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5 hours for a new car.
After spending the best part of an afternoon at my local dealer test driving and haggling over the price of my chosen new car, I left having failed to get the dealer to settle on a price acceptable to me.
The following day I contacted Motor Scout, spoke to Alice who took all the details of the particular car I wanted, and left it in her capable hands.
To be honest I was not hoping for much, but thought that I would end up with another trip to my dealer and be forced into accepting their price.
How wrong I was. Alice must have been working hard ...
Not in the interest of the customer
Of course when purchasing a vehicle you have to do your research as well as communicate with multiple different dealers to gather the most knowledge and best available price. When first called by a worker, she was initially quite friendly and provided my with a few quotes as requested.
I was then contacted again by the same worker whom i previously spoke to, i mentioned also working with a few private dealers as well as motor scout to gather the best quote and price for the car. This lady became quite rude, when hearing i was comparing their ...quotes to other dealers. She mentioned that she wont work on my request any longer as i was taking their prices to compare. I mean... I’m purchasing a car that is worth a lot of money ... i want to consider every possible option before spending $46k. Anyways, she also stated “we only get paid through the dealers we quote, so I’m not going to work on this for you any longer”. Caller did not seem to be interested in customer service or the interest of the customer. Not to mention she failed to mention the timeframe i had to accept the quotes, before they expire, if i had known, then i would have gathered all my information with my private dealers before working with motor scout. The caller then hung up and also removed all quotes that had been given to me prior. Not to mention the day i signed up to work with motorscout, i told the worker the day she contacted me that i was working with private dealers on the side and is using this website to compare prices, and if they got me the best available prices i would purchase my desired vehicle through motor scout. She did not mention having and issue with that prior to agreeing to work with me. Needless to say i am NOT happy about being rushed to purchase something of such high value, as well as the rude and self interested worker. I unfortunately did not have a good encounter with the use of motor scout, and cannot say i recommend it.
Thanks Sarah. I was a bit sceptical at first, but thought "why not" give it a try? I advised the car I wanted and within hours I had a number of different quotes - all my questions were promptly answered. It took all the leg work out of buying a new car, and ended up saving $4k off the list price of the current year model.
Great service and saved us money.
Thank you to Chris for sourcing a great price on my new car! Chris listened to what we wanted to buy, did the running around for me and found the best deal. I am usually not one to sign up same day, but was extremely pleased with everything. So easy. Wouldn't hesitate to recommend to friends and family.
Thanks Chris, your awesome.
The best way to buy a car!
Buying a car is so stressful and when my friend recommended Motor Scout, I thought it was worth a go! I was pleasantly surprised by the ease & efficiency using Motor Scout and very impressed with the excellent service I received from Sarah. I was expecting to wait at least 5 weeks to get my new car (due to covid-19) but after contacting Sarah within 2 days, she had sourced the car I wanted in the colour I wanted, it was available within a week and for a very good price. Sarah was so lovely to deal with and I highly recommend her and Motor Scout.
Ok. I know nothing about cars and hated the idea of getting ripped off by sleazy salesmen. Even popping in to the dealership to do a test drive felt a bit slimey. Sarah was my consultant and she was fabulous. She called me right after the test drive, got 5 quotes within an hour and I had locked in an amazing deal that afternoon (cheaper than the drive-away price, extras thrown in and a mere 4 month wait time, which is way quicker than the 12-18 month I've been quoted elsewhere). Instantly saved about 3k, which I'm very happy with as the car I'm...after has been in limited supply across Australia for the past 1-2 years Side note - I also tried using another car broker service at the same time, and they were nowhere near as good. It's been three days and their first quote is stuck with their pricing team and has a 12+ month delivery.. no thanks!
If you are thinking about using this service I highly recommend Alice. Alice did a wonderful job and I must say the market was tough to find a good deal even when I looked around myself before I took on Alice, I noticed that there was not much interest in the sales teams to engage me as there was a shortage in certain cars. It was like the car yards didn't want you to buy and it made it harder because we were after a particular colour and no one had the colour so made haggling harder. I thought that maybe Motor scout would be better and they ...would get a rush on dealers as it was coming to the end of the month but to my surprise there were only a few who came up with offers at first and you are given around 48 hrs to get the offers in and in the last final hours when it looked not so good and the few offers we had were not lower enough, then early in the morning I got a phone call from Alice and I asked how she was as she was a bit down because it wasn't looking too good, but she said she a great and had great news which it was and in fact it was fantastic news, We immediately accepted the offer and it came with all the extras we asked for including a full tank and even a special number plates which wasn't in the wish list to suit the car and delivered to front door. The carsales who contacted me as he was the one who came up with the offer at the last moment was very nice and helpful and I nicknamed him dark horse as that is the one that everyone wishes they had picked as he had come out of the blue to win so to speak. Keep the faith Alice I know I worked you hard and you didn't disappoint me. Till the next time I am looking for a great deal I will be contacting you. Thank you Alice.
It's like having a best friend with great negotiation skills
I hated the concept of buying a car - and getting into the whole psychology of selling. I wanted the car, I just didn't want all the hassle of pressure and guilt tripping from the dealers. Motor scout cut through that for me. They secured an offer significantly lower than the one provided by the dealer - after I had asked him to give me his best price. It turns out later that this wasn't his best price, and he is sorry that I didn't go back to give him a chance to match a better offer. I am confident that I have paid pretty much the lowest price I could have - and I am also confident that I would not have been able to do this on my own. All done in 24 hours. Thank you Brad.
Well worth it!
Like many others, I'd heard about this type of service. I just googled car brokers and a few came up, but noticed Motor Scout got 4.9 stars!!! Logged into their website & registered on the weekend, by Monday Brad had given me a call and went through a few details, as we were looking for 2 cars. We started receiving bids the very same day and by mid week we had the deal we wanted and saved more money than the drive away price. Brad was great and we are more than happy with our deal on our new car.
This is the perfect service for busy people.
I highly recommend this service for people looking for a new car but don’t have the time to look around and negotiate with car dealers.
Chris was amazing! He was very friendly and went above and beyond his services to help me secure the perfect car for me without all the hassle. Thank you for making it so easy!
I would definitely use this service again in the future and recommend all my friends.
Will use Motor Scout again for sure!
I found out about Motor Scout by complete chance and I am so happy I did.
Motor Scout were very easy to deal with; promptly after making an enquiry on their website, one of their representative’s Brad was assigned to me, took down the details of the car I wanted, and it didn’t take long for quotes to start coming in. With Brad’s help we had a number of great quotes in no time, in fact, our local dealer thought we were bluffing when we said the quotes we’d received. Thank you Brad and Motor Scout!
Highly recommended and a very easy process
The process and experience with buying a new car via Motor Scout was outstanding. I would highly recommend this service for anyone looking to buy a new car. The Motor Scout team were very professional and responsive. I knew exactly the car I was after and was previously speaking directly with dealerships. By using Motor Scout I was able to secure exactly the car I wanted within 3 days at a 10% discount to the best direct dealership offer. I’ve subsequently recommended this service to a couple of clients who were equally thrilled with their results. Will use again for the next car also.
Definitely use for getting a new car!
Sarah was awesome through the whole process. She was very patient and understood what I was after. She got me a great deal and saved me having to visit many dealers to haggle.
Definitely give this service a go if you are in the market for a new car, you have nothing to lose!
Thanks again Sarah, can't wait to get my new car!
Questions & Answers
Hi can you please provide me with a quote for a Mazda CX 3 Akari AWD 2020 model? Thanks
So what is the average savings on a vehicle in a percentage? 10%? 15%?
Motor ScoutMotor Scout
Hi Niko. The discounted saving will vary depending on your state and vehicle selected but to give you an indication, we've saved client on average just over 10% this year.
I hope that helps!
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