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Move My Stuff
KMMGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Great customer service, but an average moving team
(3.5star would be more appropriate) I got a mattress picked up from a store and dropped off at my apartment. Customer service was great, they were attentive and friendly. They were able to book with short notice and provide a 30 min window, between 4-430pm. I got a call from the guys picking up the mattress at 3:50 pm advising they had arrived at the store. I reiterated that the mattress would not be ready until 4:15-4:30 pm, as they needed to close the shop and wrap the mattress in plastic (which is what I told the customer service team). I go...
Read moret two more calls from the guys asking if they were ready yet, which was rather annoying, as they knew they had to wait. After loading the mattress, one of the guys called and told me they would drop off between 7-8 pm, which wasn't explained to me upon booking. The customer service team apologised, and said they would wave the credit card surcharge, and the guys should be there around 6 pm. The lady on the phone was very professional. The guys arrived at 7:15 pm. When the guys arrived, they didn't smile or show any joy in being there. It was an awkward transaction, and I was relieved when they left. I think it would be great to ask your team to be more courteous, something simple like a smile, as it leaves a sour taste in your mouth about the company as a whole. 3.5stars given as quite a few things made it not run smoothly. I would probably use them again, but they might not be my first choice.
BenGreater Melbourne (Metropolitan), VIC
- Verified customer
Ok removalist, but wrongly charged surcharged
[Edit: Move My Stuff offered to reimburse the wrongly charged 3% surcharge, which I have accepted, but still have not received in my account].
Contrary to the positive reviews here, my experience was not all that positive. If your mover is [name removed], then you would do well to avoid him.
Negatives:
1. These guys had no hustle about them. [name removed] promised me folks who would not drag their feet. These guys were not quick.
2. [name removed] promised me I could pay by card. But the movers did not bring an EFTPOS machine, and tried t...
Read moreo make it work like a credit card. Obviously, the payment would decline! So we had to resort to a bank transfer. They insisted on a 3% surcharge for what was obviously not a credit card transaction. That annoyed me.
- Verified customer
SLOW
Moving a 2 bedroom apartment to another apartment. Had problems with language, they where slow, whilst unloading had to keep at them. Would not recommend.
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Questions & Answers
Be Kind T.asked
I am having New CArpet installed on the second floor of my home I have things to move from the second floor to the third floor and some totes to move from the first to the basement. This is but 1 small dress that has to be moved from 2nd to 3rd. I am unable to do the stairs. Can you provide someone?
Thank You for your time. Theresa
No answers
ARTYasked
Want to move a standard single door fridge, a top loading washing machine, an already dismantled dining table (separate table top and separate four legs and four chairs and a double bed including mattress from house in Mermaid Avenue Maroubra to 6th floor apartment on Anzac Parade in Maroubra 2 kms away. What would it cost in total including all charges.
No answers
Belle K.asked
I wish a small sofa moved from bacchus Marsh to Williamstown. What would your quote be please. Help at that end and this end.
No answers
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