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MSY Technology Online store

MSY Technology Online store

1.9 from 56 reviews

Reviews

1.9

56 reviews
5
(8)
4
(3)
3
(2)
2
(5)
1
(38)
  • Product Quality
    2.7 (15)
  • Return Claim MadeYes (4) · No (23)
  • Shipping
    2.6 (7)
  • Warranty Claim MadeYes (4) · No (24)
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What consumer rights? What customer service

published

Would love to give no stars

For a company that has a lot of customers they have little to no customer service. Graphics card just stopped after 18 months. Taken back, checked in store, not working, sent away, yep not working. Yet I can’t get a refund yet I am entitled to one. No one picks up the phone, no one to email, and if you try and reply to their email it doesn’t let you.
Stay clear of this company

Return Claim MadeYes
Warranty Claim MadeYes

Can I give them less than a 1?

published

Bought online - item showed "in stock" - after 4 days - past the time they said it would be ready... no luck. No-one answers the phones, can't get through on webchat. I was on hold on the office number for 35 mins before I gave up. Only way to get action was to threaten paypal dispute. So they've cancelled my order but no refund as yet. Funny they took my money quick enough.

Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedM.SPEC Lite Gaming System
Rich

RichGreater Melbourne (Outer), VIC

What Customer Service?

published

I have bought in person from the Dandenong and Cheltenham stores before and highly rate the customer service in the Cheltenham store but Dandenong is about as useful as a cast iron hang glider. After several calls (they ever answer) and many online chat messages, emails and of course voicemails they just never get back to you. Needed some more ram for my iMac and MSY was my first choice, now it's my last.

Product Quality
Return Claim MadeNo
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Pier

PierGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Unhelpful

published

I have just bought a $250 hard disk. On MSY web site didn't mention that the screws were not included. So I couldn't place the hard disk in my pc.
I tried to fix this issue with them but they have been very unhelpful.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Constellation ES3 3tb

A week wasted

published

Placed an order for an item shown as in-stock. One week later, having seen the status as "still processing" online, I contacted them. The response received was that the item is out of stock and they will refund my order. This has wasted a week of my time in which I could have purchased (and likely received) the item from another retailer. How long were they going to wait before they contacted me to tell me it was out of stock? A fortnight, a month, never?
I replied would prefer to receive the item, or an equivalent, than have my order cancelled - no response.

Warranty Claim MadeNo

Stole my money

published

Shipped half of the order, was advised they would refund the other half 3 weeks later no refund. Revived the order with an invoice stating refund was processed. Paid via PayPal and no refund. Go in store to purchase don't recommend ordering online.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
T4Sc

T4ScSouth East Queensland, QLD

  • 15 reviews
  • 3 likes

Service is terrible

published

The Varsity Lakes store was shut down (I don't like businesses having to shut down, but I think I can guess why), so I had to reach out to MSY online to report the faulty Logitech keyboard I bought from them.

I contacted them on the 29th March, 2020, using their "MSY Support Messenger," which isn't live - it simply logs a ticket in Zendesk (CRM).

Moments afterwards, I also sent an email to online@msy.com.au, explaining the issue and attaching the invoice.

Today is the 8th April, and I haven't yet received any reply from them. I just tried calling their QLD number, and their main number in VIC. Neither are answering.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech K830 Illuminated Living-Room Keyboard
Frank

FrankFar North Queensland, QLD

A company gone bad

published

A company gone bad, Have used the online service for a couple of years which has been an ok experience, but from September last year their service has turned to sh-t, Like everyone else have had bad experience with their customer service, no one answers the phones, the live chat is not live anymore and emails go unanswered for days to weeks. Have had wrong item sent the last 2 orders (in a row) still waiting on them to come back with a solution. This is what started happening years ago when they were investigated by “Fair Trades” and got massive fines, if they are not careful it may happen again.

Product Quality
Lee

Lee

  • 9 reviews
  • 1 like

They've lost me as a customer!

published

We put an order in on the 15th January, I received the email confirmation of the order. Waited weeks and nothing, no emails, no parcel. I logged into the website and checked my order only to see the status changed to CANCELLED. When were they going to tell me? They didn't! Not only that, they didn't bother to refund me either! I sent an email, no response. I called their office twice, the phone rang out (03) 97009771. I put in a claim through Paypal. My payment was refunded. I will not buy through them ever again. Previously I had no issues.

Return Claim MadeNo
Warranty Claim MadeNo
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Jackie Z.

Jackie Z.Sydney, NSW

Worst service ever they simply don’t care.

published

I purchased a laptop online from msy , it’s shown in-stock and paid thousands of dollars. 10 days gone pass still showing order processing. I tried online chat waited 45 mins no response, waited another 2 days emailed them for information. 2 days late received a email saying it was a online error and no stock, my order was cancelled, no apologies no offer for alternative options. They just simply don’t give a flying xxxx about their customers. Never mind I will spend my hard earned cash elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Ray L.

Ray L.Sydney, NSW

  • 3 reviews

No-one reads either of their email contacts.

published

Order has been "in processing" 19 days.
Sent email to "online@msy.co.au" no answer, repeat daily, no answer.
This really isn't that hard, just assign someone to read the email in the morning and after lunch.
You really have to wonder why the owner isn't more concerned about the basics.

Return Claim MadeNo
Warranty Claim MadeNo
Leep35

Leep35Sydney, NSW

  • 4 reviews
  • 6 likes

Poor service

published

poor service ,
database shows stock available in store .
turn up at the store - NO STOCK !!

Staff member suggested to buy on Ebay

online service 45 mins wait , no real answers just regurgitated responses as described on web site.

Return Claim MadeNo
Warranty Claim MadeNo
Adrian

Adrian

  • 4 reviews

One of the most terrible online shopping experience

published

Purchase two gaming mice from their website and since then no update at all after a week. Send them multiple emails and finally get a reply saying that the order is processing, but no tracking number yet. It's the second week now, but still no tracking number provided. Fed up and ask them for a full refund.

Didn't know it would be this hard to just send two gaming mice. Definitely stay away from the online store.

Adam G.

Adam G.Western District, VIC

Deplorable service. Shop Elsewhere.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIntel Core i7-9700K Processor
See all answers

By far the WORST company I have dealt with!!

published
Return Claim MadeNo
Warranty Claim MadeNo
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Do NOT shop here using the online store!

published

I placed an order on the 11th of dec and it is still processing!! Its been 13 days now and i havent gotten a single reply from them. The customer service is insanely horrible.

Return Claim MadeNo
Warranty Claim MadeNo
Tim C.

Tim C.Sydney, NSW

Took 13 days to decide not to fulfil my order

published
Return Claim MadeNo
Warranty Claim MadeNo
Rae

Rae

  • 2 reviews
  • 1 like

Avoid ordering anything from MSY

published

Place an order on 11 Dec and the item is not ship yet and no update about the orders for 4 working days. Customer services is ZERO because no body bothers to pick up the phones.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Speed-Holes

Speed-HolesSydney, NSW

Avoid ordering anything from their online store, no matter how attractive the price

published

I placed an order on the 2nd of December, a full 10 days ago and it still hasn't been sent.
It has been marked shipped on Tuesday 10th of December however AU Post has stated it has not collected the parcel.

I have now sent 3 emails, called their helpdesk and sat on hold for 20 minutes TWICE and once for over an hour and left a message each time. No one has ever returned any of my correspondence.

Took my money immediately however have not sent any goods. Shocking customer service, literally do not know how these guys are still in business.

Filed a consumer law complaint with them for 'misleading or deceptive conduct'. Had I known that the shipping times are not 2 days as stated on their website I would never had ordered.

Shipping
Return Claim MadeNo
Adam C.

Adam C.

  • 2 reviews
  • 1 like

Very Very Slow posting system

published

Ordered item a week ago , paid by credit card and yet theres still been no tracking details posted even after invoice has been marked with PAID, not the first time and probably wont be the last

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung 27" Curved FHD Monitor LC27F390FHEXXY
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Questions & Answers

jcoombs562

jcoombs562asked

Online store

I ordered a hyperx fury rgb on Friday January the 3rd, 2020 and it said on the order that it will take 3-6 days. It is now Saturday the 11th of January and it has been 8 days since I ordered and I do not have a tracking number and the order status says paid. If I do not get a tracking number for my purchase then I want to refund and just buy it from a store

No answers

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