A business designed for computer geeks not average consumers!
I love MSY Technology (I use the Ultimo store) because they provide computer gear at prices that are as low as the prices at the computer fairs that are only on once a month or once a week.
Yes, the staff are not the most helpful people around, but that is not the point of the store. If you need lots of advice on what does what or which is best, then you should go somewhere else and be prepared to pay a premium for the service. MSY Technology is the place to go to when you have done your own research and know what you want. The store is not ...designed for staff to stand around chatting about what might suit you best. They do offer advice when you are trying to decide which of two products is better and have always found them helpful in that respect, but if they had more staff, they would need to increase their prices, and I would shop somewhere else! Don't think of MSY as a typical computer store; think of it as a warehouse that accepts customers because that is essentially what it is. There are barely any products on display in the store for you to browse; all the space is used to keep a larger amount of stock. This is exactly what I like because they are a popular shop, and when I want to buy something, I don't want to wait - I'd hate to go in to the store and find out what I wanted was out of stock. The stock and price list of MSY is found on their website. Like the shop, it's not the most beautiful place, but it's functional, and their price list is easily accessible. They do say their price list is updated daily, so I always make sure to check the price on the day I go there, and they have copies of the price list available at the store to confirm prices. I have bought many things from MSY and only ever had trouble with one item - A wireless dongle that wasn't powerful enough; they allowed me to exchange for another brand and pay the difference without argument.
Great prices, good enough service
I've done a few pickups from the Ultimo store, staff have been knowledgeable and efficient albeit slightly aloof. That said I go for the cheap prices, not to discuss my lifes history with the checkout guy.
I had to return a 1 stick of memory out of 10 that I purchased as it was DOA, the young lad seemed reluctant to change it at first but checked with his boss who said no problem, offered refund or replacement straight away. I didn't even have to tap on their warranty and returns poster.
Good prices, convenient pickup location
As I told my work colleagues... I've made the archaeological discovery of the century. There are real live examples of Neanderthal Man living in Sydney today and they all seem to be working at the MSY Technology Ultimo Store! I've told me colleagues, family and friends to avoid MSY Technology in the future and support other computer stores that offer customer service.
Only pro is cheap prices.
Ultimo store in Sydney - appalling customer service. On the 13th attempt they actually answered the phone. I asked them what the process was for getting ...
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