On packing the furniture and boxes into the truck, they overloaded a valuable Australian wood sideboard with heavy boxes without telling us they were doing so, and the table collapsed from the excessive weight applied to the table.
On arrival, they left only 3 out of the four legs from the table.
They have not offered compensation, nor have they responded about the missing leg after a considerable period.

I had a terrible experience using this removalist company in April. I had used them twice in the past and never had any issues, however on this occasion it was a shocking service. They scratched and damaged my teak sideboard in two places with wood peeling off it, left dent marks down my hallway, left black grease marks on my couch and bed. They also took way longer than the man estimated on the phone. It was meant to be 3 hours and I understand it was tricky during COVID without me being able to help but it took 6 hours and a $700 charge that ...

Had my new Plush sofa delivered by two men from this company. These men had no organisation skills, treated furniture without care and my home like a tip.

Part of the Plush delivery service accepted by this company is assembling and care of the furniture and these guys didn’t even understand how to clip on attachments nor understand that you don’t slide around wooden legs on solid floors as they’ll scratch the floors!
Their limited English made it almost impossible to explain that the packaging rubbish isn’t to be thrown around the house, to ...

If the prospect of getting a job cancelled a day before your move, wasting hours on administration and communications plus not getting your money back until past 6 weeks, then Move My Stuff is your removalist of choice!

Terrible experience. They aren’t a professional company and are not a member of AFRA at time of writing. Goods were damaged in the move and Move My Stuff won’t accept any responsibility. They appear to sub-contract out again and try to pass blame going around in circles. There’s no dispute resolution and have needed to claim through the bank and Consumer Affairs. We went with them as they had positive reviews, but we got two guys with a rental truck one of whom was his first day. Good damaged and were left behind and had to get someone else to...

Words cannot express my utter disappointment after I used this company to move recently.

The two guys that turned up were extremely inefficient, they spent unnecessary time glad wrapping each item of furniture, as their truck was unsuitable and they didn’t want to damage any furniture, it wasn’t even a proper removal truck, it had soft sides and a cage like system within and was covered in graffiti, very unprofessional like the two men who were doing the job. My fridge was dented in the process and a table has gone missing.
When I lodged a co...

Exceptional service
The team was great, came on time & were extremely helpful. They worked quickly & efficiently. I was very happy with the service.

August 7th 2019 Update: Disheartening Experience

I was moving into my new home, I had used their services 1 year ago so I didn't even think twice called Move My Stuff & booked my move requested for the same people however I was informed they had changed employers. I insisted to get equally experienced removalists I was assured I would. I replicated my booking as my furniture was still the same & ...

NOT RECOMMENDED AT ALL!! Be careful. I used this company this week. They not only did NOT move my things carefully but also keep 2 items. When i reached the team they sent me an email saying practically they dont care about my missing items. Wont use this company! They are the worse. Diana's removals or CBD movers are great compare to this.

Recent move from a 3 bedroom house into storage and then out of storage into a new home. I consider that I am a veteran, having moved home about 20 times in the last 30 years. By far, this was my worst experience. Boxes marked “fragile” were crushed. Table surfaces scored for failure to use blankets. I am still missing a tv cabinet. The worst part is trying to raise concerns with them. Stonewalled with responses like “not liable for damage in transit” and “You accepted the terms.” The company even claimed I did not raise any concerns on the day...

Had a move from a customer to my office and it was the most DODGY experience I've had. Do not trust them with your goods.
Drivers left an item behind, it was clearly labelled and had the address of the destination on it. They claimed they weren't told to take it but it was LABELLED to the destination and sitting under other items going to that destination.
Seriously, if you decide to use them they need an itemised list of every item because labels don't count to them.
When i asked the driver what the process was for the left item he said he...

At first I was very pleased with the service in relationship to booking and how quickly they could pick-up my stuff. However, the day of service was so full of miscommunication and misjudgments that it bordered on a comedy routine. When I called the office to find out where my stuff was (I left work early for new “early” time), only for customer service to tell me that yes, there were a lot of miscommunications but nothing more and she wasn’t sure where my stuff was. My stuff arrived past the original scheduled time and they charged me for sitting in traffic, so something to consider when booking- it is not a flat rate. The cost ended up being more than the goods I bought!

Not only did they damage my stuff right in front of me, turn up 1.5hrs late they can’t even send me a refund which I’m still waiting on 1 month later. I would go with someone else to be honest, just poor customer service all around.

My move took place a little under a year ago and with the chaos of moving in to a brand new home however it wasn't until they sent me a recent email asking if I would like to re-use their service that it jogged my memory that I hadn't left a review.

On the day of the move I was greeted by a truck that was covered from top to bottom in graffiti and not a single company logo apart from a generic Removalist sign. Not a very good first impression and certainly a very different representation of Move my Stuff.com.au truck that I saw on the road. ...

We used move my stuff for a short distance move 2 weeks ago. When the truck turned up it clearly wasn't going to be big enough for our stuff, despite clearly going through our furniture with the company. We even had 2 fridges and a bed that we didn't need to move and we still needed 3 trips.
We had a side board that was moved and permanently broken after unloading it at the new address. The removalists claimed that they informed us that it was fragile, however they never informed us of this. The company said that as it was broken in transit a...

The movers from Move My Stuff showed up on time and generally, the move went well and on time.

However, they broke an item of outdoor furniture then proceeded to lie about it when I contacted the company to advise them of this. I was clear that I wasn't looking for financial compensation, rather an acknowledgment from them that it occurred. Instead they've offered me 15% off my next move, which is hilarious considering I would never consider using them again.
So I guess if your move goes smoothly, they're good - however, if your belongings are damaged by the movers there is little to no recourse, as of course the removalists will lie so that they don't have to pay out any insurance.

I used 'move my stuff' to move from a small 2br house. I told the person booking the job how much stuff I had and they arranged what they said was the appropriate truck. I was reassured after saying I had been let down by movers before that I would have no trouble. Wrong. On the day the boys doing the job turned up on time and were friendly and efficient. However said the truck would be too small. It was. They arranged for another, ostensibly at a discount. The result was a much longer, more stressful move at almost double cost. They didn't have or even know of a portarobe and quite a bit had to be left behind. Thankfully the buyers weren't moving straight in. I certainly won't use them again.

We were incredibly disappointed with our experience with Move My Stuff. The movers we had didn't pack the truck very well so we had to do 2 trips. My partner used to be a removalist himself & in the end was directing them how to pack things & how to load things onto the trolley. We had important things we'd put in the driveway that HAD to go in the truck & they just left some of it behind (inlcuding 2 heaters which i thought had gone on the truck but hadn't & as a result got left in the rain & are now rubbish) Worst of all however they damaged...

Move my stuff moved my money! They cost me three times the price I expected. Even when they said how big a truck and how long, the cost blew out. They dented and broke items and when I said something, they said I had to tell them same day. Fine if they warned you and they didn't finish at 11 pm or after you left. They take cash but the emailed receipt never arrived. They round up the price and say it is a tip. I'm so sad every time I see my dented fridge. Things were left everywhere even when i said where to put things. I should have watched ...