??!
1 photo
MSY Technology Online store

MSY Technology Online store (page 2 of 3)

2.0 from 48 reviews

Reviews

(8)
(3)
(2)
(5)
(30)
  • Product Quality
    3.1 (12)
  • Return Claim MadeYes (1) · No (20)
  • Shipping
    2.6 (7)
  • Warranty Claim MadeYes (2) · No (20)

Reviewer Photos & Videos

TheVannarch

TheVannarchPerth, WA

  • Verified customer

Avoid online service like the plague

published

I was recommended MSY by a friend. Ordered a PC they've custom built and waited 3 days for confirmation of order; had to contact them in order to find out that my order did not go through even though the money was received. Was told by a robotic staff member to contact a specific email to get a refund. As it turns out, the refund was already being processed. Incompetence much? Avoid.

Warranty Claim MadeNo

Average

published

Ordered a $1050 desktop on sunday. Took 5 days to assemble and shipped on friday night. Arrived on monday morning with HDD and SSD cables not connected to motherboard. Product working well so far

Product Quality
Shipping
Daniel

DanielSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Amazing Service and Help

published

MSY helped me build a customised and gaming focused computer. Initially I had some difficulties with my order and the State Manager stepped in and not only fixed the issue but recommended improvements on my system, assisted with pricing and reviewed the service at the store! 10/10 in this day and age!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Online Shops

Find out how MSY Technology Online store compares to other Online Shops

Know better, choose better.

Compare all

Absolutely excellent customer service

published

Easy to navigate once you select which state you are in.
Vewry happy with both availability of items and their prices.
Absolutey fantastic customer service. I had to first change my shipping address, and then I later added to my order (I was the worst customer). MSY were very professional and super helpful at every step of the way.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Jake

JakeGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Competitive pricing, products exactly as advertised.

published

Bought Samsung monitor online and worked good.
They have a wide variety of parts online and pricing is very good.
Also went to their shop in Geelong and customer service was excellent.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Prices are good. Service is awful. Personally I would avoid.

published

The site and the products are fine. But service times, reliability and resolutions are poor. Two weeks to fulfil a simple order and then when it arrived the build wasn't to specs. Many, many attempts to contact them about the issue resulted in zero response. I would avoid dealing with them at all cost.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedcpu
See all answers
Matt G

Matt G

  • 2 reviews
  • Verified customer

Terrible customer service, they cancelled both my orders.

published

I made 2 seperate online orders on the same day. The first purchase was cancelled by MSY because there was no stock available despite the website showing there was. The second order was cancelled because all of the drones left in stock had faulty batteries. At least they refunded my full payment within a week of placing the order. Still very unhappy with this last experience despite several successful purchases “in store” previously.

Shop LocationOnline

Poor Customer Service

published

Poor service
Ship order to the wrong address
Do not have a support phone

Where is the item listed on website as NEW was not NEW !!!!

Shop LocationOnline

One of their Birthday "Specials" yeah right!!!

published

While on their website i was drawn to the banner for a 14:00 - 16:00 Flash sale for one of their birthday sales $10 for ALCATROZ X-Craft (HP-5 PRO) i click add to cart when it did i saw that it was a total of $19. I started a chat with the online website based customer service while i was waiting 30 mins for a response they changed the price and didn't honour the advertised price. Unfortunately for them i screen shot the price before getting in touch with them.

Not happy with their lack of customer focus.

Shop LocationOnline
Online Shops

Find out how MSY Technology Online store compares to other Online Shops

Know better, choose better.

Compare all
Russ

RussPerth

Cheap price.. Looooooong delivery

published
Shop LocationOnline
LenerdTheFox

LenerdTheFoxTasmania

  • 6 reviews

Poor service, No delivery choices. Cheap Prices.

published
Shop LocationOnline
Kennneth H

Kennneth HAdelaide

  • Verified customer

Unacceptable dispatch/shipping times and service

published
Shop LocationOnline
TPT

TPTMELBOURNE

  • 84 reviews

The two meanings of cheap.

published
Shop LocationOnline
movn

movnSydney, NSW

  • 22 reviews

They are really good with warranty.

published

Most the negatives seem to come from instore purchases, i have no experience with that, mine is online.

The warranty was simple, sent me a box a put it in the box and they sent me a new one straight away too.

I wanted a monitor with no backlight bleed and eventually got it. It's a $1000 monitor it should be perfect and they understood, it's not my fault or theirs it's the company who makes them. MSY are so big they have the power to simply send the items back without making you do all the work. It's like harvey normal, you get exchanges with ease as they know the customer is king.

If you're buying a monitor which has a high chance of a defect, e.g the 144hz 1440p IPS, then MSY is great :)

Shop LocationOnline
LinCan

LinCanACT, 2602

  • 10 reviews

It's cheap - there are trade offs - but I was happy

published
Shop LocationOnline
Online Shops

Find out how MSY Technology Online store compares to other Online Shops

Know better, choose better.

Compare all

Do not waste your time with MSY

published

OK this applies to the whole organisation.
Retail = I am spending the money - retailer provides customer service + appreciates my custom.
MSY = I am spending the money - retailer provides NO customer service + couldn't care less about my custom
You cant even ring a store directly & talk to the staff - what the hell is that !!
Don't waste your time unless you love being treated like a worthless piece of what dogs leave on pavements

I genuinely feel sorry for the people working there. Their management must be loathsome.

Shop LocationOnline

Go Somewhere Else! Terrible!

published

MSY had an offer on Facebook for a monitor for $299, that was going on special at 1pm using a coupon code "MSYFTW"
Unfortunately it was more like coupon code MSYWTF! upon selecting said monitor and using coupon code i had seemed to have successfully did everything right.. this is 1:01pm mind you.. as i press checkout the store crashes once i finally regain connection.. the MSY online website decides to delete my order and than disconnects again by the time i get connection it is 1:08 and all units have apparently sold out.. what a joke!
I'll never send anyone to MSY or recommend there store or period stained online store again!

Shop LocationOnline
Dave

DaveBrisbane

  • 7 reviews
  • 6 likes

What a joke save your money and shop elsewhere

published

MSY set up a really good offer for a monitor with only one catch the website crashed as soon as i tried to check out with the monitor i had selected
then when i tried to do it again it was all over and the stock was gone, after all of the hype it was like 2 minutes after the start and they were all gone how come.

Shop LocationOnline
Grilla

Grilla

  • 2 reviews
  • 3 likes
  • Verified customer

Lying about stock and pricing

published
Shop LocationOnline
Armid

ArmidNorthern Region, NSW

  • 4 reviews
  • 1 like

WD RED hard disk from MSY NSW online

published

I recently bought 2 3TB WD RED hard disk for my NAS from MSY NSW online. quick delivery, good experience.

Shop LocationOnline
Page 2 of 3

See all MSY Technology reviews

Questions & Answers

jcoombs562

jcoombs562asked

I ordered a hyperx fury rgb on Friday January the 3rd, 2020 and it said on the order that it will take 3-6 days. It is now Saturday the 11th of January and it has been 8 days since I ordered and I do not have a tracking number and the order status says paid. If I do not get a tracking number for my purchase then I want to refund and just buy it from a store

No answers

Get an answer from our members and MSY Technology representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.