time consuming for no reason
was offered 3.54 % with 2500 cash back and file was dragged for 6 months just to find out that interst is 4.54 % and then later on they told me after 6 months that it cant be financed and they can only finance it for 6 % over 40 years.
dont waste your time guys and stay away
I was very happy with the service provided by Mitch Tierney.
I brought settlement date forward and he worked tirelessly to help me get everything sorted with a premium loan that was best for me, and always kept me uptodate with progress . Would highly recommend
My Home Loan-Financially Justifiable!
We finally changed from a major bank after 20years, it was hard at first but now feel financial freedom. Although very different from our past experiences with bank loans dealing with customer service face to face, Mortgage House (Warren) excelled in giving us 5 star customer service, stepping us through the application processes many times, responding to our emails promptly, and education on loan rates, their business and how it all works. Credit to them they were very patient and gave plenty of reassurance. I will highly recommend not just the service but their awesome loan rates! BIG Thanks
Forget the Big 4. You will get more out of MH!
I've confidently referred 2 friends already, one has referred their sister too!
Each time I want to do something I'm told what's needed and how to do it.
They even identified that I should have been receiving Tax benefit A&B when I wasn't aware of being eligible!
No customer service!
Been dealing with [name removed] from Mortgage house for 2 months now, in the beginning he was nice, attentive and called every 3 days to let us know what was happening. Then he just dropped the ball, he became condescending and rude after our estimate and bank statements didn't match (that's why it's called an estimate! Why ask a non financial person to provide you estimates when you are going to go through there statements with a fine tooth comb anyway!! You tell us what are estimates are! Don't be a zilch about it when you call to clarify- even after he told me it didnt affect our lending potential as we are only asking for half of what the system is saying we can borrow! I didn't say anything at the time, but wished I'd canned the whole thing at that point it was a big red flag over what was to come. He stopped calling, would 'miss' emails with forms sent and resent at his request. Kept telling us it would be a week, then another week, then another. Left a really sour taste in our mouths over the whole experience, apparently he is supposed to call back on the 27th (after another week because he 'missed' another email we sent with information). We are ready to pull the plug with mortgage house. Been a really frustrating experience and his rudeness and don't care attitude is beyond unprofessional. If he cancels another scheduled call we are out and will go directly through a credit union. He doesn't deserve our commission that's for sure!
Thank you to Mevan and the team at Mortgage House. The application process was quick and seamless, as was settlement of the loan. We are very happy with the result. Highly recommend them, they offer the best home loan rates around.
SMSF loans all sorted
Quintin and the settlement team - extremely professional. Prompt with answering questions, advising what supporting documents to be presented, and expected costs for re-financing. Highly recommend Mortgage House for SMSF lending.
Brilliant Personal Service
Excellent service during the application and settlement with Mr Allan Wong
Prompt, efficient communication.
Interest rate is good compared with other major banks
Will return if needing loan service in the future
Very happy to refer friends/relatives to Mortgage House
A great lender with great rates.
Mortgage House deals with all home loans smoothly and efficiently.
They offer great rates , better than the big banks.
Well worth refinancing if your in doubt.
You’ll wish you’d done it sooner.
Ring them today.
Brilliant Personal Service and Follow up with Outstanding products.
Great communication with care. Interested in long term goals for our future not just a home loan product. Always working towards our best interest and making sure we were clear and happy. We are ecstatic with our new Home Loan and look forward to achieving more financial goals with Mortgage House.
Well worth the change from your old lender
Chris was friendly and professional. When we needed advice, he would follow through with any queries we had. The loan we signed up to was very, very reasonable. We would recommend Mortgage House to anyone, if asked.
Great Service & Great Rates
Thanks Mitch for your customer service and keeping me up to date with the process. The home loan package is great with very good interest rate and settlement went well. I will recommend MHA to my friends.
Great Service. Great Product
From the moment I made contact with Mortgage House they were with me every step of the way and were always available for help and advice. They made a very complex process as streamlined as possible and I highly recommend them.
First home buyers dream experience
Thanks Mitch for making the purchase of my first home so smooth and easy, it almost felt TOO easy! You were responsive, always happy to answer any of my first home buyer questions and kept me in the loop throughout the whole process! Thanks again :)
FINALLY - An exceptional, organised, accountable Home Loan provider
Among the myriad of financial institutions offering the everything and under-delivering I am very pleased to say that my husband and I were glad, due to limiting circumstances, to contact Mortgage House for a Home Loan and another loan refinance. A rare occurrence these days to have one main contact person who assisted us through the arduous process with ease. Our contact Quintin was excellent to deal with and helpful with every request. Mortgage House were very clear with all loan requirements and happy to confirm and clarify any questions, along with providing very competitive home loan rates. We have been very impressed with the continual follow up and reassurance with all processes and requirements. Quintin and his Team have provided excellent service from the application process through settlement. We have also continued to receive follow up from staff post settlement which has been very helpful. I would certainly recommend Mortgage House and their Team. We look forward to liaising with Quintin and the Mortgage House staff throughout our loan term.
Home Loan Success
We used Vibha from Mortgage House and Vibha communicated effectively with us throughout the whole process from initial enquiry and beyond settlement of the loan. We are very happy customers.
Brijesh at Mortgage House has been very helpful throughout the process of our loan application. He’s professional and kept us informed all the time. He had done an excellent job so we highly recommend him to our family and friends.
Mortgage house was amazing!!
Allan went above and beyond and made sure we got everything we needed to move forward and he was a true professional and gentlemen from the get go. The interest rate is excellent and there were no hidden costs or big fees throughout. I would highly recommend Allan and mortgage house for all your mortgage needs to find you that new home and start for you and your family.
George at Bankstown office is a very professional and helpful. He takes his trade seriously and helped me secure a loan to buy my new property. He ensures that everything is done correctly so I do not experience any problems later on. He also listened to any concerns or questions I had about the process and explained to me in detail so I understood. He was very helpful and went above and beyond to provide me a great and easy service. He also frequently followed up with the real estate agent and broker I was dealing with during this time, to ensure everything was going as planned and properly. I would definitely recommend George to my friends and anyone who needs a mortgage.
So easy and efficient.
Mortgage house was a dream to deal with. Nick was excellent from the moment we made contact. The process was easy and undertaken in an efficient, professional manner. Interest rate fantastic too!
UBank should take a lesson from Mortgage House about efficient customer service.
Questions & Answers
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