2Mortgage House

Mortgage House

 Verifiedmortgagehouse.com.au
2Mortgage House
4.6

3,292 reviews

PositivevsNegative
92% · 3,025245 · 7%

Loan TypeFixed Rate (336), Variable Rate (1,200), Line of Credit (7) and Split (81)
Loan used for
  • First Home (216)
  • Second Home (160)
  • Investment Property (275)
  • Renovation (39)
  • Refinancing (576)
  • Home Construction (53)
Loan Term26.311 years
Transparency
4.6 (1,641)
Customer Service
4.7 (1,729)
Application Process
4.6 (1,571)
Timeliness
4.5 (1,575)
Online Tools
4.4 (667)
Attentive customer service
Transparent throughout whole process
Competitive interest rates

Reviews

3,292 reviews
Canberra couple
Canberra coupleCanberra Central 2602, ACT
 

Best experience we’ve ever had!

Absolutely amazing service. Hands down the best experience we have had re-financing our mortgage. Wrote back to emails straight away or called when necessary. We didn’t think it was possible to get out of some financial trouble after being knocked back a few times, but Allan was positive & supportive the entire way. We felt he had our back & was fighting to help us. We are in a much better position now. If you need some help, Allan & the Mortgage House team are a stand out, just give them a call & you won’t be disappointed. Show details ·  1
Fez
FezSouth East Queensland, QLD2 posts
  Verified
Mortgage House
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Marilyn
MarilynSydney, NSW3 posts
 

AAAA+++

Excellent experience! Thank you so much Myles Farrell, the lending officer @ MH for a very smooth and stress free time with my refinancing home loan! Always going above and beyond and his customer service is exceptional, always got back to me straight away and fixed any problems I had with great ease, always easy to reach and kept me updated with the process of the loan and explained every detail throughout the process. I highly recommend MH and if every staff member is anything like Myles, the experience will be a breath of fresh air! Once again, thanks Myles! Show details ·  1
Jaden G.
Jaden G.Sydney, NSW
 

A solution for every problem!

Mortgage House by far goes beyond expectations in finding a product that is tailored to your needs. A big thank you to Mae Ann for making the process smooth and seamless! Show details ·  1
Jackie.M
Jackie.M
 

Fantastic first home buyer experience

Allan my Senior Lending Manager made purchasing my first home a very positive experience! Allan has exceptional knowledge and supported me throughout the whole process. Excellent communication and provided me with regular updates. I would highly recommend Mortgage House to anyone looking for a home loan! Show details ·  1
Tj S.
Tj S.2 posts
 

Made the impossible possible

Mittal and his team made the impossible possible for us by re-financing our land mortgage and getting us a construction loan, all in one go. Even the previous broker we hired couldn't even help, It was unbelievable and breathtaking how everything happened so fast with Mortgage house.

I would highly recommend you use their services to make your dream come true like ours today. Show details ·  1

Hims B.
Hims B.Sydney, NSW
  Verified

Exceptional - Mittal Shah

Mittal Shah has been exceptional throughout the purchase of our new property and refinancing the existing home loan, Mittal goes above and beyond to keep the service levels high at peak, Morgage House has a true asset as Mittal, appreciate all your help Mittal for exceptional service. Show details ·  1
Parashar Barot
Parashar BarotSydney, NSW2 posts
 

The best experience ever

I would like to pass my gratitude to Mittal Shah who has assisted us in our loan. Mittal has shown great patients and guided us all steps of our loan process. I recognized Mittal's great customer service, communication skills and great patient. It seems that he is a great assets to the organization.
We would definitely recommend Mittal Shah to our family and friends. Also we would be ready soon for our second home loan.
Thank you and looking forward to receiving your assistance again Show details ·  1
val
valIngleburn17 posts
  Verified
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Mortgage House
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Graham Atkinson
Graham AtkinsonQueensland
 

Outstanding customer service by Ash!!!

I would like to thank Ash Nalin for his genuinely wonderful customer service. I knew I made the right decision to switch to Mortgage House based on previous service, and once again I am more than happy I switched to you. On this occasion I was applying for a top-up to my home loan. Ash went above and beyond in his customer service and kept me informed regularly. He was just so super friendly and helpful every step of the way. I had a minor issue with the valuation (not Mortgage House's fault) and Ash went out of his way to solve the issue. Nothing was a problem for him!!!! Great customer service by Ash and I can't thank him enough and would be pleased if this feedback was provided to him. Show details ·  1
Praveen R.
Praveen R.South East Queensland, QLD3 posts
 

Construction Home Loan - A welcome change

First time doing a home build and not a normal process to get a loan like other home loans. Initially skeptical but Quintin made all the difference. Quintin was always on the application process and continually kept me updated with the progress until the end, including promptly requesting documents as required. During the final stage, made sure the loan offer letter was made as early as feasible so that settlement can happen as planned, which did. Thank you for your sincere efforts and patience, Quintin. Much appreciated. Show details ·  1
Tibor
Tibor
 

Quintin Tudge Senior Portfolio Manager

Quintin was very helpful in getting me the loan and getting it done on time. Show details ·  1
Transparency
Customer Service
Application Process
Timeliness
Whitefeather
WhitefeatherSydney, NSW4 posts
 

best service

Allan was too supportive in whole lending process. I like he is very honest and straightforward. Show reply
Jonathon S.
Jonathon S.Sydney, NSW
 
Application Process
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Parashar Barot
Parashar BarotSydney, NSW2 posts
 

Exceptional service ever

Dear Mittal Shah, thank you for your assistance in our home loan. Your knowledge, skills and great customer service has given an exceptional experience. We will recommend Mortgage House and yourself to our friends and family. Keep up the good work and I am sure you will get the well deserved recognition. Thank you Parashar Barot Show details ·  1

Questions & Answers

PAUL V.
PAUL V.

Hi,what is minimum amount of home loans?

Mortgage House
Mortgage House   DM   
Tess
Tess

I would like to find out if a pensioners who own her/his property is eligible to borrow against her or his property while relaying on Pension?

Marcus
Marcus  

Not knowing your exact situation I couldn't say for sure, but depending upon how much wanted to borrow and the value of your property it might be possible, contact them and ask

Mortgage House
Mortgage House   DM   

Hi Tess, thank you for your question regarding borrowing against a home whilst on a pension. We have a number of options which may suit this scenario. Please contact 133 144 to discuss further. We look forward to being of assistance.

Alka K.
Alka K.

Can I borrow land to build house later if have already house

See all Mortgage House questions

Details

About Mortgage House:

Mortgage House is a non-bank lender that provides home loans to Australians, whether they’re buying their first home, refinancing their loan, or investing into their future.

They offer the following types of loans:

  • First Home Buyer: to help you buy your first home and move in sooner.
  • Second Home Buyer: for those who have built up equity in their current home and are considering buying a home for the second time.
  • Investor: to help you find a loan that suits your needs and goals when purchasing your first investment property or adding to your portfolio.
  • Refinancer: to refinance your loan to suit you as your lifestyle or financial circumstances change.
  • Construction: for when you’re planning to build a home.
  • Renovation: a loan for when you want to upgrade or improve your residence.
  • Relocation: for when you’re relocating your house, moving home loans, or moving home.
  • Self Employed: to help you find a suitable mortgage when you’re self-employed and it may be difficult to provide full financial statements or evidence of income.

The lender has online services that save you time and energy; you can apply for a loan with a simple online form that can be completed in 15 minutes.

Points of praise:

  • Most reviewers had high praise for the customer service they experienced with Mortgage House, saying that it was professional, knowledgeable, and attentive. Some first home buyers said that company representatives answered every question they had with incredible patience.
  • They also found that staff were honest and transparent throughout the whole process, and kept them updated at every step.
  • Reviewers also appreciated how competitive the interest rates at Mortgage House were.
CategoryHome Loans
Business TypeNon-Bank Lender
Awards 2018, 2022 and 2023
Visit official website

Contact info for Mortgage House

Mon8:00 am - 6:00 pm
Tue8:00 am - 6:00 pm
Wed8:00 am - 6:00 pm
Thu8:00 am - 6:00 pm
Fri8:00 am - 6:00 pm
Sat9:00 am - 1:00 pm
SunClosed
  • ABN: 98081508054

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