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mPort

mPort

2.9 from 76 reviews

Reviews

2.9

76 reviews
5
(23)
4
(10)
3
(6)
2
(12)
1
(25)
  • Value for Money
    2.8 (24)
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Bobby B.

Bobby B.South East Queensland, QLD

Very handy , but the measurements are not perfect.

published

Love the Apple Health export

published

Ive been using mPort for a while now and they've just added the ability for me to export my data to apple health which is awesome because now I get all my data in one place. Thank you!

Value for Money

Great tool to track the kilos

published

I've been using mPort now on and off for a while and recently started using it to track my weight change during COVID. It's come a long way and I see they've put alot of cool new stuff including vidoes etc. Glad to be back onboard.

Value for Money
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Socceroostars

SocceroostarsSydney, NSW

  • 6 reviews
  • 6 likes
  • Verified customer

Poor comms to customers

published
Alex

AlexGreater Melbourne (Inner), VIC

Interesting service - but the 'walled garden' is too limiting

published

I've paid for the service for a couple of years but aren't looking to renew at this stage. I'm a runner/swimmer and find the scan information intriguing. But the truth is, it's not essential. I use Strava as my 'fitness hub'. Fitbit, Garmin Connect and RunKeeper all play a part. I have tech to record everything. mPort can't even share my last weight and height to Fitbit? Play nice with everyone or go home.

Value for Money
1 comment
mPort
Kay L.mPort

Hi Alex, thanks for reaching out. We are actually working on integrations with third party apps such as Strava and we hope this will be available later on. We appreciate your feedback :)

Elizabeth Back

Elizabeth BackSouth East Queensland, QLD

Machines need calibrating !

published

I purchased 12 month access. I don’t worry too much about the weight recording as I use WW scales at home which are accurate. Since my first scan in Oct 2019 I have lost nearly 35 kg BUT my last scan last week said my L) knee had increased by 12 cm ! My scan in Jan said my neck had increased 10 cm ! Definitely not ! These are two examples amongst a few others. So I have diminished faith in any of the other measurements given ! Very disappointed in the product at this point.

Value for Money
1 comment
mPort
Kay L.mPort
Brett

BrettMetropolitan Adelaide, SA

  • 6 reviews
  • 4 likes

Not accurate and no customer service

published

the measurements were no accurate. to start with my height was not right but you can adjust. My calves are different size by 3cm, the scanner did not pick that up.

I emailed some feedback and got no reply, If a customer takes time to give honest feedback the least you can do is reply.

The 3d image is very cool so you do get 2 stars for that.

I paid for the one off $10 report.

Value for Money
1 comment
mPort
Kay L.mPort

Hi Brett, we're disappointed to hear that we haven't been able to respond to you in a satisfactory manner. If you can please email us on support@mport.com.au with the heading Productreview we can make sure we look into this for you straightaway :)

Tieren R

Tieren RGreater Melbourne (Outer), VIC

Nice to set goals and track changes

published

I like the fact that I can set my goals now and see how I'm tracking against it. I'm doing a 8 week challenge now and find this to be very useful. I think the avatar could be better if we could see what my goals would look like.

Value for Money
Gavin I

Gavin ISydney, NSW

So good for weight loss

published

Have used this for weight loss for the last 8 weeks and it has been awesome for me. I find it simple to use and the avatar is super confronting

Value for Money
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James h

James hSydney, NSW

Amazing product to track weight loss

published

Awesome tool to track weight loss. I've been using this for the last six months to motivate me on getting fit for summer. It's been am eye opening experience! It is super easy to use as well and quite private.

Value for Money
Bren

BrenGreater Melbourne (Metropolitan), VIC

Disappointing

published

I would like mport to contact me regarding a renewal payment deducted from my account without permission. There is no contact numbers anywhere to contact your company and speak to someone

Value for Money
2 comments
mPort
Kay L.mPort

Hi Bren, please contact us on support@mport.com.au and we will look into this for you :)

Bren
Bren

Thankyou for refunding me. I appreciate it :)

Nikki

NikkiMargate

  • 2 reviews

I had to pay $10 to access the "free" report online.

published

I had to pay $10 to access the "free" report online. The report I was able to access after paying $10 gave me no additional information than a set of scales and a tape measure.

Value for Money
1 comment
mPort
Kay L.mPort

I’m starting to think this company is a scam...

published

Paid $9.95 to use Mport machine. Due to a technical glitch, was charged twice. Emailed MSupport on Jan 3rd. Jess (consultant) advised finance team will organise my refund. To date, no refund organised..no further correspondence from Jess or the finance team. Is this company a scam?

Value for Money
1 comment
mPort
Kay L.mPort

Hi Lyoko thanks for reaching out. We have organised the refund from our end already and have sent you a follow up email previously. We will ask our team to investigate this further.

Ruben T.

Ruben T.Sydney, NSW

A GOOD LEGAL WAY TO GRAB YOUR MONEY

published

You pay 10 dollars expecting to get a nice report of your scan. All what you get is whatever you see on the screen transfer to your phone and as is obvious a lot of enticing propaganda to enroll to classes. You get the detailed report if you suscribe as full member. What a scam. It's not worth it.

Value for Money
1 comment
mPort
Kay L.mPort
Wissam Kadim

Wissam KadimGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Not Accurate

published

I bought a 1 year subscription. I recently had a scan and had 16%BF did a scan at import it showed 24%BF 4 weeks later. 2 months after that it went back to 18%BF. I have a scale at home and it very accurate. At home I weight 82.5kg and at mport I'm 87kg....that 5kg off. Not very motivating is it. Get you machines calibrated or replaced at Watergardens.

Value for Money
2 comments
mPort
Kay L.mPort

Hi Wissam, can you please message us your email address so we can look into your scans for you?

Wissam Kadim
Wissam Kadim

mobilewizz80@gmail.com

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shiva k.

shiva k.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Unfair money deduction

published

I did the scan my card as pod was not working and thought it might need a scan and signed up for the free trial, but they immediately deducted $49.95 from my bank account.

When I emailed them first they replied saying 49.95 the money will ve rrefunded its been more than 10 days now they are not even responding to my email

I am very unhappy and dont what to do I am a student and I work for only 20 hours just imagine how important 50$ are to me

Please see the attached photo where we can see how much mport cares about people.

I have been following up with them literally everyday but still they are not responding

Value for Money
1 comment
mPort
Kay L.mPort

Hi Shiva, we note that your refund was processed successfully. The refund took longer than expected due to the holiday period.

Anon

AnonSydney, NSW

  • 2 reviews

Excellent for relative measuring and tracking

published
Value for Money
Allan B.

Allan B.Hunter Region, NSW

Very little consistency between scans.

published

Height changed between scans, weight would fluctuate, and so would fat free mass, often wildly.

My advice is use a machine that has a trained human operator, and that is calibrated more accurately.

In my opinion this is far too inaccurate to glean any useful information in terms of any incremental progress you may be making.

Value for Money
1 comment
mPort
Kay L.mPort

Terrible

published

I did the scan, and signed up for the free trial, but they immediately deducted $49.95 from my paypal account.
I have emailed them multiple times and tried the online chat, but there has been response.
I am very unhappy and will be reporting as an unauthorised deduction from my account to paypal.

Value for Money
1 comment
mPort
Kay L.mPort

Not accurate at all

published

Unfortunately , after the trial I forgot to cancel. Its not accurate at all. I recently did a professional body scan and my body fat is 5% lower than MPort showed me. I don't recommend and I would like to have my money back.

Value for Money
1 comment
mPort
Kay L.mPort
Page 1 of 4

Questions & Answers

Mick m

Mick masked

How do I cancel my subscription/ account

1 answer
mPort
Kay L.mPort

Hi Mick, please log on to the mPort website (www.mport.com) and then go to My Plan and then you can cancel from there :) Hope this helps.

Regards
mPort

Maree

Mareeasked

I drove an hour yesterday to Werribee to get scanned on the mport machine but it was closed for maintenance
Can you advise when this machine will be available to use , don’t particularly want to drive that far for another out of service

1 answer
mPort
Kay L.mPort

Hi Maree, I can confirm that the pod is now fully back up and running. If you have any issues with the pod being on maintenance, please call our help line at 1800 0 MPORT.

Stu

Stuasked

How do I get a refund please?

No answers

Get an answer from our members and mPort representatives

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