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Mr Toys Toyworld

Mr Toys Toyworld (page 2 of 21)

4.4 from 404 reviews

Reviews

(321)
(18)
(5)
(11)
(49)
  • Product Quality
    4.7 (276)
  • Return Claim MadeYes (13) · No (275)
  • Customer Service
    4.8 (282)

Reviewer Photos & Videos

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Jenna

JennaSouth East Queensland, QLD

Exceptional Customer Service

published
Customer Service
Product Quality
Store LocationRothwell
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Elliott

ElliottSouth East Queensland, QLD

The product is perfect can’t wait to get more

published

It took lots of time and can’t wait to get more to build and play with the service is great and fast plus I also wouldnt to be serviced any better

Customer Service
Product Quality
Store LocationBrowns plains road
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

The reviewer stated that an incentive was offered for this review

Great service

published

I highly recommend this store. It was well stocked, even though we were there right before Christmas. We bought a trike previously, which we wanted to change. Lorelle and the team were very accommodating of us. The bike we wanted had sold out, all except the floor model which they were happy to give us after checking it over eg pumping the tyres. They were able to answer all our questions and were very knowledgeable. Thanks Lorelle and the Mr Toys team for a great experience. Will definitely shop there again.

Customer Service
Product Quality
Return Claim MadeYes
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
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Best service I've had in a long time!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCapalaba
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Kirsty

Kirsty

  • 2 reviews

Not satisfied

published

Not satisfied with my purchase as the site is misleading and left me disappointed I got another toy and I was expecting a different one and the customer service was not helpful or willing to make sure I was a happy customer. Instead they pretty much said it was my fault. Was mainly unhappy that they didnt even try and didnt reply to my last email. Im not usually the one to complain as I dont like it but in this situation it just wasnt good enough.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

The reviewer stated that an incentive was offered for this review

Melanie-Troy G.

Melanie-Troy G.South East Queensland, QLD

Amazing service!

published

OMG - I went to the Loganholme store today, Christmas Eve, looking for a ‘Five nights at Freddy’s (?)’ plush toy for my son. I had no idea what it was of where to start looking. The young sales assistant, Lily, was amazing! She took so much time to search for it, she was polite and could not have been more helpful!

Thank-you Lily!

Customer Service
Return Claim MadeNo
Store LocationLoganholme
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Outstanding service from a young man at the Chermside store!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMr Toys Toyworld Chermside
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1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Maree A.

Maree A.

  • 2 reviews

Poor customer service

published

On Friday I went to your Springwood store to collect a Mecard transformer car that had been put away for me. When I got there the lady behind the counter showed me the car and when I compared it to the photo of what I required it was different. I said to the lady this is different. She looked at me and in a totally belittling voice said obviously this ones pink and white and thats green. I have never been spoken to in such a rude demeaning way like this. I have worked in customer service for 20 years now and would never speak like that to a customer.

Customer Service
Return Claim MadeNo
Store LocationSpringwood
2 comments
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

We are sorry to hear about your shopping experience please contact us at mrtoys.com.au/feedback so we can assist you further.

Maree A.
Maree A.

Thank you. I will leave it until after Xmas and have a chat with you. Merry Xmas.

Lily

LilySouth East Queensland, QLD

Being grandma with no knowledge what to buy for the boys.

published

I had a great help ON 19 TH OF DECEMBER in Brisbane . Sharon working at Macgregor store help a lot . I had no boys but have 2 grandchildren both boys age 10 AND 12 = SHE HELPED ME FIND THE RIGHT TOY FOR THE BOYS.. She took the time to look in all the shelfs to find the right one..I am pleased with the choice and hope my grandchildren will spend hours playing . Thank you Sharon have happy holidays and Happy new year 2020..all the best for your family and the little one you left at home to work.. You are inspiration.

1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
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Mr Toys Macgregor have the best customer service

published

Went into Mr Toys at Macgregor only expecting to do a quick survey of what to get the kids for xmas. The staff there went beyond to offer options and guidance. I do most of my shopping online now adays- but they reminded me about why you can never replace face to face interactions and also just knowing your sh*t. They know their product and it took my breath away. They've also got me addicted to board games now.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacgregor
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Amazing Service

published

The staff at morayfield toyworld just went above and beyond regular customer service to help me. Not only did they discreetly put things behind the counter while I did Xmas shopping with my 4 year old, but they also took them to my car and put them in the boot without my little girl even realising. AMAZING SERVICE. CANNOT RECOMMEND ENOUGH.

Return Claim MadeNo
Store LocationMorayfield
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
simplegall

simplegallSydney, NSW

  • 6 reviews
  • Verified customer

shipping cost is to high but otherwise they offer some really good price on some of their toys

published

we bought 200 dollar toys from this website but still we have to pay postage which cost almost 10 dollar. the products offers from this website pretty good and price is heavily discounted some of their toys too but if they can waive the shipping cost that will be great. items received in good condition and as describe,

Product Quality
Return Claim MadeNo
Store Locationmy toys toysworld website
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Fred

FredSouth East Queensland, QLD

  • 2 reviews

Consistently top service at Logan Hyperdome

published

Twice in the past six months I have been unable to find a product, despite visiting and callling several stores and looking online. Both times it was the Logan Hyperdome store that went out of their way to find the item, ringing several other stores and spending at least half an hour genuinely seeking to help. Despite juggling helping me with managing other customers they remained polite and cheerful and ultimately found what I was looking for and arranged to personally pick it up and bring it to the store. I could not have asked for better service. Thank you to Lorelle and your great team.

Customer Service
Return Claim MadeNo
Store LocationLogan Hyperdome

Selling goods on eBay that you dont have in stock.

published

Purchased a turtle sandbox via eBay 1 week ago. All of a sudden money returned to PayPal no explanation. Now 2 weeks before Christmas I have no present and no chance of getting one for Christmas. Extremely poor customer service.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Maureen

MaureenSydney Surrounds, NSW

It is impossible for me to check stock in stores if you only show queensland regardless of me entering a nsw postcode

published

Your programming team needs to look at the store locator program. I have wasted my time trying to find stores located in nsw with the product I want to purchase. Only queensland will come up

Customer Service
Return Claim MadeNo
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
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Over and above

published

This time of year it can get pretty stressful buying gifts but your staff member Melissa was not helpful but extremely friendly. She is definitely an asset to mr toys.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrowns Plains
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2 comments
Suzanne E.
Suzanne E.

*Not only helpful.

Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Gemma

GemmaSouth East Queensland, QLD

  • 3 reviews

Mr Toys Helensvale

published

Wow!!! Incredible staff, so helpful, friendly and patient :)
Knowledge of products & where abouts in store they were..
Easy and stress free shopping
I Will definitely be returning to this store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHelensvale QLD
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Nat

NatSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Staff- Amazing service and knowledge

published

This is now my third christmas purchase for christmas. One online and also at the Carindale Store. I must say customer service is fantastic. Knowledge of product in store and aisle number was fantastic. Cannot fault that at all. I wish more stores had such great customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale and online
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Leonie

LeonieDarling Downs, QLD

Mr Toys Toowoomba has exceptional product knowledge

published

Recently David assisted me in the Toowoomba store and was an incredible help with extensive product knowledge across multiple ages. I was specifically looking for non technology based products for my sons birthday and he was able to find me something within my budget that suited perfectly. Would highly recommend the staff in this store who went out of their way to help!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationToowoomba - Bernoth Centre
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Geoff R

Geoff RSouth East Queensland, QLD

  • 2 reviews

Mr.Toys, great that you have scale models, but...

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationJindalee QLD
See all answers
1 comment
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld
Page 2 of 21

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Questions & Answers

Tegan

Teganasked

I did an order on line
Roughly when will I get it and would I get it befor Christmas please ?

No answers
Michaela

Michaelaasked

Hi just wondering is there any stores on Melbourne? And is Mr Toys Touworld the same as toyworld at eastland melbourne

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Thanks for your enquiry. Unfortunately Mr Toys Toyworld is only based in South East Queensland. However you can purchase online at www.mrtoys.com.au We have the largest range of Toys, LEGO & Hobbies in Australia. The Toyworld at Eastland is independently owned.

Kylie P.

Kylie P.asked

I find it really difficult that when I want to buy a certain WWE figure , it will only let me select random to be sent out , I need a certain figure I don’t want to pay $30+ on the hopes I get the one I need and no doubles of what I’ve already got. Just wondering why this is the case and maybe suggest that it gets changed as I don’t think that suits anybody shopping .

1 answer
Mr Toys Toyworld
Mr Toys ToyworldMr Toys Toyworld

Hi Kylie

We totally get your frustrations! We don't like that we have to sell product Randomly Assorted also. We suggest that you call 1300 MR TOYS between 9-5pm Monday to Friday and our Online Staff will tell you what we have left in the assortment and if we haven't got the one you are looking for, they will contact the stores to try and track one down. If you call, Please ask to speak with Hanna and she will go over and beyond to get you what you are after if we stock it.

Many Thanks
Mr Toys Toyworld

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