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MSY Technology Online store

MSY Technology Online store

2.0 from 48 reviews

Reviews

(8)
(3)
(2)
(5)
(30)
  • Product Quality
    3.1 (12)
  • Return Claim MadeYes (1) · No (20)
  • Shipping
    2.6 (7)
  • Warranty Claim MadeYes (2) · No (20)


Lee

Lee

  • 7 reviews
  • Verified customer

They've lost me as a customer!

published

We put an order in on the 15th January, I received the email confirmation of the order. Waited weeks and nothing, no emails, no parcel. I logged into the website and checked my order only to see the status changed to CANCELLED. When were they going to tell me? They didn't! Not only that, they didn't bother to refund me either! I sent an email, no response. I called their office twice, the phone rang out (03) 97009771. I put in a claim through Paypal. My payment was refunded. I will not buy through them ever again. Previously I had no issues.

Return Claim MadeNo
Warranty Claim MadeNo

Jackie Z.

Jackie Z.Sydney, NSW

Worst service ever they simply don’t care.

published

I purchased a laptop online from msy , it’s shown in-stock and paid thousands of dollars. 10 days gone pass still showing order processing. I tried online chat waited 45 mins no response, waited another 2 days emailed them for information. 2 days late received a email saying it was a online error and no stock, my order was cancelled, no apologies no offer for alternative options. They just simply don’t give a flying xxxx about their customers. Never mind I will spend my hard earned cash elsewhere.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Ray L.

Ray L.Sydney, NSW

  • 3 reviews

No-one reads either of their email contacts.

published

Order has been "in processing" 19 days.
Sent email to "online@msy.co.au" no answer, repeat daily, no answer.
This really isn't that hard, just assign someone to read the email in the morning and after lunch.
You really have to wonder why the owner isn't more concerned about the basics.

Return Claim MadeNo
Warranty Claim MadeNo
Leep35

Leep35Sydney, NSW

  • 3 reviews

Poor service

published

poor service ,
database shows stock available in store .
turn up at the store - NO STOCK !!

Staff member suggested to buy on Ebay

online service 45 mins wait , no real answers just regurgitated responses as described on web site.

Return Claim MadeNo
Warranty Claim MadeNo

Adrian

Adrian

  • 3 reviews

One of the most terrible online shopping experience

published

Purchase two gaming mice from their website and since then no update at all after a week. Send them multiple emails and finally get a reply saying that the order is processing, but no tracking number yet. It's the second week now, but still no tracking number provided. Fed up and ask them for a full refund.

Didn't know it would be this hard to just send two gaming mice. Definitely stay away from the online store.


Adam G.

Adam G.Western District, VIC

Deplorable service. Shop Elsewhere.

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIntel Core i7-9700K Processor
See all answers

By far the WORST company I have dealt with!!

published
Return Claim MadeNo
Warranty Claim MadeNo

  • Verified customer

Do NOT shop here using the online store!

published

I placed an order on the 11th of dec and it is still processing!! Its been 13 days now and i havent gotten a single reply from them. The customer service is insanely horrible.

Return Claim MadeNo
Warranty Claim MadeNo

Tim C.

Tim C.Sydney, NSW

Took 13 days to decide not to fulfil my order

published
Return Claim MadeNo
Warranty Claim MadeNo

Avoid ordering anything from MSY

published

Place an order on 11 Dec and the item is not ship yet and no update about the orders for 4 working days. Customer services is ZERO because no body bothers to pick up the phones.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review


Speed-Holes

Speed-HolesSydney, NSW

Avoid ordering anything from their online store, no matter how attractive the price

published

I placed an order on the 2nd of December, a full 10 days ago and it still hasn't been sent.
It has been marked shipped on Tuesday 10th of December however AU Post has stated it has not collected the parcel.

I have now sent 3 emails, called their helpdesk and sat on hold for 20 minutes TWICE and once for over an hour and left a message each time. No one has ever returned any of my correspondence.

Took my money immediately however have not sent any goods. Shocking customer service, literally do not know how these guys are still in business.

Filed a consumer law complaint with them for 'misleading or deceptive conduct'. Had I known that the shipping times are not 2 days as stated on their website I would never had ordered.

Shipping
Return Claim MadeNo

  • Verified customer

Very Very Slow posting system

published

Ordered item a week ago , paid by credit card and yet theres still been no tracking details posted even after invoice has been marked with PAID, not the first time and probably wont be the last

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung 27" Curved FHD Monitor LC27F390FHEXXY
See all answers

Stephen C

Stephen CSydney

  • 6 reviews

Good price good timing good quality

published

Ordered a few things from MSY over the years, all were good. Most recent was a 1TB SSD: it arrived promptly, in perfect condition and has been working fine for months.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

TMC

TMCKambah 2902, ACT

Take your money but cant complete the order

published

Purchased computer online Sunday night, payment is deducted from account monday. No confirmation email, no receipt (except from my bank) nothing. Call help line only to find no one answers any call. Contact them by email and get told that i didn't confirm purchase. No record of purchase on their end cant find my order. Asked to reorder but they cant do that either apparently so after 4 hours of back and forward emails finally get told they will refund my money so i can reorder again! Not likely. I shop on a regular basis at my local MSY (Fyshwick Canberra) and they are awesome but the online experience has left me completely disappointed. Unhelpful, hard to contact and just a bad experience all round. Beware.


Matthew G

Matthew GOutback, SA

  • Verified customer

GARBAGE

published

Ordered a PC, Tower, Keyboard and Mouse to the total of $2095 .... has been direct debited from my account. Have looked on their website and it says still in the shopping cart???
Tried ringing the Dandenong Store and he told me to ring the number at the bottom of the website, rang that didnt go through to anywhere just kept dialing out. Tried to ring the store again and they let it ring out ???
Whats going on MSY Technology??

Product Quality
NeilT

NeilTGreater Melbourne (Outer), VIC

  • Verified customer

I don't recommend that you order anything online

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
MSY Technology
Chris H.MSY Technology

Dear customer, we do apologise for the delayed reply. In response to your order, the order is not completed successfully and a refund was made back to you on 20th September, please double check your bank statement. Thank you.

NeilT
NeilT

Antonios K.

Antonios K.Sydney, NSW

The refuse to refund me

published

I purchased Online at their store, they rang me back and told me the comm bank system doesn't work we are so sorry, cancel the order and buy again from your local store and we will refund you back. I went to the store got my graphics card. I have been check my bank for the last 2 weeks no refund even though their email stated 2-3 Days. They refuse to answer emails and now they don't pick up the phone it just goes to message bank. I have now idea what to do get my $251 back.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
MSY Technology
Chris H.MSY Technology

Dear customer, can you please send the transaction detail to feedback@msy.com.au and we'll double check for you?


Kristina Sanchez

Kristina SanchezSydney

  • 5 reviews

Avoid MSY like the plague

published

Don't be fooled by their slightly cheaper prices. I bought ASUS Strix GTX 1080 Ti from them because they offered a slighter cheaper prices than competing stores but then it stopped working 6 months in. After a month of back and forth messaging they completely refused to replace it. Only when I literally told them I was going to file a lawsuit against them then they would listen and replace my graphics card, like REALLY? I doubt this is the first time they have done this. They even 200k lawsuit against them from the ACCC and lost because of false warranty claims.

WOULD NOT RECOMMEND

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

just don't

published

incorrect description on website,
wasted 2 grand, was not offered a refund or store credit. Just pathetic service, laughed at me online.
Never again, the stores don't even answer the phone.

Warranty Claim MadeYes
1 comment
MSY Technology
Chris H.MSY Technology

Ishu

IshuNgunnawal 2913, ACT

  • Verified customer

No meaningful support for online purchases

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIntel NUC Kit NUC8i7HVK

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Questions & Answers

jcoombs562

jcoombs562asked

I ordered a hyperx fury rgb on Friday January the 3rd, 2020 and it said on the order that it will take 3-6 days. It is now Saturday the 11th of January and it has been 8 days since I ordered and I do not have a tracking number and the order status says paid. If I do not get a tracking number for my purchase then I want to refund and just buy it from a store

No answers

Get an answer from our members and MSY Technology representatives

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