Excellent customer service and products
Could not fault the experience. The barriers of living remote and trying to organise finance were no problem and every step was explained clearly. Excellent communication from the broker throughout the process
"Great Service" Had the pleasure of dealing with Jimmy Jain from Mortgage House for a Superfund loan. Jimmy was experienced and very professional. Jimmy made the whole process stress free. The communication level was outstanding, there wasn't an email or phone call that was not left unanswered. Can not thank Jimmy enough for organising our loan and would highly recommend Mortgage House to anyone seeking a mortgage. A very quick process and a great rate. Kara & Mic
Excellent Customer Service
Our experience with Mortgage House and Lending Specialist Amelia Connor in particular has been exceptional. Amelia handled the complexities of refinancing our investment portfolio and our new home loan application with true professionalism. We were kept informed during the entire process and Amelia was always available to answer any questions and offer support. She worked tirelessly to make sure that everything was in order to meet our settlement date and we couldn’t be happier with her service. Added bonus is a competitive home rate that will save us thousands
Wilson has helped me a lot in my whole process of refinance and always updating me and solving all the issues I had with my previous bank and very hard working fellow. Thanks Wilson for your help mate. Thanks
The reviewer stated that an incentive was offered for this review
Not a good customer service from one of their mortgage specialist. Took me 7 days to know if I can refinance with them.
Not a good customer service from [Name Removed] one of the mortgage specialist, as I always have to chase for the progress of application after submitting all docs.Took me 7 days to know if I can refinance my loan with them or not.!
Excellent service ,clear directions and quick approval process.
It's worthwhile to note that mortgage brokers are very efficient with good understanding of customer needs. Offered us a very competitive interest rates for our loan comparing the market rates
Great to deal with
Mortgage homes and especially Warren Stafford has been great to deal with during the entire process of refinancing our home loan. Great rates and customer service. We can't wait to get our investment loan through with Warren again. Recommend them always.
Excellent service - answering questions instantly.
Been a good experience with Nick who answered most of my questions right at the spot, and followed up even after my refinanced loan settlement. Overall, I am happy as of now.
700k home loan
Thanks Chris M for your assistance in getting my home loan. Much appreciated. Very quick process started with a phone call making enquiries and ended up very quickly getting a low rate home loan much better than any of the major lenders.
We contacted Mortgage House in July to refinance our existing mortgage in an effort to reduce our interest rate and received a very prompt response. We were assigned a dedicated lending specialist, Mitch Tierney, who I can not speak highly enough of. He was our primary contact from application to settlement and nothing was too difficult. Our application had some complexity but thanks to Mitch's ability to understand our circumstances, willingness to assist and obvious extensive knowledge of the industry the process was effortless. There were no hidden costs, Mitch delivered exactly what he promised and all in 2 months - EXCEPTIONAL! We are more than happy to give Mitch and the team at Mortgage House the highest possible recommendation.
Best assistance with loan
I received above excellent assistance from Nick Milojevic, Nick was so professional, easy to talk to and informative. He went out of his way to help and answered any questions promptly, yet was patient in waiting for me to work things out at my end. I will highly recommend Nick to anyone I speak to . In the future i plan to contact Nick for our loan requirements.i was very satisfied with all the information and knew all the costs up front . Thanks again Nick
Amelia was available, personable and professional. She walked me through every step of the process and everything was simple and straight forward. Even after the loan settlement her service was impeccable.
Allan Wong was EXCELLENT
We found Mortgage House and Allan Wong to be excellent.
Their communication was professional and timely, fees and interest rates as agreed and the process worked exactly as they said it would.
Awesome. Cannot Fault Them.
The team at Mortgage House were a pleasure to deal with. They made what seemed like a tough refinance process very smooth. A big thank you to Mitch for his amazing customer service. I would recommend Mortgage House to anyone looking to refinance at a better rate.
Excellent Customer Service
Customer service provided by Mitch was exceptional with regular follow up both by email & phone calls, all related costs were advised prior to process, highly satisfied n will refer Mitch.
Fantastic service all round
The first and best thing is that they answer their phone every single time, something I've never experienced with any bank or service in general. Chris Monaghan was very helpful, patient and thorough, explaining everything in detail when I didn't understand. This was my first time changing banks after 7 years with 2 different banks, without using a broker. I was a bit daunted to start with but Chris' competency and knowledge put my mind at ease. He always got back to me promptly when I called. I am happy that I will pay my loan off faster and s...ave lots of money. Fantastic rate of 2.99% All staff were very helpful when I couldn't speak directly with Chris. A very pleasant straight forward process, which I'm very happy with. Highly recommend Chris Monaghan and Mortgage House.
- Verified customer
Great support from Chris Monaghan in particular, and from the mortgage house team in general. Replies to emails and phone calls were consistently prompt. As expected there was lots of documentation required, but the process worked very well. We'd recommend them, and will very likely use them again.
Great experience and best rate on the market: Chris Monaghan was brilliant!
2.99% principle and interest with an offset account!
Good customer exeperience online via the application process.
What more could you want?
I had a great experience and would recommend this to anyone!
It was great customer service, very well informed throughout the process
the Customer service was excellent, not any unexpected extra cost however there was some misunderstanding on borrower rate communicated to me. Amelia has kept me informed through out the process
Questions & Answers
Is it possible to disclose how much is your total discharge & other fees (e.g. legal fees)?
Mortgage H.Mortgage House Home Loans
Hi Stephani, discharge and other fees are dependent on the loan you acquire including the loan structure, how many security properties and state in which they reside. If you can let us know your circumstances and we will be able to get some information to you – alternative you can call us on 133 144.
Is it possible to borrow more than 90% with mortgage insurance?
Good morning ive bein given the run around from my broker what is the availability of your brokers to come out and discuss my situation need approval asap already put a deposit down
Mortgage H.Mortgage House Home Loans
Hi Dino, we're terribly sorry about the late response. Please call 133 144 to discuss your needs with one of our expert lending specialists, who will be more than happy to assist you. Thanks and have a great day.
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