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More Telecom

More Telecom (page 3 of 4)

NBN, ADSL, Mobile Broadband
4.4 from 65 reviews

Reviews

(50)
(5)
(1)
(1)
(8)
  • Value for Money
    4.5 (11)
  • Transparency
    4.4 (7)
  • Customer Service
    4.7 (12)
  • Adequate Speeds Yes (100%) · No (0%)


Zac ISM

Zac ISMBundaberg

  • NBN
  • Verified customer

Great NBN and IP Phone Provider for QLD (Bundaberg)

published

I have had no issues with Telecom, they are my one stop for NBN, IP Phone line, Security (and EFTPOS).

Great Support and Fair pricing!

Will use again for other NBN Ready offices around QLD in the future :)

Thanks, Folks!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
More Telecom
Support R.More Telecom

Hi Zac, thanks for the 5 stars!


Toppy

ToppyMurray Region, NSW

  • 2 reviews

How bad can it get

published

This has to be the worst company of all time I'm in small business 6weeks ago before I had an adequate service which was 2 phones with one base station a fax machine and eftpos, it had its limitations but it worked satisfactory.NOW neither of my phones will work with the modem I don't have a choice on the ph have to use there's which we can't hear it's as loud as it can go have to buy a new fax machine,
Speed is slow and drops out. They are very unhelpful. I don't understand why I have to use there phone

Connection TypeADSL/ADSL2+
1 comment
More Telecom
Support R.More Telecom
Disappointed

DisappointedTraralgon

Be wary of small print

published

We have an ADSL connection. The setup time was good but the service is unreliable and, despite at leats two calls, we have been unable to make it any better. There are frequent dropouts. When I inquired about cancellation fees I find that there is a $440 fee (two services) plus $140 for the hardware that's not working properly. I couldn't see on the contract any mention of the charges.

Connection TypeADSL/ADSL2+
1 comment
More Telecom
Support R.More Telecom

Hi there, sorry to read your review. We have reached out via Private Message for your account number so we can properly review your account and work on resolution for you. Looking forward to your reply and resolving your reported issues.

Damien S

Damien SNSW, 2168

  • 2 reviews
  • 2 likes
  • ADSL
  • Verified customer

I Wish I Found This Company Sooner

published
Connection TypeADSL/ADSL2+
1 comment
More Telecom
Support R.More Telecom

Hi Damien, thanks for the 5 stars, glad you are happy with everything.


Was going to be a 3 star, but Mike's help took it to a 5

published
Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
More Telecom
Support R.More Telecom

Hi Cardkev, thanks for the 5 stars. Mike and the rest of the team are available to assist all of our members.


happy with the servive

published

Jen really friendly, & helpful, service provided really good,good experince also easy to get some one to hold with
good company

Connection TypeNBN FTTN (Fibre to the Node)

Excellent Service and Followup

published

Have been with More Telecom since 2015 and cant find any fault with the service. Was initially hesitant, but once we found that they could save us hundreds of dollars with the alarm system alone, it was worth it. We are now on NBN to the Node and it is still great. No line drops, cheaper all round and only paying one invoice instead if multiple costs. Thank you

Connection TypeNBN FTTN (Fibre to the Node)

Jan has

published

Jans has been very helpful with installion and follow up service, and I am happy with the service the company has provided.

Connection TypeNBN FTTN (Fibre to the Node)

Great Service!

published

Connected to the NBN today.
So far so good.
Speed is good enough (nothing like the maximum you think you will get), but still good.
Jen (Sales Manager) convinced me to go with More Telecom.
A very pleasant and honest person.
Thanks!

Connection TypeNBN FTTN (Fibre to the Node)
  • ADSL
  • Verified customer

Great Customer Service

published

We have just swapped all of our landlines, mobiles, and internet to More Telecom because we were fed up with the poor customer service of our previous Supplier. Our experience has been fantastic and I am glad we have changed. Hannah was very polite and courteous in waiting for us to make the decision and she was a great help. Mike in customer service has been fantastic in resolving our minor problems and he does it straight away which is miles ahead of our previous carrier. The changeover has been seamless and easy.

Connection TypeADSL/ADSL2+

execelent sevrice

published

We have been connected to NBN for about 3 months & we are very happy with this service. I have also been connected to there Mobil service as well because they were much cheaper then previous provider. If there is a problem we can always ring and talk to a person that gives very helpful information

Connection TypeNBN FTTN (Fibre to the Node)

More Telecom

published
Connection TypeNBN FTTN (Fibre to the Node)

Good service

published

NBN good 2 weeks no very good Jen is very good to talk to and we never fail to have a good laugh and all staff very helpful with oldies

Connection TypeNBN FTTP (Fibre to the Premises)

Lenny

LennyBrisbane

MoreTelecom

published
Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Lenny
Lenny
  • NBN
  • Verified customer

The technical service has been great

published

I had a problem with my NBN Service which took over an hour to resolve. The operator, Rick Herrera, was pleasant and very dedicated and together we persevered until we had success. At all times he was pleasant and easy to work with. Well done Rick

Connection TypeNBN Wireless

Review collected in partnership with More Telecom

great help wth live chat

published

my internet was slow, live chat was great!! very helpful got a lot of different issues fixed customer support was quick and efficient, we upgraded and organised online payment and billing.thank you

Connection TypeNBN Wireless

UPPER MAIN ARM

UPPER MAIN ARMUPPER MAIN ARM

Jen Canlas , ADSL - FANTASTIC AND COMPETENT!

published
Connection TypeADSL/ADSL2+

The Manc

The MancMelbourne

  • ADSL
  • Verified customer

At last we have quick INTERNET!

published

After finding the guys at More Telecom online I spoke to one of the team and quickly set my company up with quick internet. Running an online company as we do the speed of our connection is vital. I'm happy happy with the great service I'm getting. Cheers Team!

Connection TypeADSL/ADSL2+

Yan

YanNorth Sydney

Perfect Service, Perfect Product, Really A Great Team.

published

More Telecom is head and shoulders above the rest. They have great prices and great service. Their team is incredibly professional and knowledgeable. While other telecom companies treated us with horrible attitude, atrocious prices and even worse support, More Telecoms put them all to shame. Australia is known for horrible telco companies and it is so refreshing to see a company that breaks that mold. Thanks guys and gals at More Telecom!


Canyl... Customer service.

published

I am really happy with the support service supplied by Canyl today. I have been with More Telecom for the past few months and must say the customer support has been excellent. Any time I have rung or emailed for assistance my requests have been dealt with very promptly and the problems have been solved. I am more than happy with the company.


Page 3 of 4

See all More Telecom reviews

Questions & Answers

JoJo

JoJoasked

Hello, the reviews were a few months ago, was wondering if the speeds and service have been maintained?
Also, it's noted that the reviews were incentive-driven, so are these actual customers?

2 answers
Don C
Don C

Yes the speeds are fast as always, even up to know. And i am a proud customer.

More Telecom
Support R.More Telecom

Thanks Don!


Bradley G.

Bradley G.asked

To the More Telecom Rep Officiall:

Is it true that More Telecom has acquired (bought) Infinity Telco or was this just for the Business side of things?

I am a Customer of Infinity wondering how this will affect me (my Account with them) and will things stay the same in the Support I get in Sydney - I value 220% Local Aussie Support, Billing etc, will all this be staying the same including the Account Manager I have at Infinity Telco??

Bradley.

4 answers
More Telecom
Support R.More Telecom

Hi Bradley, thanks for reaching out. We can happily discuss any concerns via our Infinity partner hotline: 0390219655. Alternatively please email us at membersupport@moretelecom.com so we can discuss your service specifically. Thanks.

Bradley G.
Bradley G.

Thanks appreciate it at this stage but I’ve spoken to Jake (Manager of Infinity) on Wednesday and explained to me that my Service with them won’t be affected, just on the Business side of things.

Craig E
Craig E

i joined infinity for same reason , since the take over which occurred 15/8/18 , ive had no internet access , whether you call infinity or more telecom ............ no one has cared


Raku

Rakuasked

Is more telecom availble in sydney metro areas?

2 answers
Damien S
Damien S

More than likely yes, best to call them and ask.

More Telecom
Support R.More Telecom

Yes, we're available nationwide. If you are considering an NBN service, we have national NBN coverage so if it's live in your area and to your property, we'll be able to provide it. Thanks.


Get an answer from our members and More Telecom representatives

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