??!
1 photo
More Telecom

More Telecom (page 2 of 4)

NBN, ADSL, Mobile Broadband
4.3 from 63 reviews

Reviews

(48)
(5)
(1)
(1)
(8)
  • Adequate Speeds Yes (100%) · No (0%)
  • Incentivised Review Yes (30%) · No (70%)
  • Transparency
    4.4 (5)
  • Customer Service
    4.6 (10)
  • Value for Money
    4.7 (9)

Selwyn Morales a credit to your organisation

published

Selwyn was so calm and helpful with great patience - he resolved our problem and I enjoyed the experience of getting our problem fixed with him .

Connection TypeADSL/ADSL2+
1 comment
More Telecom
Support R.More Telecom

Hi Phil, thanks for the 5 stars!


Odin

OdinMosco

Perfect Customer & Technical Service

published

Honest and Easy 2 communicate with , they will do there very best 2 provide Flawless NBN speeds and Service.
and the best part is NO TELSTRA MUSIC !!!! , < o memories

-Klangkarussell -

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Odin, thanks for the 5 stars!

Davud

Davud

  • 2 reviews
  • 3 likes

Relocation

published

How good it was to receive quality service. Thank you Jennalyn Canlas for the effort you put into making relocation trouble free.
I have been with Moretelecom and have had nothing but 100% satisfaction. Moving to a new suburb i was reluctant to change providers.
Thank you again.

Connection TypeADSL/ADSL2+
1 comment
More Telecom
Support R.More Telecom

Hi Davud, thanks for the positive review and glad that everything went well with your relocation.

mel r

mel rcentral coast nsw

So easy to deal with! Never and issue.

published

NBN, Very fast set up, reliable connection,customer service is great!! Could not be happier with the services provided and have never had such service.

Connection TypeNBN Wireless
1 comment
More Telecom
Support R.More Telecom

Hi Mel, thanks for the 5 stars!


Marg P

Marg POakey

Excellent Customer & Technical Service

published

NBN....hiccups at the start, but with the Technical Support, the transition went smoothly with their support and we have a reliable connection. Very few dropouts, only occurring due to other Services connecting NBN in the area. We are very pleased with the service to date with More Telecom along with the follow up calls from Jen and the Customer Service given by her is helpful and a big bonus, when you are running a business.
Thanks to Jen and the Team.

Connection TypeNBN Wireless
1 comment
More Telecom
Support R.More Telecom

Thanks for the positive review and 5 stars Marg!


Excellent Service

published

NBN Service, no problem fast efficient service. No drop outs & reliable
Excellent customer service from Jen , thank you

Connection TypeNBN HFC (Cable)
1 comment
More Telecom
Support R.More Telecom

Hi Rebecca, thanks for the 5 stars!


Whow - this team really wants to work for me!

published

I am very happy with my transition. It seams too simple and cost effective to be true. I am pleased with the service to date and hope to stay with a strong dedicated team.
Thanks are due to all.

Connection Type3G/4G Mobile Broadband
1 comment
More Telecom
Support R.More Telecom

Hi Stephen, thanks for the 5 stars!


Kay

KayAdelaide

  • NBN
  • Verified customer

Excellent Service

published

NBN, could be more reliable and certainly faster, disappointing.
The customer service from Jenn has always been helpful & efficient right from the very start. She has been very patient with all my Questions, I would certainly recommend her and am very happy with More Telecom. She also does follow up calls which is a real bonus. Thanks Jenn

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Kay, thanks for the 5 star review!

booboo

boobooCOWRA

More Telecom the only way to go!

published

Been with More Telecom for a number of years. Excellent with customer service. Offering Telstra 4G for mobile. Wanting input for improving service. Jen Canless-thank you.Very efficient. Can't fault More Telecom. We did have a small hiccup with transferring to NBN with our business but More Telecom were extremely helpful and the support was excellent til it was sorted.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
More Telecom
Support R.More Telecom

Hi Booboo, thanks for the 5 stars!

Terrible. No service. Drops out

published

They are the worst company . Conned us from the start. Bad service. Expensive. Dont get what they offer you. The internet and phones drop out all the time. We have complained but they just threaten to charge huge fees if we cancel. My business is suffering. No internet now for 3 weeks and no one cares. Stay away

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
More Telecom
Support R.More Telecom

More Telecom are crap!!

published

Got more Telecom put on at my home... Kept on dropping out and running slow ..tried to fix the problem for months and had to disconnect and go with Telstra..They charged me a early termination fee of $199 dollars.
I then started having problems with my NBN at my factory..I rang them and tried different ways to fix it.. it was affecting my business.So I had to change to Telstra.. and had to pay an early termination fee of $437.00 on a service that wasn't even working.. They are scammers..

Connection TypeNBN Wireless
1 comment
More Telecom
Support R.More Telecom

At last a company with a human touch

published

Have been with More Telecom for a year now and cannot fault the service.
Spoke with Hannah to switch over to their mobile service and she had excellent customer service skills.
Ten stars for Hannah

Connection Type3G/4G Mobile Broadband
1 comment
More Telecom
Support R.More Telecom

Hi Sandra, thanks for the 5 stars!


New connections

published

Spoke to Hannah today re connection to a new property and she was very informative. Hannah reassured me that everything will go smoothly so hopefully everything will go to plan.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Liz, glad that Hannah has answered all your questions - thanks for the 5 stars.


Patient with explanations

published

made enquiries re connecting nbn and am very happy with the service I received from Hannah re all the information that I needed to know and any questions that needed answers.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
More Telecom
Support R.More Telecom

Hi Margarete, thanks for the 5 stars.

Excellent, More Telecom supplied an NBN upgrade with no problems.

published
Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Daryl, thanks for the 5 stars and glad to hear everything has gone well.

Signs

SignsSydney

NBN Upgrade

published

After hearing some horror stories about upgrades to NBN, More Telecom were very helpful and reassuring that my business operations would not be impacted. Hannah was extremely through as were the rest of the team.
Its great to be able to call and speak to a person who can help you rather than go through endless prompts and being on hold for hours!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Signs - thanks for the 5 stars!


  • NBN
  • Verified customer

More Telecom the service provider who can deliver

published

When other ISPs told me I couldn't get an NBN connection, More Telecom stepped up and made it happen. Their NBN service is fast and the customer support team are friendly, helpful and actually speak to you like a human.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Thanks Anup for the 5 stars!


Bill

BillBairnsdale

Pathetic response.

published

MoreTelecom announced on their web site that they have opened an office in Bairnsdale, East Gippsland. They even show a photo of the shop front and a local telephone number, but no address. I waited till 9:30am on a Wednesday morning and rang the local number and asked a very polite lady what their address was in Bairnsdale, as I wished to discuss signing up with them. She confessed she didn't know the address of the More Telecom office in Bairnsdale but offered me the office address in Adelaide !!!. When pressed for more information the lady explained she was situated in the Philippines and didn't know where Bairnsdale was. At that point I hung up. Pathetic.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Zac ISM

Zac ISMBundaberg

  • NBN
  • Verified customer

Great NBN and IP Phone Provider for QLD (Bundaberg)

published

I have had no issues with Telecom, they are my one stop for NBN, IP Phone line, Security (and EFTPOS).

Great Support and Fair pricing!

Will use again for other NBN Ready offices around QLD in the future :)

Thanks, Folks!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Zac, thanks for the 5 stars!


Toppy

Toppy

  • 2 reviews
  • 13 likes

How bad can it get

published

This has to be the worst company of all time I'm in small business 6weeks ago before I had an adequate service which was 2 phones with one base station a fax machine and eftpos, it had its limitations but it worked satisfactory.NOW neither of my phones will work with the modem I don't have a choice on the ph have to use there's which we can't hear it's as loud as it can go have to buy a new fax machine,
Speed is slow and drops out. They are very unhelpful. I don't understand why I have to use there phone

Connection TypeADSL/ADSL2+
1 comment
More Telecom
Support R.More Telecom

Page 2 of 4

See all More Telecom reviews

Questions & Answers

JoJo

JoJoasked

Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?

2 answers
Don C
Don C

Yes the speeds are fast as always, even up to know. And i am a proud customer.

More Telecom
Support R.More Telecom

Thanks Don!


Bradley G.

Bradley G.asked

To the More Telecom Rep Officiall:

Is it true that More Telecom has acquired (bought) Infinity Telco or was this just for the Business side of things?

I am a Customer of Infinity wondering how this will affect me (my Account with them) and will things stay the same in the Support I get in Sydney - I value 220% Local Aussie Support, Billing etc, will all this be staying the same including the Account Manager I have at Infinity Telco??

Bradley.

4 answers
More Telecom
Support R.More Telecom

Hi Bradley, thanks for reaching out. We can happily discuss any concerns via our Infinity partner hotline: 0390219655. Alternatively please email us at membersupport@moretelecom.com so we can discuss your service specifically. Thanks.

Bradley G.
Bradley G.

Thanks appreciate it at this stage but I’ve spoken to Jake (Manager of Infinity) on Wednesday and explained to me that my Service with them won’t be affected, just on the Business side of things.

Craig E
Craig E

i joined infinity for same reason , since the take over which occurred 15/8/18 , ive had no internet access , whether you call infinity or more telecom ............ no one has cared


Raku

Rakuasked

Is more telecom availble in sydney metro areas?

2 answers
Damien S
Damien S

More than likely yes, best to call them and ask.

More Telecom
Support R.More Telecom

Yes, we're available nationwide. If you are considering an NBN service, we have national NBN coverage so if it's live in your area and to your property, we'll be able to provide it. Thanks.


Get an answer from our members and More Telecom representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.