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Mountain Bikes Direct

Mountain Bikes Direct

4.6 from 30 reviews · View Statistics

Reviews

4.6

11 reviews
5
(10)
4
(0)
3
(0)
2
(0)
1
(1)
  • Product Quality
    4.9 (10)
  • Return Claim MadeYes · No (11)
  • Shipping
    5.0 (3)
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Quick service, support Australian business!

published

Excellent service, great range, quick delivery. Prices often cheaper than importing from the US or UK. Cannot recommend highly enough. A great Australian business who I will continue to support where possible.

Product Quality
Shipping
Return Claim MadeNo
Mihai K.

Mihai K.South East Queensland, QLD

  • 3 reviews

Why didn't I use mtbdirect earlier

published

The prices are very competitive even with large overseas sites the order I placed came on the second business day they where very informative the package was very well packaged definitely whould use again they have good quality products at a great price

Product Quality
Shipping
Return Claim MadeNo

The Place to go in MTB parts shopping

published

From the get go the customer service is second to none online. I was immediately notified that an employee was online to assist and let me tell you i got all the information i needed and some! ABSOLUTELY RECOMMEND

Product Quality
Shipping
Return Claim MadeNo
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Keen mtb dog

Keen mtb dogGreater Melbourne (Inner), VIC

Mtb direct. Going downhill

published

Mtb direct were a great company around 4-5 years ago and I've spent thousands of dollars with them, though the last couple of years have gone downhill, especially shipping/customer service. Disappointing.

Product Quality
Return Claim MadeNo
Ripped Off !

Ripped Off !South-Eastern Region, NSW

  • 12 reviews
  • 8 likes

Excellent Online Shop

published

Have been buying from these dudes for a couple of years now and they are exceptional. Offering a massive selection of goods and lots of hard to find parts, live chat to help you with questions, real item descriptions with useful info on the product and a really good order and delivery system to keep you up to date during the process. Lots of bargains every couple of weeks and prices are generally pretty fair for a local shop.

Product Quality
Return Claim MadeNo
SJW

SJW

  • 6 reviews
  • 7 likes

Great service, product knowledge, range and prices

published

These guys are my go to. They are not always the cheapest, but often are and have great prices regardless. But what you do get, is friendly customer service that you will never get from the huge online guys like CRC etc. I've had some pretty bad experiences with the bigger offshore co's.

Product Quality
Return Claim MadeNo
Lasse Juel H.

Lasse Juel H.South East Queensland, QLD

Amazing Customer Service

published

Amazing Customer Service. Fast delivery. Great Prices.

Had an issue with a faulty product and got instant refund and above and beyond customer service. No hassles and exactly how I would expect to be treated in "the perfect"world. This never happens - so impressed.

Go Team MTB direct !!

Product Quality
Return Claim MadeNo
El Rey

El ReyBrisbane

  • 25 reviews
  • 18 likes
  • Verified customer

Very good online shopping experience

published

PROS
• Item was 10%+ cheaper than nearest other retail prices
• Ordering online was simple
• Communication about postage of item was good
• Item arrived quickly and well-packaged

CONS
• No cons to purchasing through Mountain Bikes Direct

I'd definitely order from them again.

Product Quality
Return Claim MadeNo
Daniel Thomas

Daniel ThomasSouth East Queensland, QLD

These guys are on another level. Don't shop anywhere else!!

published

I have received nothing short of amazing service from Mountain Bikes Direct! Quick response to any inquiry, always solving any problems. Best online retailer i have ever used! Not only extremely quick service but they also go above and beyond to satisfy their customer - I won't shop anywhere else. Prices are very competitive and a fantastic range that is heavily stocked.

Product Quality
Return Claim MadeNo
Bike Shops

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Colt 45

Colt 45Cairns

  • 14 reviews
  • 18 likes
  • Verified customer

Amazing Customer Service

published
Product Quality
Return Claim MadeNo
Jess

JessGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Amazing customer service.

published

Can't recommend these guys highly enough. Incompetent australia post delivered my parcel to an unknown address(will never understand how this can happen nowadays with post codes ) and not only they have helped me solve the situation but they are sending me another item for free. Amazing customer service. Definitely will buy all the stuff I can from them. Good to know they have the customers back.

Return Claim MadeNo
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