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Reviews

(32)
(3)
(0)
(1)
(5)
  • Value for Money
    4.6 (9)
  • Transparency
    4.4 (7)
  • Customer Service
    4.7 (10)
  • Adequate Speeds Yes (100%) · No (0%)


booboo

boobooCOWRA

More Telecom the only way to go!

published

Been with More Telecom for a number of years. Excellent with customer service. Offering Telstra 4G for mobile. Wanting input for improving service. Jen Canless-thank you.Very efficient. Can't fault More Telecom. We did have a small hiccup with transferring to NBN with our business but More Telecom were extremely helpful and the support was excellent til it was sorted.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
More Telecom
Support R.More Telecom

Hi Booboo, thanks for the 5 stars!


Terrible. No service. Drops out

published

They are the worst company . Conned us from the start. Bad service. Expensive. Dont get what they offer you. The internet and phones drop out all the time. We have complained but they just threaten to charge huge fees if we cancel. My business is suffering. No internet now for 3 weeks and no one cares. Stay away

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
More Telecom
Support R.More Telecom

More Telecom are crap!!

published

Got more Telecom put on at my home... Kept on dropping out and running slow ..tried to fix the problem for months and had to disconnect and go with Telstra..They charged me a early termination fee of $199 dollars.
I then started having problems with my NBN at my factory..I rang them and tried different ways to fix it.. it was affecting my business.So I had to change to Telstra.. and had to pay an early termination fee of $437.00 on a service that wasn't even working.. They are scammers..

Connection TypeNBN Wireless
1 comment
More Telecom
Support R.More Telecom

New connections

published

Spoke to Hannah today re connection to a new property and she was very informative. Hannah reassured me that everything will go smoothly so hopefully everything will go to plan.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Liz, glad that Hannah has answered all your questions - thanks for the 5 stars.


Patient with explanations

published

made enquiries re connecting nbn and am very happy with the service I received from Hannah re all the information that I needed to know and any questions that needed answers.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
More Telecom
Support R.More Telecom

Hi Margarete, thanks for the 5 stars.


Excellent, More Telecom supplied an NBN upgrade with no problems.

published
Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Daryl, thanks for the 5 stars and glad to hear everything has gone well.


Signs

SignsSydney

NBN Upgrade

published

After hearing some horror stories about upgrades to NBN, More Telecom were very helpful and reassuring that my business operations would not be impacted. Hannah was extremely through as were the rest of the team.
Its great to be able to call and speak to a person who can help you rather than go through endless prompts and being on hold for hours!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Signs - thanks for the 5 stars!


  • Verified customer

More Telecom the service provider who can deliver

published

When other ISPs told me I couldn't get an NBN connection, More Telecom stepped up and made it happen. Their NBN service is fast and the customer support team are friendly, helpful and actually speak to you like a human.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Thanks Anup for the 5 stars!

Bill

BillBairnsdale

Pathetic response.

published

MoreTelecom announced on their web site that they have opened an office in Bairnsdale, East Gippsland. They even show a photo of the shop front and a local telephone number, but no address. I waited till 9:30am on a Wednesday morning and rang the local number and asked a very polite lady what their address was in Bairnsdale, as I wished to discuss signing up with them. She confessed she didn't know the address of the More Telecom office in Bairnsdale but offered me the office address in Adelaide !!!. When pressed for more information the lady explained she was situated in the Philippines and didn't know where Bairnsdale was. At that point I hung up. Pathetic.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom
Zac ISM

Zac ISMBundaberg

  • Verified customer

Great NBN and IP Phone Provider for QLD (Bundaberg)

published

I have had no issues with Telecom, they are my one stop for NBN, IP Phone line, Security (and EFTPOS).

Great Support and Fair pricing!

Will use again for other NBN Ready offices around QLD in the future :)

Thanks, Folks!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Zac, thanks for the 5 stars!


Was going to be a 3 star, but Mike's help took it to a 5

published
Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
More Telecom
Support R.More Telecom

Hi Cardkev, thanks for the 5 stars. Mike and the rest of the team are available to assist all of our members.


happy with the servive

published

Jen really friendly, & helpful, service provided really good,good experince also easy to get some one to hold with
good company

Connection TypeNBN FTTN (Fibre to the Node)

Excellent Service and Followup

published

Have been with More Telecom since 2015 and cant find any fault with the service. Was initially hesitant, but once we found that they could save us hundreds of dollars with the alarm system alone, it was worth it. We are now on NBN to the Node and it is still great. No line drops, cheaper all round and only paying one invoice instead if multiple costs. Thank you

Connection TypeNBN FTTN (Fibre to the Node)

Jan has

published

Jans has been very helpful with installion and follow up service, and I am happy with the service the company has provided.

Connection TypeNBN FTTN (Fibre to the Node)

Great Service!

published

Connected to the NBN today.
So far so good.
Speed is good enough (nothing like the maximum you think you will get), but still good.
Jen (Sales Manager) convinced me to go with More Telecom.
A very pleasant and honest person.
Thanks!

Connection TypeNBN FTTN (Fibre to the Node)

execelent sevrice

published

We have been connected to NBN for about 3 months & we are very happy with this service. I have also been connected to there Mobil service as well because they were much cheaper then previous provider. If there is a problem we can always ring and talk to a person that gives very helpful information

Connection TypeNBN FTTN (Fibre to the Node)

More Telecom

published
Connection TypeNBN FTTN (Fibre to the Node)

Good service

published

NBN good 2 weeks no very good Jen is very good to talk to and we never fail to have a good laugh and all staff very helpful with oldies

Connection TypeNBN FTTP (Fibre to the Premises)

Lenny

LennyBrisbane

MoreTelecom

published
Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Lenny
Lenny

  • Verified customer

The technical service has been great

published

I had a problem with my NBN Service which took over an hour to resolve. The operator, Rick Herrera, was pleasant and very dedicated and together we persevered until we had success. At all times he was pleasant and easy to work with. Well done Rick

Connection TypeNBN Wireless

Review collected in partnership with More Telecom


Page 2 of 3

See all More Telecom reviews

Questions & Answers

JoJo

JoJoasked

Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?

2 answers
Don C
Don C

Yes the speeds are fast as always, even up to know. And i am a proud customer.

More Telecom
Support R.More Telecom

Thanks Don!


Get an answer from our members and More Telecom representatives

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