Very poor warranty service in SE QLD (but great follow up from interstate)
I had window tinting done through MotorOne when I purchased a new vehicle 6 years ago. The paperwork said lifetime guarantee so when I noticed that the rear windscreen had become horribly bubbled I contacted them. First they were difficult to contact, not responding to phone messages, and slow to respond to emails, then they insisted on my supplying the purchase receipt for the car that showed their product (which was listed as 6 Star Window Tinting and didn't mention MotorOne) even though I had all the relevant warranty paperwork which stated ...that they kept records and did not say I would have to produce the receipt. When I eventually obtained a copy of the receipt from the dealer they went ahead and honoured the warranty and replaced the tinting, but a week later a large bubble has formed and I can't spend another day off work getting it redone. There's no way I'd every deal with these people again. Poor product and poor service. Edit: Head office contacted me regarding my original review, and were very helpful. If I was keeping the car I'm sure I'd have the work redone properly. The product I purchased from Motorone is no longer used or supported by this company. Also, it was the Motorone repairer in Mansfield that I'm not impressed with rather than Motorone itself, so I've changed my review of this company from 1 star (the repairer in Mansfield) to 5 stars (Maureen from head office) and averaged it at 3 stars.
Warranty ring around
***EDIT*** since posting this review motorone have been great and have had my problem fixed I have updated it from 1 star to 3 star as they offer a lifetime warranty and shouldnt have taken a product review to make it happen. The warranty process could have been a little bit easier.
Wife bought a new Kia Cerato 6 months ago with paint protection, washed car on Sunday only to find a small bird dropping on boot lid at the end of work on Monday. Removed it to find it's left a stain about the size of a 5 cent piece in it's place ...ummm! And can not get rid of it. Have had other bird crap on it before and no problems.
Not happy Jan! Pretty disappointing. Not sure if we will bother with a claim after reading the negative reviews here. Don't know if it's worth the grief or time.
They either missed that spot or it's a crap product, time will tell I guess.
We’ve had paint protection and tinted windows.
We didn’t really notice a difference in the paint after protection.
We’ve had bubbles in the windows. Once car was even taken back a few times, and there’s still some.
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Amazing when you buy a new Car and then get bombarded or enticed to add paint protection. I woke up to it later and came to the conclusion that Motor one paint protection is not worth wasting a near $1000 on. First of all" You can do it yourself much cheaper. There are d.i. your self products out there. It does not take an expert, though they will always have you believe otherwise. Lol! It is mere follow the prompts in prepearing your vehicle. Besides this, Motor one product does not last near as long as claimed. And yes! I did follow their pro...cedures in trying to maintain a protective layer. Bought my own Nano paint protection and ended up with same or even better results. Even better it was a whopping $800 cheaper! Paint protection in general is over rated. I get better ongoing shine and protection using a top rate product of Carnauba wax. Bowdens own brand works well and there are other good brands too. It costs much less and if you wax your car regularely every 3 months and don't mind a little exercise moving your arms then you be much better off. As for me? I stick to not blowing hard earned dollars on an over rated product of Nano protection and instead keep on with show room products such as high grade quality Carnauba waxes.
My previous review of MotorOne needs to be amended. [name removed] from MotorOne rang and my car is being fixed! Absolutely stunned and amazed. Can't fault the service this time around. Well done MotorOne, faith restored!
Questions & Answers
If Audi Geelong are propsing a Hydro Protektiv coating for my car before delivery - who is putting it on... and will MotorOne check the coating for me if i'm not happy with it?
yes andrew, motorone will definitely provide backup to your satisfaction. support is the cornerstone of their busness. i have three prestige vehicles each with the special coating, the difference and longevity can be enjoyed by the enthusiast. frankt
How do I remove this useless product from the paint of my car? When it was sold to me I was told it would make the paint "hard as a rock". I've had the car 2 months and it already has a scratch. I have read the fine print and all it does is protect the paint against bat poo (as long as you wash it immediately, which I would do anyway). I feel entirely ripped off. To make matters worse, you can only wash using the expensive product that must be brought at the dealer! Can't go to a car wash! I want the "paint protection" gone so I can just wash it normally.
With today's new cars, the exterior can be made up of various surfaces beyond just paint such as black highlights made from plastic that can easily pick up marks. When I buy a new car, will purchasing the ceramic protection be applied to all surfaces?
I want full protection if i purchase.
Hello and thanks for reaching out to us regarding protection for your new vehicle. The HYDRO ceramic coating is applied to all exterior surfaces (excluding glass). This includes plastic bumpers, exterior mirrors and trims. Provided that these areas are painted they are covered under the HYDRO Limited Lifetime Warranty.
Hopefully this will assist.
Happy motoring and regards,
National Quality & Compliance Manager.
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