I have awesome fast and reliable wifi. My son can do his gaming at the same time I am streaming TV. We are both happy

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Peter

PeterGreater Melbourne (Metropolitan), VIC

My 3 teen children don't complain about poor internet speeds.

published

Awesome reliability, nothing but great reliable NBN, I didn't think NBN was necessary but my children don't complain that someone is using all the bandwidth anymore. So happy. Hannah was amazing, very friendly and best customer service, thanks for helping with getting my friends connected. Your a legend Hannah.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
Disgruntled customer

Disgruntled customerGreater Melbourne (Inner), VIC

Terrible customer service, had to ring up every month to correct my bill since I have signed up.

published

Signed up with the South Melbourne service and shifted over because they claim they were "Local" and can offer businesses support near by. However, on my first day, my business's phone was down for more than 4 hours, I rang support and there was nothing they can do despite the promise of no down time as it is during business hours. With billing, every month since I have been with them, I have had to ring up and have a conversation about the amount. Just spoke with their manager today and was treated very abruptly and told me if I wanted to move on, then they can't stop me. Not at all what I signed up.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Len

LenSouth East Queensland, QLD

  • 10 reviews
  • 7 likes

Customer Support

published
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
More Telecom
Support R.More Telecom

Hi Len, thanks for the 5 stars and positive review!

See all More Telecom reviews

Questions & Answers

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