I am very happy with the service Warren and Wilson provided to us, they were responsive to our enquiries.
It was a pleasure dealing with these people. I would strongly recommend Mortgage house.
Vibha from mortgage house went all out in securing our investment loan highly recommend her as she was so great to deal with and her customer service is a high standard
- Verified customer
Loan refinance and building loan
The team at mortgage house is very helpful. The communication from Wilson was great. Wilson was very helpful and assisted from the beginning of application until the approval and settlement. Wilson constantly updated me on the progress of loans applications in a very professional way
I would recommend Wilson and the team to anyone looking for a loan.
excellent support from customer service and lending officers
All out support following up documents needed.
Constant checking and follow up if we ever need more assistance.
Very patient and easy to talk to Ken Sayer and Wilson Yuan in handling the restructuring of our Home loan
If we are caught on a difficult situation, consultation with Wilson Yuan is very easy and has good suggestion on how to go about it, like if we really have to get legal advise before submitting our loan application
With the Gaden Lawyers breakdown of costs to pay and details of loan are very thorough and easy to understand
Mortgage House.What a Fantastic Broker to deal with.
Moved 2 Home Loans across from one of the big 4 banks and dealt with Vibha Prasad from the very start at Mortgage House. What an absolute pleasure it was. Took a wee bit longer than first thought, but Vibha got us across the line with 2 wonderfull and ultra competitive rates that is saving us serious money. Can't speak highly enough of Vibha and Mortgage House. The customer service is second to none and nothing is a problem. Highly recommended...
Excellent Service and support
We have been supported by Lyndon at Mortgage House Bellarine since we bought our first home 8 years ago. He has helped us through purchasing two homes and also refinancing our home loan. He always makes himself available and goes above and beyond in the service he provides. It has been great to know that we have had Lyndon supporting us. We look forward to his on-going support in the future.
A+ service and rates - refinance of home loan
A++ Service and rates well below that of the competitors - a painless process. I have been dealing with Lyndon from Mortgage House Bellarine who has provided such an amazing service during my refinancing process. Lyndon has been really quick to respond to any query I have had, and I received regular updates as to the progress of settlement. I am ecstatic that due to my new rate and financier, I am now in a position to complete a renovation that my now ex-Lender wouldn't allow due to the 'big 4 bank' lending restrictions in place. Highly recommend Mortgage House, and Lyndon's service (Geelong & surrounds region).
Refinancing home loan
I would like to thank Wilson & Ken for seamless experience with refinancing my mortgage. They made this an easy painless process for us.
I received absolutely professional and friendly service.
The reviewer stated that an incentive was offered for this review
Great Customer Service
We have been dealing with Quintin from Mortgage House for refinancing of our 4 different investment property loans.
Quintin was very quickly able to provide primary assessment letters for refinance. Overall process was very straight forward and hassle free. Property Valuations also came out fair.
Quintin’s Subject Matter knowledge helped a lot. I would highly recommend services of Quintin.
Outstanding service and willingness to go above and beyond
I can't speak highly enough about the service I was afforded by Warren and his team. He went above and beyond from the moment he picked up my first call. Communication was always very open and I received consistent updates all the way through to settlement of what was a complex refinance and new purchase. Warren also secured me an excellent rate for both loans - superior to anything I had seen available in the market. If you are looking to engage an expert in mortgage brokering, look no further.
Great experience from the start to the settlement and thereafter so far - no complains.
Chris Monaghan in particular - is very patient, knowledgeable and helpful.
Would recommend their loans to anyone looking for a good deal outside the big 4.
Loan House review
The communication from the Loan House team was amazing. We were constantly updated on the progress of our application. When additional documents were required by the lender, Loan House assisted greatly by providing information on the best way to source these. I would highly recommend Andy and the team to anyone wanting the personal approach.
Reviews on here are not genuine!
We went with mortgage house because reviews on here were good - however, after settlement was complete my rep emailed a link to THIS SITE asking for feedback for their performance review. I.e. they are manipulating people into providing reviews based on the customer rep and not the company as a whole. Paperwork wasn’t sent through until we chased it up and this delayed our settlement.
They also do not do the first home owner grant paperwork so you will need to do this yourself
I also asked if insurance was required for the loan, received no ...
This review is for Carolyn Manaloto from Blacktown branch.
She was very helpful and assisted from the beginning of application until the approval of Homeloan.
She supported our application anytime and anywhere around the globe. She followed through her words and was very reliable. She ensured all details are satisfactory prior to submission to make application seamless, effective, transparent and efficient. She assisted us now for numerous occasions and without a doubt, she will do to all customers. Very approachable and sincere as well as c...
******* Top service
my lending specialist Quintin Tudge was great , approachable and always provided clarity in every stage of my application. patient and able to get us over the line at last Would highly recommend to all my friends .
The reviewer stated that an incentive was offered for this review
Finally an intermediary who listens.
When refinancing, it’s important that you remain informed and that your questions are addressed in an informative and relevant way.
Mevan took the time to understand me and my specific concerns, he then recommended a solution that was fair for both me and Mortgage House.
Excellent Product, Friendly Service, and Honest
As i was looking for a change from one of the Big 4 due to the my Banks Customer Service deteriorating over the past few years. I did some research and found Mortgage Finance, which had a good Rapport plus several Canstar Ratings. I decided to give them a call and communicated my needs and requirements with Pierre. He described a number of products Mortgage House provided. Then Pierre offered me a great product with a fantastic rate that no other provider was able to match. Pierre diligently helped me with all the paperwork. The turn over was r...easonably quick. Pierre was courteous and had a friendly voice. I believe Pierre treated me as an individual and I felt special. At his point in time the process of change is on schedule and I am very happy with the minimal cost of refinancing. Thankyou again Pierre Bezuidenhout for finding a great solution to my refinancing needs.
Very easy to deal with and one of the best deals around
I was stuck between a rock and a hard place before I approached Mortgage House. Not only were they able to assist me where others were not, Chris Monaghan made my experience stress free by answering all of my questions and reassuring me throughout the whole process. I recommend Chris and Mortgage House to everyone.
Excellent service. Had everything organised within 24hrs!
I saw an advertisement for Mortgage House variable rate of 2.89%, sounded too good to be true but thought I would enquire anyway. Amelia O'Connor contacted me and sent through some forms to gather info and see if we'd qualify. I returned it within half hour and heard the same day we met the requirements to switch. She was very clear in listing all the documentation she would require, answered all my questions in regards to offsets, redraw, settlement and govt fees, repayment frequencies, extra repayments etc. I was able to get all documents cer...tified and sent back to her and we got conditional approval less than 24hrs after first making contact! It was probably 2 more weeks for employment verification and house valuation etc but overall it was wrapped up so quickly and Amelia was seemingly always available,very professional and no question was beyond her reach. Settlement done and dusted and now paying 2.89% what more can I say?! Call Amelia O'Connor :)
Very Good service.
Great service and very quick in responding your emails and phone calls. Also great Iin Explaining any issue you have or clarifying an offer for you.
Very happy to go through mortgage house and I would recommend it to anyone.
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Questions & Answers
Is it possible to disclose how much is your total discharge & other fees (e.g. legal fees)?
Mortgage H.Mortgage House Home Loans
Hi Stephani, discharge and other fees are dependent on the loan you acquire including the loan structure, how many security properties and state in which they reside. If you can let us know your circumstances and we will be able to get some information to you – alternative you can call us on 133 144.
Is it possible to borrow more than 90% with mortgage insurance?
Good morning ive bein given the run around from my broker what is the availability of your brokers to come out and discuss my situation need approval asap already put a deposit down
Mortgage H.Mortgage House Home Loans
Hi Dino, we're terribly sorry about the late response. Please call 133 144 to discuss your needs with one of our expert lending specialists, who will be more than happy to assist you. Thanks and have a great day.
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