2Mr Toys Toyworld

Mr Toys Toyworld

 Verifiedmrtoys.com.au
2Mr Toys Toyworld
4.4

554 reviews

PositivevsNegative
85% · 47178 · 14%

Reviews

554 reviews
MaeveV
MaeveVSydney, NSW
 

Fantastic Product - Outstanding Service!

Finally back on top of our Lego storage. And with the drawers, it’s all so organised I hardly want Mr 5 to play with it!! Actually, he’s quite enjoyed the clearing up when he gets to sort it into these lovely boxes.

Hanna of Mr Toys Toyworld couldn’t have been more helpful. I will certainly go back to the very user friendly website when I am looking for something else in the future. Show details

ML T.
ML T.Greater Melbourne (Outer), VIC
 

Fantastic Customer Service

Leaving a gift till last minute the Customer Service Team helped tremendously. Checking stock availability and prompt dispatching. Highly recommend!
Thank you so much once again. Show details
Lidiia
Lidiia
 

Thank you so much, very happy with the service

happy with the service and products, great team work. Thank you. Show details
Cherie McC
Cherie McCMetropolitan Adelaide, SA
 

Hanna at Mr Toys World Customer Service & Support has EXCELLENT customer service!

Hanna at Mr Toys World Customer Service & Support went above and beyond for me today… My son & I ever so thankful for sourcing the 30+ cars for us.

Hanna was very quick, extremely efficient and lovely to speak to. Show details

Emma
Emma
 

Cadence at Indooroopilly is amazing!

Cadence at Indro went above and beyond to help us track down a hard to find toy! Show details
Sandra M
Sandra M5 posts
 

Brittney at Australia Fair was amazing

I was after Zuru Pets Alive Paw Paw walking puppy. Brittney advised they had no stock but checked a shipment that had just arrived earlier. Brittney called me within a few minutes to confirm it was in this shipment and had it ready for me for collection. Brittney also matched the competitors pricing. I will be back and highly recommend you visit Mr Toys Toyworld at Australia Fair and ask for Brittney - amazing service!! Show details
Rose1980
Rose1980Kalgoorlie3 posts
 

RIP OFF

Ordered my sons Disney Cars truck that suppose to come with 15 mini metal cars Instead they printed the pictures of cars onto cardboard and pit it in the trailer of the truck Waited 2 months was ordered for Xmas only just received it today 01/02/2023 only for it to have 14 cars missing You already ruined his Xmas now this How unprofessional I will never buy from yous again And alot of my friends on social media have said they will never buy from yous as well Show details
Kelly
Kelly 39 posts
 

Rude staff Springfield orion qld

Staff service is disgusting at Springfield qld. So rude to customers. After seeing a staff member be rude to a customers yesterday at that store. I was shocked.. It's unprofessional on many levels. If you are in need of wanting to return something they cleary don't like it. The female staff member treated the customer like dirt. Show details
Tigger
TiggerTasmania30 posts
 

Great experience when the package was delayed

My order was delayed and I wasn't sure what was going on by a few weeks. So, I phoned up and spoke to Hannah who said my package was upgraded to express because it was taking longer than expected. Pretty cool and totally unexpected but it did make me extremely happy that they're very proactive with their customer service. As she mentioned the package would be sent the following day and that's exactly what happened.

All in all it was a great experience with customer service. Just wish I didn't need to to ring to find out what was happening. Otherwise I got exactly what I ordered. Show details

Customer Service
Judith
Judith
 

Matt from Mt Ommaney is AWESOME!!!!!!

Matt helped was very helpful in assisting with finding SQUISH MALLOW plush toys for the teenagers on my list. Shopping can be a bit overwhelming at this time of year but his great customer service had me in and out with what I needed in a very short time period.
Kind regards,
Mrs J. Lahey Show details
Paul
Paul
 

Awesome Service

The staff at the Chermside store went above and beyond, driving to one of the other stores to get me a lego rocket for my son. Show details
Alana mclennan
Alana mclennanSouth East Queensland, QLD
 

Staff

Leah and ebony at home world helensvale are honestly the most helpful staff , I went in There with what I thought was impossible only for leah to go over and beyond with helping me you have honestly made my day , it's because of you I come back every Xmas and do all my shopping there , those girls make the business Show details
Cassandra Joice
Cassandra Joice
 

Exemplary Customer Service

In the Mt Ommaney store today I purchased a rather bulky item and without having to ask, staff member Matt offered to walk the box to my car for me. I was so impressed by his cheerful nature and willingness to help. Thanks so much! Show details
licia M.
licia M.
 

Love this store

The staff in your store particular Danni are superstars! They always suggest great gifts Show details
Happy customer
Happy customer
 

Excellent customer service!

I had a query for a randomly assorted item, sales staff on the phone Hannah was incredibly helpful and followed up my later email. 10/10 Show details
Kate C
Kate CMelbourne2 posts
 

Excellent service

I spoke with Hanna about a particular toy I was having trouble getting. She was super helpful, successfully found the toy and followed up with me afterwards. Couldn't be happier, thanks a million Hanna you're a star! Show details
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Kim
Kim
 

Great customer service

I spoke with Hanna in regards to an item I was trying to find and she was incredibly lovely, helpful and sorted everything out straight away.
10/10 for service. Thanks Hanna
Pogo stick
Pogo stick
 

Great service

Very friendly and helpful staff on email and phone got pogo stick to me very quickly Show details
Bronte
Bronte
 

Great customer service by Hanna

Hanna was great at ensuring that I would receive the specific Squishmallow that my daughter wanted for her birthday, even though it was a random pick item. Hanna was friendly and so responsive. Brilliant service! Show details
Jess
Jess
 

Amazing customer service!!

Sending a huge thank you to Mr Toys Toyworld and Hanna who help me out hugely to get my sons birthday present to me in time I will be forever grateful for you being to kind and willing to help out which is so rare these days I’ll definitely only shop here for toys from now on :) Show details
Kim L.
Kim L.Hunter Region, NSW
 

Outstanding and friendly customer service

First time buying from Mr.Toys and the experience was very pleasant.I was helped by Hanna to source a toy that was out of stock online and her customer service was outstanding. Thanks again Hanna and the team for going that extra mile to help me get the toy that I spent 2 weeks trying to source. Absolutely recommend this business!
Anna
AnnaMetropolitan Adelaide, SA
 

Great service and price!

Purchased a gift for my nephews birthday which was to be posted to them, they kindly removed the invoiced and dispatch was very quick- the item was also very well priced. Very happy Show details
Annette
Annette
 

Superb service!!

Quick response to my email and exceptional customer service. Could not have been more helpful.
BWilliams
BWilliamsPerth2 posts
  Verified

They’re selling stock online that they don’t have in the stores

They’re selling stock online that they don’t have in the stores, then not telling consumers for several weeks (specific example: transformers tigatron toy). This has now happened to us twice and my son’s birthday present, that we thought we had sorted several weeks ago, isn’t coming at all. Show details
Claire D.
Claire D.Perth, WA
 

Great customer service

I ordered an RC car for my son from Mr Toys Toyworld. It was delivered promptly. My son loves it. Unfortunately, after a few days use, one of the wheels fell off. Mr Toys Toyworld have been great to deal with. They’ve arranged to Express Post a replacement very quickly. Show details
Product Quality
Customer Service
LizTr
LizTrNewcastle
 

Superior Customer Service

Hannah went above and beyond to assist with my query and was able to get the item I wanted expedited. There should be more people like her in customer service who actually care about their job. I am very happy. Show details
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Tim
TimGreater Melbourne (Inner), VIC
 

Helpful Hannah

thank you hannah!! for your patience and assistance in getting the product quickly and efficiently from brissy to melbourne. easily 5 stars for you:) plus if i'm up your way one day will shout you one of those 1kg donuts!!
Tanya
Tanya
 

Hanna at Macgregor Store

Customer Service from Hanna at Macgregor Store was A++++
I was chasing 9 of the same Panda Squish Mellows and Hanna made it happen! Hanna was so lovely to deal with and so extremely helpful, her communication was exceptional!
Thank you! Thank you! Thank you!
You are amazing Hanna! Show details
Barry Stevenson
Barry StevensonSouth East Queensland, QLD3 posts
 

Excellent Service

Told Item packaging was damaged but item okay. Offered to send item and deduct delivery fee or cancel order. Opted for Deduct delivery fee. Item promptly sent and arived safely next Day. Excellent Communication And Service. Very Happy.
Donna
DonnaSouth East Queensland, QLD
 

Wonderful service

I went to the Aspley store and was initially taken aback as it is huge with so much stock. Riley was so helpful in assisting me to find exactly what I needed for my 6 year old nephew! Show details
Pamela Rous
Pamela RousSouth East Queensland, QLD4 posts
 

The staff

The beautiful staff at Chermside are so so helpful. They suggested a different product and gave me reasons why. I even went back and bought something else as well. Show details
LISE HERING
LISE HERINGSouth East Queensland, QLD
 

Exceptional customer service

I came to the store to purchase Lego. I spoke with Jo and Tim and mentioned it was too expensive. They immediately wanted to keep my business and went online to see if they could price match with another store. They found one and saved me $30.00 immediately. Well done to Jo and Tim! Fantastic service too! Show details
Joan
JoanSydney Surrounds, NSW
 

Extra quick postage

Very reasonable prices and prompt postage. i received the items within 2 days of ordering. I would shop here again. Show details
Joyce
Joyce
 

Customer Service

Hanna provided great customer service with lots of follow up calls. I really appreciate her help and passion for her job. Thanks so much Hanna ! Show details
Noni
Noni
 

Was great so many options great customer service

Great customer service the shop is an exciting experience with so much to offer made me feel like a kid again Show details
Kristyn
KristynSouth East Queensland, QLD2 posts
 

Great Customer Service

Mr Toys processed my original order and I was updated with tracking information very soon after placing the order. After extended delays in delivery that was out of the control of Mr Toys, Louise and Hanna in Customer Service and Support have been extremely pleasant and helpful in assisting me and arranging replacement of the missing item. The response from the Mr Toys team has been outstanding. Thank you for the great service. Show details
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JUDY j
JUDY jHunter Region, NSW4 posts
 

Brilliant Servic

I was so lucky to find what I wanted at Mr Toys. I just hoped it arrived in time for my granddaughters birthday. Ordered Wednesday - received Friday!! Brilliant service. Yes, I will be using Mr Toys again! Thank you Mr Toys!!! Show details
Luke
LukeSouth East Queensland, QLD
 

Jo is a legend!

After pulling apart my sons RC car, I didn’t think I’d be able to find the parts to reassemble it. Jo form the Springwood mr toys was very knowledgeable and extremely helpful! Had me all sorted within 10 minutes. Friendly too! Thanks heaps Jo. Show details
laine
laine
 

Hudson at Kawana store

Kawana I was served by Hudson , best sales person I have ever met for knowledge/people skills/politeness/and the customer service thankyou Show details
Tara T
Tara T
  Verified

Santa’s Helpers

Our son admired a remote controlled boat, on the shelf.
The store attendant discreetly helped me get it from the shelf, pay for it & then stored it behind the counter until I could come back later that day without my child.
Thank you MrToys Helensvale, for being Santa’s helper this year! Show details
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