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Mr Toys Toyworld

Mr Toys Toyworld (page 2 of 18)

4.4 from 341 reviews

Reviews

Review distribution

5 star
273
4 star
14
3 star
4
2 star
9
1 star
41

Tsh

TshSouth East Queensland, QLD

  • 12 reviews
  • 2 likes
  • Verified customer

Pathetic service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationQueen street brisbane
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4 comments
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Good morning Tsh
We are looking into your issue and will get back to you today.

Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Good afternoon Tsh
Please contact us at
www.mrtoys.com.au/feedback so we can assist.

Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Good evening Tsh
We were pleased to talk with you today and find a resolution.


Cat

CatSouth East Queensland, QLD

  • 2 reviews

Always making an excuse to visit this store!!

published

Really love the MacGregor store due to the wide range of items, as well as knowledgeable staff. Daniel is particularly awesome! Very friendly and approachable, and always good tips about toys and games. High customer service level.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMacGregor
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Chris S.

Chris S.South East Queensland, QLD

Exceptional service at the Indooroopilly store!

published

I visited your Indooroopilly store to find a gift for a birthday party. Having no idea what to buy for a 5 year old boy as i only have girls, your friendly staff member Amy was more than happy to help! She showed me a range of products and made my visit easy! Will definitely be back again soon!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationIndooroopilly
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Celeste B.

Celeste B.South East Queensland, QLD

Best Mr Toys

published

Dan was truly awesome. Played board games with us and introduced us to fun family games. He was so pleasant and staff are great. We had the best time. So fun.

Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Extra Yard, Extra Mile!

published

Dan. went the extra kilometre with us at the MacGregor store, and provided much appreciated suggestions for Co-operative board games and STEM kits. Ask and you'll receive good advice. We also like visiting the pet store next door!

Return Claim MadeNo
Store LocationKessels Rd, MacGregor, Qld
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Kim

KimSouth East Queensland, QLD

Great place not only for kids

published

Fun, exciting, fun for all the family and friends, so much to look at, my client has got me into doing Lego also, not too expensive, lots of fun...he he

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMy Gravatt
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

  • Verified customer

Perfect!

published

Ordered on the internet a dolls pram for my mum to send to her great granddaughter. Pram arrived and is a huge hit. Service exceptional as is the product. Only downside is great grandma and nana can’t be there to see her play with it since we live in the UK. We shall definitely be using your company for years to come. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Store LocationInternet
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

nicky

nickyWide Bay-Burnett, QLD

Product is great. Delivery was fast.

published

I found it to be sturdy product. The main office notified me that they received my email request. They were friendly and helpful. It was a quick delivery. Easy to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrisbane
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Kellie

KellieSouth East Queensland, QLD

Excellent service

published

I went into the Macgreggor store today and was very impressed by the service given to me by Daniel. He showed be some new board games that interested me and explained the gameplay. It is refreshing to see retail sales people like him. The store is always tidy and has many new items. BIG FAN.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMacgreggor
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Brian Joseph

Brian JosephGreater Melbourne (Outer), VIC

First Class First Impressions.

published

I dealt today, and on a previous occasion with Catherine.
Catherine was professional, obliging, and a breath of fresh air.
Recommend Mr Toys to all my friends and family. Well done Catherine.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline.
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Hannah

HannahSouth East Queensland, QLD

wonderful service

published

Ben has been extremely helpful and very friendly every time I’ve shopped here. He has helped a lot with my questions on specific products. Highly recommend coming here for anything warhammer or things for the kids. Brilliant range of stock

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRiverlink Ipswich
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Donna

DonnaSouth East Queensland, QLD

Helpful and kind service

published

Mel S was exceptional at Springwood. She didn't hesitate in helping with my purchase and the information and personal experience with the toys, very helpful.
I had my baby with me in my arms and she assisted with carrying the toys to the counter and car.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSpringwood, Queensland
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Sarah at the Hyperdome and Jo at Springwood. Exceptional service. Great team work.

published

Sarah at Hyperdome went above and beyond! Happy to help, friendly, excellent knowledge of the range and as hopeful as I was that we’d find What I needed. We did!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHyperdome
See all answers
4 comments
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Meredith
Meredith

Brilliant! Good service is,sadly, harder and harder to experience. Always a joy to see genuine true service and very well worth recognising.
Thanks for acknowledging them.

Meredith
Meredith

Ps super powers! Love it.


Sarah C.

Sarah C.South East Queensland, QLD

Customer service 100%

published

Daniel was of great assistance to my boys and I. He didn’t have the product instore that we were after but found out when they would be getting it so we could come back. Gave us some great board game ideas was very helpful and happy and you are lucky to have such a great employee!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMount Gravatt Kessels road
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Andrew

AndrewSouth East Queensland, QLD

Great service and range of model products

published

Mr Toys at Kessels Road Macgregor, have the largest range of model kits and associated accessories I have come across. The staff are very helpful and friendly in answering any queries.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKessels Road Macgregor Qld
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Val Hill

Val HillQueensland

Great service from Corey at Indooroopilly Mr Toys Toyworld!

published

Visited the store today
to enquire about a product and even though we weren't going to buy today, Corey was very helpful, friendly, and showed us a lot of items relating to the product. These days it is hard to get good service, and this was exceptional. I had 3 little children with me at the time and can assure you, this visit is an investment for the future of that store because of his assistance. Thanks Corey

Product Quality
Customer Service
Return Claim MadeNo
Store LocationIndooroopilly Mr Toys Toyland
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Fantastic Service

published

Last week I went to Mr Toys Queen street Brisbane, Perry and Renee were amazing and went out of their way to get a product in for me
Brilliant staff

Product Quality
Customer Service
Return Claim MadeNo
Store LocationQueen street Brisbane
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Glennie

GlennieSouth East Queensland, QLD

The nicest staff

published

Love shopping at Mr Toys Toyworld with my grandsons. I find the staff and I shop at Indooroopilly and Jindalee. The staff so helpful and kind to the little boys. I have shopped at Toowoomba once and again could not fault the service, amount of choice and how ell set out the stores are

Return Claim MadeNo
Store LocationJindalee and Indooroopilly
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Kate

KateSouth West, QLD

Very friendly and helpful staff

published

The staff at Mr Toys have been very helpful and very friendly in my recent visits. I cannot fault them. They helped me with my purchases, given advice and have shown genuine friendliness in their interactions. Keep up the great work!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJindalee Home Mr Toys
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Customer service is A+

published

Hanna has been exceptional with several different inquiries, adding a product to a recent order, and helping with the return and exchange of a faulty product. Communication has been prompt and friendly. Things have been resolved in excellent time, and products have arrived faster than AusPost predicts! Amazing!
Also, everyone else who I have communicated with over the phone has been wonderful too. There seems to be an attitude of, "no problem is too large." Very refreshing. It makes me want to specifically buy things through Mr Toys because I know if there are any problems, they can be resolved hassle-free. Keep up the good work.

Customer Service
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Page 2 of 18

Questions & Answers

Michaela

Michaelaasked

Hi just wondering is there any stores on Melbourne? And is Mr Toys Touworld the same as toyworld at eastland melbourne

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Thanks for your enquiry. Unfortunately Mr Toys Toyworld is only based in South East Queensland. However you can purchase online at www.mrtoys.com.au We have the largest range of Toys, LEGO & Hobbies in Australia. The Toyworld at Eastland is independently owned.


Kylie P.

Kylie P.asked

I find it really difficult that when I want to buy a certain WWE figure , it will only let me select random to be sent out , I need a certain figure I don’t want to pay $30+ on the hopes I get the one I need and no doubles of what I’ve already got. Just wondering why this is the case and maybe suggest that it gets changed as I don’t think that suits anybody shopping .

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Hi Kylie

We totally get your frustrations! We don't like that we have to sell product Randomly Assorted also. We suggest that you call 1300 MR TOYS between 9-5pm Monday to Friday and our Online Staff will tell you what we have left in the assortment and if we haven't got the one you are looking for, they will contact the stores to try and track one down. If you call, Please ask to speak with Hanna and she will go over and beyond to get you what you are after if we stock it.

Many Thanks
Mr Toys Toyworld


Ross H M

Ross H Masked

I want to buy a Mattel game called BLOKUS, do you have stock on ground for mail delivery?

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Thanks for your enquiry. We can certainly help you with the game Blokus. It can be ordered here from our website https://www.mrtoys.com.au/board-games-puzzles/board-games/blokus-classic-7853.html
If you require further assistance, feel free to call us on 1300 MR TOYS. Thanks Mr Toys


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Details

CategoryToys & Game Shops and Physical Shops

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