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NBN (See All)
4.2 from 192 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Pros

Easy to set up
Good speeds

Details

About More Telecom

More Telecom is an internet service provider that offers both nbn and mobile plans, as well as business-grade Ethernet and phone solutions. The company is Australian-owned, with a head office in South Melbourne.

More’s nbn plans

Starting from $66 a month, More’s nbn plans let you bring your own modem or buy a Google Nest Wifi system, which has multiple options to suit different sized homes. You can expect typical speeds of up to 205Mbps with More.

More’s mobile plans

More offers sim-only 1 to 100gb mobile plans starting from $10 a month. You’ll be using parts of the Telstra 3G and 4G mobile network when you sign up to More mobile. All plans don’t have contracts and let you enjoy unlimited call and text within Australia.

Points of praise:

  • They also said that it was quick and easy to set up, and that the online portal was also simple and intuitive to use.
  • Reviewers appreciated the good speeds they had while using More.

What reviewers were split on:

  • Most negative reviews (1 or 2 stars) were from users who felt let down by More’s unresponsive or unempathetic customer service. However, there were also a number of reviewers who found that More’s customer service was excellent, citing the patience and availability of the support team for their positive review.
Compare all 6 More
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $77.00$99.00$119.00$66.00
Typical Evening Download Speed 50Mbps92Mbps205Mbps25Mbps
Max Upload Speed 20 Mbps20 Mbps25 Mbps10 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps250 Mbps25 Mbps
Compare all 6 More
Visit official website

Reviews

  • Value for Money
    4.9 (82)
  • Transparency
    4.8 (72)
  • Customer Service
    5.0 (82)
  • Adequate Speeds Yes (73) · No (2)
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Reviewer Photos & Videos

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Manish R.
Manish R.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Great customer service

published

While most business are struggling to keep waiting times down after covid. I had great experience with more. No waiting time plus. spoke to 2 lovely consultants Abby & Yvonne recently, they were so polite, helpful. Absolute Superstars.

Value for Money
5/5
Transparency
5/5
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Internet setup assistance

published

I had trouble understanding the initial google setup and Mary my technical assistant from More was extremly patient and helpful and had a good understanding of the issues. Very satisfied.

Value for Money
4/5
Customer Service
5/5
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tingting
tingtingGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Great service

published

Signed up through a promotion.
Transition was smooth, today I had my first technical issue which I called for support. Turned out it's my router (I supplied my own router) has some firmware updates and reset the default.
So Avie was very helpful help me reset username and password
Just in time to watch Netflix. .
Thanks

Value for Money
5/5
Transparency
5/5
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Trying more out

published

So far its good and professional service from Marge for helping me get up and running I'm getting good speeds so far with more I recommend the company for someone looking for something cheap

Incentivised Review No
Connection TypeHFC (Cable)
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Internet Service Providers

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Hasselbaink
Hasselbaink
  • 2 reviews

Great service and customer support!!

published

Very good customer support (Edward)​ he help me set up my own modem. Quick and fast!! He helping me step by step and finally the internet is working .Im very happy :)

Value for Money
5/5
Transparency
5/5
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Maria
MariaSydney, NSW
  • 4 reviews
  • 2 likes

Excellent service and speed.

published

Got the Commbank deal, great price, great speed, great service. Probably ill keep them when the deal ends. We'll see how the prices will be then. Worth noting, the upgrade to FTTP its free.

Value for Money
5/5
Transparency
5/5
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Good. Technical support

published

Sales and technical staffs are great , special mention to Joseph. Help me patiently in setting up with my BYO modem. Have a sound knowledge in the subject. Keep it up.

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
Start DateJune 2022
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Excellent support thank you

published

Abby reversed the mistake made for my set up and spent time to go throughto get internet sorted. I was frustrated initially as I wfh & have 2 young kids but Abby quickly turned this around by offering the most amazing support. Very thankful!

Incentivised Review No
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Good technical support

published

One issue encountered in one month so far. Enjoying fast speed. The technical support executive was quick to resolve the issue and back again with blazing fast speed. Recommends to give it a try to MORE network.

Value for Money
4/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

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Super helpful staff

published

Abby was super helpful, she knew exactly what she was talking about and was able to explain it to me as simple and as easily as possible. I had some frustrations with my previous provider however Abby was able to soothe this and got my internet working.

I was also amazed at how quick the NBN was connected through More, they said 1-3 business days but it was done in a couple of hours.

Value for Money
5/5
Transparency
5/5
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Henry T.
Henry T.Greater Melbourne (Metropolitan), VIC

Good product, excellent customer service.

published

Spoke to Angel for almost an hour and she was professional, friendly and helpful throughout. The call dropped halfway through and she rang me back, unlike some companies. Great customer service.

Value for Money
5/5
Transparency
5/5
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Bryce
BryceMurray Mallee, SA
  • 2 reviews

Excellent service and great price!

published

Joined using the latest Commbank offer. The NBN service is excellent and the price is equally as great! Speeds and latency are spot on, I do a lot of testing too. Contacted customer service with a few queries, they are always happy to help. Thank you More!

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

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Hareesh K.
Hareesh K.Greater Melbourne (Inner), VIC

quick and straighforward signup process.

published

MJ was super helpful walking me through the process. as a CBA customer provides good discount. But it wasn't obvious that you also had to use the CBA credit card to make these monthly payments. isn't ideal but i understand why they do it.

Value for Money
4/5
Transparency
4/5
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Saby
SabyVictoria
  • 2 reviews

Setting standards for customer service

published

Abby, went above and beyond her service prerogative to help me with resolving my ongoing lingering issue for weeks in just few minutes. This is a living example of customer delight!. It certainly raises bar for others to match and provide not just product but excellent service with their product.
Once again amazing work by Abby and thanks MORE for superb service.
My call to move with More telecom couldn't be better.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Great product and even better service!

published

Best experience ever! Received google nest within a couple days, service on the day. Customer service was impeccable too. I’d recommend this service to anyone. They even wished me happy birthday

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Julie Lukas
Julie Lukasasked
More

As a Commonwealth Bank user, is More suitable for Seniors with reduced incomes.

2 answers
Saby
Saby

100% I can say from my own personal experience. As I'm saving approx. $30 every month moving with MORE Telecom.

More
Support R.MoreSend a private message

Hi Saby, thank you for your question. We recommend calling our sales team on 1800733368 and follow the prompts to sales. They are best suited to assist you in picking a plan that suits your requirements. Thank you, More.

jjv
jjvasked
NBN 50/20 (XL Speed Boost)

Hi I have vodafone nbn with hub modem. does it work with more. My connection is FTTN

1 answer
More
Support R.MoreSend a private message

Hi Jjv, thank you for reaching out. As long as your Vodafone modem isnt locked then it will work with More. If you require any further information, please call us on 1800733368 and follow the prompts to sales.

Blake B.
Blake B.asked
More

Where can I download the app to manage my business phone services from home

1 answer
More
Support R.MoreSend a private message

Hi Blake, we have reached out via a DM to assist you. Thanks. More Customer Service Team

See all More questions

Get an answer from our members and More representatives

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